e-commerce
Covid care: Zomato launches new feature for emergency food delivery
NEW DELHI: Restaurant aggregator and food delivery company Zomato has rolled out a priority delivery feature that will let customers receive food orders during Covid emergencies.
Zomato founder Deepinder Goyal confirmed this news on his Twitter account, which was later shared on the app’s official Twitter handle. Zomato users can now mark the emergency delivery feature while checking out their orders.
Under this new feature, the order placed by the customer will be fast-tracked in the queue, and the company will ensure quicker rider assignment and dedicated customer support for that order.
Zomato has also urged people not to misuse this feature, as it can be only used during emergency Covid situations. Moreover, these emergency deliveries will be completely contactless to ensure the safety of all the parties involved.
“Thousands of restaurants have pledged to prioritise these orders in their kitchen above all others. All deliveries to such customers will be contactless by default to ensure the safety of our riders, and subsequent customers. Needless to say, all customers should opt-in for contactless deliveries right now,” wrote Deepinder Goel in his tweet.
Today, along with thousands of our restaurant partners, we just rolled out a “priority delivery for covid emergencies” feature on the Zomato app. This feature will allow our customers to mark *This order is related to a COVID-19 emergency* option during checkout. (1/4) pic.twitter.com/BxmBF02PnS
— Deepinder Goyal (@deepigoyal) April 21, 2021
The new initiative from Zomato is now receiving positive responses from all corners. People are lauding the platform for doing its part for thousands of desperate Covid2019 patients.
