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GUEST ARTICLE: How to evaluate the effectiveness of mobile marketing strategies and campaigns
Mumbai: In the modern era driven by technology, organisations across sectors and industries are leveraging tech-enabled solutions to streamline business operations. The surge in digital transformation is also changing the metrics of key business areas, including product development, marketing, and communication, among others. Brands have been readily using the advantages of digital presence for awareness, promotion, and establishment. Soaring digitalisation has reluctantly changed the patterns of customer behaviour along with their needs. New-age tech-savvy users such as gen-z and millennials are now reliant on digital devices, and among them, smartphones have become the most preferred device for online shopping, news, utility, payment, shopping, entertainment, games, finance, etc. Therefore, to cater to the needs of these modern-day netizens, brands are using mobile marketing strategies to connect with them at multiple touch-points and lure them into the marketing funnel via personalised content (ads). However, the main point to ponder is how the effectiveness of the marketing campaigns is measured and the methods to optimise them according to the changing demands of the customers.
Key metrics to measure the effectiveness of mobile marketing campaigns
Mobile marketing is gaining momentum to be a comprehensive marketing strategy thanks to the rise of smartphones, internet accessibility, and social media. The measurement typically points out the customer’s behavioural pattern and lets the brands know their problems to improve. For instance, if the interface of an application is lagging, the customer might bounce back to other competitors, leading to the declination of reputation and sales. Therefore, to determine whether a brand is performing well in the market, it is essential to segregate a few pre-requisite metrics on which the campaign’s success can be measured. These KPIs help to determine the performance of the marketing strategy in terms of customer acquisition, loyalty, retention, awareness, etc.
The effectiveness of the marketing campaign must align with the end-mile goals of the brand. These goals can include: driving sales of the product or service; initiating support for customer engagement and retention; increasing brand awareness and promoting the business via ads across viable platforms. There is also a need to analyse these goals at a regular interval of time to address the progress and optimise the strategies for desired outcomes.
Social metrics to hear customer’s voice
Until this day, word of mouth is considered a well-recognized metric to determine a product/brand’s popularity. This metric usually indicates how well a brand is performing on social media platforms. Modern-day marketers often use social media monitors to track how well the organisation, brand, or product is perceived by prospective customers online. The collective measurement is in the gist of audience sentiment, whether positive or negative. It is a crucial criterion as the marketers must take hold of the time and effort they are spending, which can directly affect the ROI. However, social media conversations are dispersed and far-flung, making it difficult for marketers to consolidate the information in a meaningful way. With social media analytics tools, they can gather data and make advances in data visualisation, analysis and predictive modelling to convert scattered information into useful statistics. By successfully implementing these techniques, the effectiveness of mobile marketing strategies can be measured efficiently and insight into the customer’s needs can be congregated.
Retention for measurement of churn rate
While launching an application, a brand must know how the user is meant to interact with it. Customer retention rate is an essential metric which sheds light on why and how users stay on the app over a long timeframe. However, sometimes the app experiences a churn, which is a measure of how many potential customers have stopped using the app in a given period of time (one day, seven days, and 30 days). App retention is calculated by dividing monthly active users by monthly installations.
The strategy can be structured based on the user-base the brand is targeting i.e. android or iOS. This can also include the measurement of CPI (cost per install) and CPLU (cost per loyal user) in response to seeing an advertisement. Both of these metrics when used ARPU (average revenue per user) determine the return on investment for the brand’s marketing efforts. The crucial element is to reduce the CAC (customer acquisition cost) and calculate the ROAS (return on ad spend), which is the measure of revenue earned for cost spend on the advertisement campaign.
Measuring user engagement to build a ‘cohort’
A brand employs a variety of strategies to capture the attention of netizens and convert them into loyal customers. This method can include curating content that is personalised and targeted based on an analysis of the visitor’s behaviour. Engagement is a strategy in which the brand wants customers to use the application frequently and for longer periods of time. The most important metrics to monitor are session length, session interval, and application screen per session, as well as the conversion rate in the case of an event, interaction rate, and opt-ins and opt-outs.
Engaged customers act as bread and butter for the brand. They not only give decent reviews of the application/product/service but also recommend them to other users, making the campaign profitable. With cutting-edge strategies such as offers and discounts, these customers can be ‘cohorted’ to unwind the behavioural trends and gain insight into the actions that lead to higher engagement.
All things considered
The main things that count in any marketing strategy are agility, flexibility, and creativity. Measuring the effectiveness of marketing campaigns can save a brand from exhaustive decision-making and save costs, which sharply leads to higher ROI. KPIs also help the brand to create better content (text, video, etc.) and measure what is performing well, engaging better customers so that the underperforming content can be eliminated. A brand must create an emotional connection with its customers in order to expect loyalty.
Personalisation and localisation are crucial factors in creating several touch-points under a marketing strategy. Audio, video, blogs, and content partnerships are some of the methods to make brand communication mobile-friendly. Organisations must be updated with megatrends such as multi-device behaviour, omnichannel approach, attribution strategies, A/B testing etc., to optimise advertisement campaigns for cost-effectiveness.
According to Statista, mobile advertising spending will surpass $339 billion by 2023 and the mobile marketing market size will nearly double by 2024, clearly stating how deeply mobile technologies are embedded in digital infrastructure. Therefore, with its growing significance, brands must make sure to use it efficiently and make the most of its potential to retain a competitive edge in the digital space.
The author of this article is XY Ads head of supply Girish Chowdhary.
Brands
IICT partners with Gativedhi to bring studio production tools to students
New MoU lets students explore AI-driven production pipelines for AVGC-XR
MUMBAI: The Indian Institute of Creative Technologies (IICT) has teamed up with Gativedhi Technologies to give students a front-row seat to modern studio production. The collaboration will integrate Gativedhi’s AI-powered production intelligence platform, Shotrack, into academic programmes, letting students experience the workflow systems used by animation, VFX and gaming studios.
Under the MoU, faculty, students and researchers will get hands-on access to Shotrack through beta programmes, pilot deployments and academic evaluations. This will allow them to explore simulated production pipelines, understand asset management, track tasks and monitor schedules, essentially seeing how complex projects come together behind the scenes.
Shotrack is designed to tackle a key industry challenge: when multiple studios work on the same project, differing internal systems often create bottlenecks, slow approvals and complicate version control. The platform provides a unified production environment, enabling smoother collaboration across distributed teams while generating operational insights and predictive analytics to optimise crew allocation, forecast schedule risks and manage costs.
The collaboration also opens doors to Gativedhi’s wider ecosystem. Upcoming tools include StudioTrack, for studio operations management covering budgeting, recruitment and IT infrastructure, and WorkTrack, which measures workflow efficiency and team productivity across industries.
IICT plans to embed these tools into programmes covering animation pipelines, VFX workflows, gaming production and media project management. Students will also benefit from guest lectures, masterclasses, workshops, internships and research projects that connect academic learning with real-world studio practices.
IICT CEO Vishwas Deoskar, said the partnership provides “An environment where production pipeline tools can be explored, tested and refined while students gain insight into how large-scale productions are organised.”
Gativedhi Technologies founder & CEO Senthil Kumar added, “This collaboration introduces students to real-world studio management tools and helps us improve our platform with academic feedback.”
With Shotrack in classrooms, India’s future animators, VFX artists and gaming producers will get a taste of studio life long before they step into one.
