iWorld
ZEE5 Intelligence Monitor launches new report on Quick Delivery Services (QDS)
Mumbai: ZEE5, India’s largest home-grown video streaming platform and multilingual storyteller for entertainment seekers, has unveiled the new edition of its intelligence monitor which signifies key trends and insights within the Quick Delivery Services (QDS) segment. This comprehensive research highlights the emergence of Quick Delivery Service (QDS) apps as a revolutionary force in the consumer landscape, reshaping buying trends across both metro and non-metro regions with last-mile access to everyday goods and services. Additionally, it sheds light on the growing preference of today’s women for QDS apps.
ZEE5’s Intelligence Monitor on the Quick Delivery Service segment offers valuable insights for marketers and businesses, paving way for pioneering initiatives to target potential audiences and navigate this dynamic industry. The report further suggests that the ratio of metro users as compared to non-metro users of QDS apps stand at 53:47, which is drastically evolving in the post-pandemic era. The QDS ecosystem is witnessing phenomenal rise in demand on the back of emergence of individual consumers as a user category.
Key highlights of the QDS report:
· 66 per cent of consumers use QDS apps every week, whereas 54 per cent of women engage with QDS apps every week
· 1 out of 2 consumers rank convenience as the top reason for using QDS apps
· 79 per cent of non-metro respondents have tried a QDS app; whereas 61 per cent of non-metro respondents are regular users
· 38 per cent of users find comfort in shopping from the privacy of their homes
· 59 per cent of users make personal care purchases on QDS platforms
· 44 per cent of consumers use QDS apps to pick and drop packages within the city
· 78 per cent of respondents have tried a QDS app
· 56 per cent of respondents display high loyalty to QDS apps
On the release of the ZEE5 Intelligence Monitor QDS report, ZEE Entertainment Enterprises Limited chief operations officer – revenue Rajiv Bakshi said, “The appeal of doorstep delivery is the main draw for QDS apps, but trust and privacy also play a role. Women users benefit uniquely from time-saving, and QDS apps are on the verge of nationwide adoption, especially among non-metro users. ZEE5 Intelligence Monitor – Quick Delivery Services (QDS) is the latest edition undertaken to identify trends, map behaviours and deliver actionable insights into consumer’s attitudes towards products and services across categories. In the digital age, QDS apps empower women and promise future innovations for businesses. This report, with its data depth and creative capabilities, offers QDS players a great opportunity to communicate their value effectively.”
The report suggests that India’s digital evolution is taking a new turn, with next-gen consumers as well as non-metro users embracing Quick Delivery Service (QDS) apps. This trend underscores the importance of customization for regional success such as specialized product categories and localized delivery strategies, which strongly resonate among diverse preferences, offering an edge in this dynamic landscape. Innovations in the QDS ecosystem, empowering small brands and reshaping grocery shopping among smaller town consumers driven primarily by convenience and time-saving opportunities.
ZEE5 Intelligence Monitor is a pioneering effort to bring industry-specific consumer insights based on research conducted by one of India’s largest entertainment platforms, ZEE5. Aimed at aiding business leaders and marketers in their decision making, in addition to tracking consumption and buying habits, this research also provides an insider view on factors that influence consumers’ purchase decision process. The report also showcases varied point of view and nuanced perspectives from leading brands and experts from the broader marketing ecosystem.
iWorld
Talk to your telly: JioHotstar’s new AI voice feature reads your mood to suggest shows
The streaming giant ditches the scroll for a “conversational” AI that understands moods, cricket and Hinglish
MUMBAI: The era of the endless scroll may finally be over. JioHotstar has officially flicked the switch on its “Conversational Voice Discovery” (CVD) feature, a high-tech overhaul designed to turn the hunt for a Friday night film into a natural chat. Developed in a landmark partnership with OpenAI, the tool moves beyond clunky keyword searches, allowing users to find content by describing their mood, context or even the most bizarre viewing scenarios.
The feature is vision of Uday Shankar, vice chairman of JioStar, whose goal is to eliminate “content overload” by replacing the tedious, traditional scroll with natural dialogue. By leveraging ChatGPT’s ability to grasp context and cultural nuance, the new mobile interface allows users to bypass menus entirely, turning search into a seamless conversation.
The launch, which rolled out across India this month, sees a ChatGPT-powered interface integrated directly into the heart of the app. Instead of typing “action movie” into a sterile search bar, viewers can now speak to their devices as if they were asking a well-read friend for a tip. For now, the feature is exclusive to the mobile app, with a rollout for Connected TV (CTV) expected in later phases.
Beyond the keyword
The CVD feature is built on what JioStar calls “Multilingual Cognitive Search.” It is designed to interpret nuance rather than just matching text. If you tell the app, “I’ve had a long day, give me something mindless and funny,” it won’t just look for those words in a title; it will sift through 300,000 hours of library content to find a light-hearted sitcom or a stand-up special that fits the vibe.
The tech is natively multilingual, catering to India’s diverse linguistic landscape. Users can switch effortlessly between languages—asking for “Koi light-hearted comedy dikhao” (show me some light-hearted comedy) or requesting a “Thriller hai but zyada dark nahi chahiye” (a thriller that isn’t too dark).
Real-time curiosity and live sports
Perhaps the most ambitious aspect of the rollout is its integration with live sports. During a high-stakes cricket match, the AI acts as a digital companion. Fans can ask, “Who is the top scorer right now?” or “Show me that last wicket again,” and the system will pull the relevant data or clips instantly. It even attempts to explain the “why” behind the crowd’s energy, responding to prompts like, “Why is everyone reacting like that?” by contextualizing on-field events.
A shift in streaming strategy
The move is part of a broader reimagining of the entertainment experience following the massive merger between JioCinema and Disney+ Hotstar. Uday Shankar noted that the goal is to make premium entertainment “truly accessible” by embedding AI at the core of the user journey. By anticipating culture and context, the platform hopes to kill off “decision fatigue.”
For OpenAI, the partnership represents a major play in the Indian market. Fidji Simo, the head of applications at OpenAI, said the goal was to turn a “one-way” passive consumption experience into a “deeply personal conversation.”
As the feature goes live for millions of subscribers, the message from Bombay House is clear: the remote control is becoming obsolete. Whether you’re looking for a show that “feels like a rainy Sunday afternoon” or a crime series with a “strong female lead but not too violent,” all you have to do is ask.
