Cable TV
Pay-TV in vital stage; service providers must innovate: Study
SINGAPORE: Pay-TV has entered a period of significant change. Competition is set to increase dramatically, and, in order to grow, service providers will have to innovate strongly.
Nagra, a Kudelski Group (SIX:KUD.S) company and the world’s leading independent provider of content protection and multi-screen television solutions, in partnership with MTM, has published the global learnings from the Pay-TV Innovation Forum. Findings from the Asia Pacific leg of the programme were released last month.
According to the global findings, industry participants strongly believe that pay-TV, while still growing worldwide, has entered a period of significant change, creating both challenges and opportunities. 83% of executives stated that competition is set to increase dramatically and 78% agreed that in order to grow, service providers will have to innovate strongly over the next five years. However, the state of innovation varies by region. North American pay-TV service providers are notable for their innovation capabilities, offering the most advanced and diversified product and service portfolios. In comparison, pay-TV markets in Asia Pacific are much more fragmented, with market characteristics and service-providers’ innovation capabilities varying substantially by territory.
Looking forward, executives cited strengthening their core pay-TV platform by going beyond traditional services as their main area of opportunity by focusing on multiscreen/TV everywhere services (76 per cent), new types of content (74 per cent), and new content pricing and packaging strategies (73 per cent). Just over half of executives also see opportunities in advance advertising and data (54 per cent), as well as standalone OTT services (53 per cent).
Identifying opportunities for innovation globally, the research notes that many service providers have already started investing in new growth areas. North American providers, for example, see a significant commercial opportunity in new forms of content that appeal to Millennials and Generation Z such as digital-first short-form content, on-boarding of third-party OTT services, virtual reality, and gaming. Some European and Asia Pacific pay-TV service providers also see value in providing OTT or gaming services on their pay-TV platforms, particularly through partnerships. Only a smaller number of large scale operators currently address business adjacencies such as advanced advertising and Internet of Things (IoT).
The research also identifies four major innovation success factors for the industry including strong customer and market insight, having the right platforms and processes, as well as strategic and collaborative partnerships with best-of-breed technology suppliers and content companies.
“As broadband becomes more ubiquitous in several markets, competition from streaming media platforms intensifies and consumer TV and video journeys evolve, it is clear that the industry needs to innovate at a faster pace to satisfy its customers and remain relevant,” said Simon Trudelle, Senior Product Marketing Director for NAGRA. “Thanks to the work of the Pay-TV Innovation Forum, we now have a global view of the state of innovation around the world and a foundation of key learnings to ensure future success and growth for pay-TV service providers.”
“The pay-TV industry is a global success story,” said Jon Watts, Managing Partner at MTM. “Despite some regional differences, the majority of executives expect to continue innovating around their core pay-TV services, improving user experience and developing new ways to price and package content, bringing new kinds of content onto their TV platforms, and continuing to invest in multiscreen offerings. The research programme also shows that successful service providers have focused strongly on developing their innovation capabilities, enabling them to adapt to new market conditions.”
Cable TV
Hathway Cable appoints Gurjeev Singh Kapoor as CEO
Leadership change comes as cable TV faces shrinking subscriber base and modest earnings pressure
MUMBAI: Hathway Cable and Datacom has tapped industry veteran Gurjeev Singh Kapoor as chief executive officer, marking a leadership pivot at a time when India’s cable television business is under mounting strain.
Kapoor will take over from Tavinderjit Singh Panesar, who is set to retire in August after a long innings with the company. Panesar, chief executive since 2023, has held multiple leadership roles at Hathway, including his latest stint beginning in 2022.
Kapoor brings more than three decades of experience in media and entertainment. He most recently led distribution at The Walt Disney Company’s Star India business, now part of JioStar. His career spans television distribution and affiliate partnerships, with stints at Sony Pictures Networks India, Discovery Communications and Zee Entertainment.
Panesar, with over three decades in the industry, has worked across strategic planning, distribution and business development in media, broadcasting and manufacturing. His past associations include ESPN Star Sports, Star India, Apollo Tyres and JK Industries.
The transition lands as the cable sector grapples with structural disruption. Traditional operators are losing ground to streaming platforms, while telecom and broadband players tighten the squeeze with bundled offerings.
An EY report estimates India’s pay-TV base could shrink by a further 30 to 40 million households by 2030, taking the total down to 71 to 81 million. The slide follows a loss of nearly 40 million homes between 2018 and 2024, a contraction that has already wiped out more than 37,000 jobs in the local cable operator ecosystem.
Hathway’s numbers reflect the strain. The company reported a consolidated net profit of Rs 93 crore for FY25, down from Rs 99 crore a year earlier. Revenue inched up to Rs 2,040 crore from Rs 1,981 crore. As of December 2025, it had about 4.7 million cable TV subscribers and roughly 1.02 million broadband users.
Kapoor steps in with a familiar brief but a shrinking playbook. In a market where viewers are cutting cords faster than companies can reinvent them, the new chief executive inherits a business fighting to stay plugged in.
