e-commerce
Hatchbacks most favoured by customers; Maruti & Hyundai lead auto category: CarDekho
MUMBAI: The Indian consumer is now more discerning than ever before. Even when bombarded with options galore, consumers today know exactly what they want. And this can well be seen in the findings of a recent report released by Indian online automobile marketplace CarDekho.
The report on online search patterns of the Indian consumers compared to actual in-market sales of cars during the festive season showed that when it comes to cars, hatchbacks were the most preferred customer choice, figuring in consideration sets for nearly 47 per cent consumer with their actual demand clocking in 48 per cent of the overall figure. The sedan category also saw consideration (26 per cent) and demand (25 per cent) nearly at par with one another.
On the other hand, Maruti and Hyundai occupied the top slots in the hatchback as well as the sedan segment, with Honda also marking prominent presence in the latter category.
The report, which is based on CarDekho’s platform traffic as well as Society of Indian Automobile Manufacturers (SIAM) data, focused on various car categories such as hatchback, MUV, Sedan, SUV and Compact SUV/MUV to present a comprehensive statistical picture of the user consideration versus actual demand.
Compact SUV/MUV section saw a high consideration per centage (17 per cent) due to the buzz effect surrounding the new category launch. However, the actual demand for the segment was only 10 per cent, which could be attributed to the relative unfamiliarity of the Indian public with the category. MUVs, on the other hand, resulted in a much higher actual demand (12 per cent) than consideration, which stood at a mere two per cent.
GirnarSoft CMO LK Gupta said, “The October-November festive season is a time when Indian consumers wield their financial clout to buy things that they have shortlisted over the year. As such, this report provides a valuable insight into the shopping trends during this busy period. These insights will help car manufacturers to better understand the dynamics of consideration sets that buyers go into the market with, and how they change through the purchase process. The report also helps us as an auto portal to improve upon our existing services and shape our product offerings to be more in sync with the consumer preferences.”
CarDekho’s report also highlighted the importance of price and value-for-money proposition for the Indian consumers. Amongst hatchbacks, Hyundai’s Elite i20 saw nearly 17 per cent user consideration; however, the actual conversion stood only at nine per cent. In comparison, its Grand i10 model, priced nearly Rs 2 lakh lower, managed to record 11 per cent demand despite a measly four per cent consideration. The Alto also recorded 18 per cent actual demand as compared to eight per cent consideration owing to its lower price and Maruti’s brand value. Similarly for the Sedan category, Dzire’s actual demand (37 per cent) far eclipsed its consideration (16 per cent), while the case was reversed for Honda City, which saw 20 per cent consideration, but only 11 per cent actual demand.
However, while price was an important factor that drove transactions, performance and features were also given due consideration. In the Compact SUV/MUV category, both the consideration (14 per cent) and actual conversion (12 per cent) for Maruti’s S-Cross was much lower comparatively to Hyundai’s Creta (32 per cent consideration and 28 per cent actual) despite a lower price. This was attributed to more attractive features offered by Creta as compared to S-Cross.
e-commerce
American Express to acquire AI startup Hyper to boost automation
Deal targets expense management as AI reshapes corporate spending tools.
MUMBAI: From receipts to robots, the expense sheet is getting a brain upgrade as American Express moves to bring artificial intelligence into the heart of corporate spending. The company has announced plans to acquire Hyper, a relatively young but fast-rising startup founded in 2022 that builds AI-powered agents capable of organising expenses, generating reports, verifying compliance with budgets and policies, and nudging users with timely reminders. The deal, expected to close in the second quarter of 2026, underscores a growing shift among financial institutions to automate traditionally manual, time-heavy workflows.
Hyper counts Sam Altman among its backers, adding a layer of Silicon Valley credibility to the acquisition. While financial details remain undisclosed, the strategic intent is clear: deepen automation capabilities and sharpen American Express’s position in the competitive corporate spending ecosystem.
The two companies are not strangers. They previously collaborated in 2024 on a co-branded credit card product, suggesting that the acquisition is less a cold buy and more an extension of an existing relationship. With this move, American Express is effectively bringing that capability in-house, aiming to embed AI directly into its commercial services stack.
Chief executive Stephen Squeri had already signalled the direction of travel in a recent shareholder letter, describing AI as a “structural shift” in how businesses operate. The Hyper acquisition appears to be a direct response to that shift, particularly in expense management, where processes such as approvals, compliance checks and reporting remain ripe for automation.
Alongside the acquisition, the company is also expanding its product suite. A recently launched business credit card offers cashback and benefits at an annual fee of $295, with another card expected later this year moves that complement its broader push into commercial services.
Taken together, the strategy points to a future where managing expenses may require fewer spreadsheets and more algorithms. For American Express, the bet is simple, if businesses are rethinking how work gets done, the tools that power that work need to evolve just as quickly.
