Brands
“When you fulfill your promises, you build trust with your customers”: Edyta Kurek
Mumbai: Oriflame ushered in a new era under the leadership of its first female head in India, Edyta Kurek. The brand is focused on empowering the next generation by promoting both financial freedom and wellbeing.
Oriflame’s unique model empowers individuals through direct involvement, fostering micro-entrepreneurship. The brand equips its partners with the necessary skills and training to succeed, addressing social issues such as unemployment and income disparity.
At the brand’s event held at Jio Centre, Indiantelevision.com had the opportunity to speak with Oriflame’s senior vice president and head of India & Indonesia Edyta Kurek. Kurek shared valuable insights into the brand’s vision and more!
Edited excerpts
On Oriflame brand
For over sixty years, we’ve dedicated ourselves to developing our R&D facilities, ensuring that we truly understand our craft. Unlike others, we don’t buy formulas, we create and rate our products within our own factories. We take great responsibility for every step of the process, from sourcing the first ingredient to the moment the product reaches the shelf. Even our packaging is developed internally. In today’s world, quality is paramount because it builds customer trust. When you fulfill your promises, you build trust with your customers and they can witness the results. On this foundation that trust is established.
On Oriflame being unique and different than your competitors
There are nearly three hundred thousand people here who can attest to our results. Half of them will stand up, which shows the trust we’ve built. Show me one brand that can demonstrate these results on a daily basis. This is how we gain our unique advantage—real testimonials from people who benefit from our products and the opportunity to earn money. They can show you their accounts and where the money comes from each month. I firmly believe that the performance and quality of our products are crucial because they educate our customers. While today’s market is driven by discounts, this is just the beginning. The middle class is sure to gain growth in the future, and we need to be there to support them.
On influencers
In a world saturated with communication, everyone is trying to sell something. When I open my Instagram, I see that 50 per cent of the content is advertising, and that’s when I realized I needed to do something for the people. The individuals you see at this event are our true influencers. The North East is our largest market, where we excel within the regional community. We provide them with opportunities to uplift themselves.
On integrating AI into your platform
Imagine we have four hundred and fifty products and change our merchandising every month. Forecasting inventory each month is very challenging because one month a product might be sold at a 10 per cent discount, the next month without a discount, and the third month at a 30 per cent discount. To manage this, we rely heavily on AI to help forecast our processes and for marketing purposes. We also provide our web partners with business apps that display their business status, complete with data. Additionally, we’ve launched an app that simplifies social media presence by helping users create posts, which aids in training our team members and keeping them updated with the latest knowledge, all for free.
Brands
Reliance Retail FY26 revenue rises 11.8 Per Cent to Rs 3.7 lakh crore
Q4 revenue up 11.1 Per Cent, hyperlocal orders surge 4x, PAT steady
MUMBAI: Reliance Retail isn’t just ringing up sales, it’s ringing doorbells faster than ever. Reliance Retail Ventures Limited (RRVL) reported a steady FY26 performance, with growth powered by store expansion, a sharp surge in hyperlocal commerce, and consistent traction across grocery, fashion and jewellery. For the full year, revenue rose 11.8 per cent year-on-year to Rs 3,70,026 crore. In the January–March quarter, revenue from operations climbed 11.1 per cent to Rs 87,344 crore, up from Rs 78,622 crore a year earlier.
Operating performance remained stable, with Q4 EBITDA inching up 3.1 per cent YoY to Rs 6,921 crore from Rs 6,711 crore. However, quarterly profit after tax held steady at Rs 3,563 crore. For the full fiscal, PAT grew 11.7 per cent to Rs 13,842 crore.
Expansion remained a key lever. RRVL added 1,564 new stores during FY26, while simultaneously scaling its digital and hyperlocal commerce play. The latter emerged as a standout, with daily orders surging more than fourfold year-on-year in Q4, underlining a clear shift towards faster, localised fulfilment.
In grocery, large-format stores maintained momentum, aided by festive demand and the expansion of Smart Bazaar, which crossed 1,000 stores. Promotional campaigns such as ‘Full Paisa Vasool’ delivered record results, with sales rising 26 per cent YoY.
Digital commerce also picked up pace. JioMart added 5.8 million new users in Q4, nearly doubling its registered base year-on-year. Hyperlocal orders grew 29 per cent sequentially and over 300 per cent annually during the quarter.
Fashion and lifestyle saw steady traction. Ajio recorded a 23 per cent YoY rise in average bill value, while fast-fashion platform Shein crossed 11 million app installs, scaling rapidly with expanding product lines.
The jewellery business added further shine, with average bill value jumping 53 per cent YoY, largely driven by rising gold prices and sustained consumer demand.
Commenting on the shift, RRVL executive director Isha Ambani said hyperlocal commerce has become a structural growth driver, with orders rising more than fourfold over the year.
Looking ahead to FY27, the company is betting on technology to deepen engagement. The focus, Ambani noted, will be on AI-led merchandising, sharper pricing strategies and disciplined execution turning scale into sustained customer value.
In short, the carts are fuller, the clicks are quicker, and the next phase looks less about reach and more about precision.
