MAM
WhatsApp unveils latest campaign ‘Scam Se Bacho’
Mumbai: WhatsApp has launched a user-safety campaign titled “Scam Se Bacho,” which will come to life through a music video. The campaign aims to create awareness and educate users on making safer online payments. It is conceptualised by BBDO India and directed by Indian film director and editor Shimit Amin, known for award-winning films like “Chak De! India.”
The “Scam Se Bacho” music video is a parody rendition of the popular evergreen song, “Dekh Ke Chalo,” and it delivers the socially relevant message of user safety in a fun and breezy tone.
The new lyrics demonstrate real-life situations in which individuals could be susceptible to scams and reinforce the message of staying safe and exercising caution while making digital payments. It warns users about scams such as falling for bogus lottery schemes, disclosing your UPI PIN over the phone to a phoney customer service representative, or sending money to a scammer posing as a friend without first verifying their identity.
The goal of the video is to engage the audience through nostalgia and educate them about digital payment safety in the most comforting and memorable way.
Talking about the music video, WhatsApp India director-payments Manesh Mahatme said, “While UPI continues to remain one of the safest, most convenient and interoperable modes of making payments, India’s growing acceptance of online payments has also seen an increase in digital payment fraud. User safety is at the core of everything we do at WhatsApp, and through this exciting and captivating music video, we want to educate and empower our users with all the information they need to safeguard themselves against any fraud while making digital payments. We hope that this initiative by WhatsApp will resonate with people and they can sing their way through safe and secure online payments.”
Talking about the campaign, Meta India director-marketing Avinash Pant said, “India’s growing acceptance of digital payments has also led to an increase in the need to make people aware of how to keep their payments safe. Through this campaign, which is built on several real-world scenarios that people face in their everyday life, our endeavour is to educate and empower users with all the information they need to safeguard themselves against any fraud while making digital payments. This initiative reinforces Whatsapp’s commitment to the safety of our users while making payments as simple and convenient as sending a message.”
Commenting on the creative treatment of the music video, BBDO India chair and chief creative officer Josy Paul said, “Our primary goal with this music video was to spread awareness and engage the audience sensitively on this subject. We decided to create entertainment that educates rather than advertisements. Our goal of reworking a fun, nostalgic song like “Dekh ke Chalo” was to use the power of music to convey a strong message that’ll help people relate to the moments that we collectively face in our lives. The song triggers memory structures that allow the audience to more easily receive the message. We hope it will encourage people to be more aware next time.”
Payments on WhatsApp allow users to send and receive money from their contacts via the unified payment interface (UPI) as easily as sending a WhatsApp message. With user safety at its core, payments on WhatsApp are designed with a strong set of security and privacy principles, including entering a personal UPI PIN for each payment.
MAM
Manappuram Finance appoints Sreekanth P V as group head – operations
22-year veteran from Bajaj Finance to drive efficiency and customer experience.
MUMBAI: Manappuram Finance just upgraded its operations engine because when customer delight needs turbocharging, even the gold loans get a smoother ride. Manappuram Finance Ltd has appointed industry veteran Sreekanth P V as group head for operations & customer experience at the grade of president. In his new role, Sreekanth will lead efforts to strengthen operational efficiency, enhance customer experience, streamline processes, drive service innovation and scale the company’s digital ecosystems across all business verticals.
Sreekanth brings over 22 years of experience in operations management, digital platforms, product innovation and customer experience within the financial services sector. Most recently he served as deputy executive vice president for digital platforms at Bajaj Finance Ltd, where he led the development of a unified app and web platform strategy and built a cohesive digital ecosystem.
Manappuram Finance, chairman and managing director V. P. Nandakumar said, “We are pleased to welcome Mr Sreekanth P V to the leadership team. He brings extensive experience in operations management, digital platforms and customer experience. As we continue to strengthen our operational capabilities and enhance customer engagement, his expertise will play an important role in driving efficiency, innovation and service excellence across the organisation.”
The appointment reflects Manappuram Finance’s ongoing focus on building a stronger leadership bench and elevating operational standards as the company scales its lending and customer engagement capabilities.
In a sector where every rupee counts twice, Sreekanth isn’t just joining the team, he’s the new conductor making sure the entire orchestra of loans, digital flows and customer smiles stays perfectly in tune.
