iWorld
Meta opens Whatsapp to rival AI chatbots in Europe
Company allows access via Business API for 12 months to address EU antitrust concerns.
MUMBAI: Meta just cracked the door for rival AIs on Whatsapp because when regulators knock with antitrust gloves on, even the closed garden lets a few guests in. Meta Platforms will permit rival artificial intelligence chatbots to operate on Whatsapp in Europe for the next 12 months through the Whatsapp Business API, the company announced on 7 March 2026. The move comes in direct response to warnings from the European Commission, which last month signalled possible interim measures after rival complaints that Meta’s restrictions could cause “serious and irreparable harm” to competitors.
Meta had barred non-Meta AI chatbots from the platform on 15 January, limiting users to its own Meta AI assistant. The company will now charge a fee for rival AI services to access the Business API in Europe.
“For the next 12 months, we’ll support general purpose AI chatbots using the Whatsapp Business API in Europe in response to the European Commission’s regulatory process,” a Meta spokesperson said. “We believe that this removes the need for any immediate intervention as it gives the European Commission the time it needs to conclude its investigation.”
The European Commission confirmed it is reviewing whether the policy change impacts its assessment of potential interim measures and its ongoing antitrust probe into Meta.
The Interaction Company of California, developer of the Poke.com AI assistant and one of the complainants to EU and Italian regulators, criticised the proposal, though specific objections were not detailed.
The decision follows earlier action in Italy, where Meta allowed rival AI chatbots on Whatsapp in January after an order from the country’s antitrust authority. The Italian investigation continues.
A similar situation unfolded in Brazil, where Meta said the new policy will also apply after a court reinstated an injunction from the country’s antitrust authority that had been temporarily suspended in January.
Meta has long argued that hosting multiple chatbots strains its systems and that AI providers have alternative distribution channels, including app stores, search engines, email services, operating systems and partnerships.
In a regulatory landscape where closed platforms face growing scrutiny, Meta’s temporary opening isn’t just a concession, it’s a calculated pause, buying time to keep the conversation going while the competition knocks louder.
e-commerce
American Express to acquire AI startup Hyper to boost automation
Deal targets expense management as AI reshapes corporate spending tools.
MUMBAI: From receipts to robots, the expense sheet is getting a brain upgrade as American Express moves to bring artificial intelligence into the heart of corporate spending. The company has announced plans to acquire Hyper, a relatively young but fast-rising startup founded in 2022 that builds AI-powered agents capable of organising expenses, generating reports, verifying compliance with budgets and policies, and nudging users with timely reminders. The deal, expected to close in the second quarter of 2026, underscores a growing shift among financial institutions to automate traditionally manual, time-heavy workflows.
Hyper counts Sam Altman among its backers, adding a layer of Silicon Valley credibility to the acquisition. While financial details remain undisclosed, the strategic intent is clear: deepen automation capabilities and sharpen American Express’s position in the competitive corporate spending ecosystem.
The two companies are not strangers. They previously collaborated in 2024 on a co-branded credit card product, suggesting that the acquisition is less a cold buy and more an extension of an existing relationship. With this move, American Express is effectively bringing that capability in-house, aiming to embed AI directly into its commercial services stack.
Chief executive Stephen Squeri had already signalled the direction of travel in a recent shareholder letter, describing AI as a “structural shift” in how businesses operate. The Hyper acquisition appears to be a direct response to that shift, particularly in expense management, where processes such as approvals, compliance checks and reporting remain ripe for automation.
Alongside the acquisition, the company is also expanding its product suite. A recently launched business credit card offers cashback and benefits at an annual fee of $295, with another card expected later this year moves that complement its broader push into commercial services.
Taken together, the strategy points to a future where managing expenses may require fewer spreadsheets and more algorithms. For American Express, the bet is simple, if businesses are rethinking how work gets done, the tools that power that work need to evolve just as quickly.
