MAM
Resulticks recognised for “Elevating Customer Experience with AI” at the Microsoft AI Awards 2.0
MUMBAI: Resulticks, the world’s fastest-growing real-time omnichannel conversation marketing solutions provider, has won the “Elevating Customer Experience with AI” award at the Microsoft AI Awards 2.0 held in Mumbai recently. Resulticks co-founder and CEO Redickaa Subrammanian accepted the award from Microsoft EVP and president global sales marketing and operations Jean-Philippe Courtois.
Instituted by Microsoft, the Artificial Intelligence Awards recognizes Microsoft partners and customers whose early strides in AI have made a significant impact on businesses in India. The rigorous three-phase selection process evaluates organizations’ strategy in developing a solution that uses AI to support either an innovative product, technology, process or solution.
Commenting on the award, Redickaa Subrammanian said, “We’re honored that Microsoft has recognized our efforts to enable our clients worldwide with AI-powered solutions that not only deliver highly individualized customer experiences across all relevant communication channels but also does it in real-time.”
She added, “We’re also proud that some of India’s most respected brands in the financial services, consumer electronics, automotive, healthcare, retail, travel and hospitality industries have trusted us to help them achieve their business goals.”
Resulticks' sophisticated machine learning and AI capabilities enable micro-targeting, boost marketing campaign effectiveness, and enable highly insightful benchmarking. The platform’s advanced analytics suite— predictive, prescriptive, descriptive, and benchmarking—provides a strategic framework for continuously improving performance, ROI, and conversion attribution at the segment-of-one level.
Brands
Pocket FM elevates Lalit Gangwar to COO to drive global growth
Founding member to lead operations, monetisation and expansion across markets
MUMBAI: Pocket FM has elevated Lalit Gangwar to chief operating officer, tasking the founding team member with leading global business operations as the company sharpens its international growth strategy.
In his new role, Gangwar will oversee end-to-end operations across markets, including growth, monetisation and execution for the company’s audio business. The appointment comes as Pocket FM looks to strengthen its operating foundation and build a more predictable, scalable global business.
Gangwar has been closely involved in shaping the company’s trajectory from its early days. He played a key role in building the growth and marketing playbook in India, helping the platform scale to over 150 million users within its first year and establish a strong foothold in the audio storytelling category.
He later led Pocket FM’s expansion into the United States, where he set up teams, defined market strategy and drove scale, contributing significantly to the company’s international ambitions.
Pocket FM co-founder and CEO Rohan Nayak said, “Lalit has been central to Pocket FM’s journey from the very beginning. He has built our growth engine and scaled our business across markets.” He added that the company’s focus on nurturing internal talent makes Gangwar a natural choice to lead the next phase.
Gangwar said, “Pocket FM has always been driven by a simple belief that powerful stories can travel across borders and create meaningful impact.” He noted that the company will continue to focus on scaling markets, investing in AI-led storytelling and strengthening monetisation.
As COO, Gangwar is expected to bring greater operating discipline while building systems, talent and processes to support long-term growth.
With leadership continuity and a clear global focus, Pocket FM appears to be turning the page to its next chapter, one that aims to take its storytelling playbook well beyond home turf.
