Brands
realme expands after-sales service program with realme care+ nationwide
Mumbai: realme today announced the expansion of its after-sales service program, realme Care+. This initiative reflects realme’s commitment to delivering superior customer service across India, aligning with the slogan “We Care, for Real.”
realme Care+ focuses on improving customer satisfaction by providing high-quality, efficient service. With over 550 service centers already operating in India, realme plans to increase this network to over 600 centers and establish 50 new brand service centers by 2025, covering more than 500 cities nationwide.
realme Care+ offers a 10-day product exchange policy, a one-year warranty, and multilingual support in 10 languages. Customers benefit from Service Day every mid-month, offering unlimited bonuses. With a 95 per cent first-time resolution rate and 97 per cent same-day repairs when parts are available, realme Care+ ensures fast, reliable service. Their service centers have achieved a 90 per cent customer satisfaction rate and a 4.3 Google rating.
During the Diwali Sale, realme offers discounts worth Rs 800 crore on smartphones and AIOT products. Customers can enjoy up to Rs 4,000 off on select realme P2 Pro 5G variants and coupons worth Rs 2,000 on realme NARZO 70 Turbo 5G.
Brands
IndiGo names William Walsh CEO
Former IATA chief to take charge in August after Elbers exit, Bhatia steers interim
India’s biggest airline has moved fast and gone global. InterGlobe Aviation, which operates IndiGo, has tapped aviation heavyweight William Walsh as chief executive officer, subject to regulatory approvals, marking a sharp pivot as the carrier eyes its next burst of expansion.
Walsh, currently director general at the International Air Transport Association, will step down on July 31, 2026, and is expected to take charge by August 3. The appointment comes barely three weeks after Pieter Elbers exited the corner office, with Rahul Bhatia holding the fort in the interim.
The choice signals intent. Walsh brings decades of cockpit-to-boardroom experience, having led British Airways and later International Airlines Group, the parent of Aer Lingus, Iberia and Vueling. His tenure across carriers has been defined by hard resets, restructurings and cross-border consolidation—skills IndiGo may need as competition intensifies and scale becomes decisive.
Vikram Singh Mehta, chairman and non-executive independent director of IndiGo, said Walsh’s experience in managing large-scale airline operations and navigating complex market dynamics makes him well-suited to lead IndiGo in an increasingly competitive global aviation environment, adding that the appointment marks a new chapter as the airline scales in one of the world’s fastest-growing markets.
Rahul Bhatia said Walsh’s global perspective, operational expertise and customer-focused approach would be critical as IndiGo enters its next phase of expansion.
Walsh, widely regarded as one of the industry’s most influential figures, will oversee overall management and strategic direction, with a mandate spanning operational performance, network expansion, commercial strategy and customer experience. He is expected to work closely with the board and leadership team to sharpen IndiGo’s growth trajectory.
Walsh said IndiGo has a strong foundation and is well-positioned to capitalise on the evolving aviation landscape, adding that he looks forward to fostering a culture of excellence, innovation and sustainable value creation across the organisation.
A new captain, a bigger runway—and a market that rewards scale. IndiGo is lining up for its next take-off.
