Rahul Agarwal joins MakeMyTrip Group as VP head of technology

GURUGRAM: Rahul Agarwal has taken over as vice president head of technology at MakeMyTrip Group, stepping into a role that sits quietly at the centre of India’s fast moving travel ecosystem.

Based in Gurugram, Agarwal will lead enterprise technology across MakeMyTrip, Goibibo, redBus and other group entities. His mandate is wide and weighty, spanning ERP, analytics, artificial intelligence and cloud platforms, all with one clear goal: making the group’s technology sharper, faster and ready for scale.

While travellers may never see the systems he builds, they will feel their impact. From smoother bookings to smarter pricing and more reliable operations, Agarwal’s work is expected to power the backstage engine of India’s most recognisable travel brands.

He joins MakeMyTrip after a high impact stint at Airtel, where he served as AVP and centre of excellence head for supply chain and ERP. There, he led large scale digitisation programmes across 23 circles, rolled out global logistics and planning platforms, and drove AI and automation across dozens of supply chain use cases. Before that came senior technology leadership roles at The Coca-Cola Company, KPMG and Deloitte, with a career steeped in ERP, cloud transformation and enterprise strategy.

Agarwal’s journey began far from travel tech, in engineering roles focused on simulation and manufacturing, before evolving into a career defined by digital transformation at scale. That mix of deep technical grounding and boardroom level execution now places him at the heart of MakeMyTrip’s next chapter.

As the group sharpens its focus on innovation and customer experience, Agarwal’s appointment signals a clear intent. Travel may be about destinations, but at MakeMyTrip, the next journey is firmly powered by technology.