Brands
Coke’s slurp shuts noisy movie goers
MUMBAI: In an era when marketing isn’t just showing advertisements on television or putting on newspapers, brands are finding ways to reach out to its customers.
Every now and then, a brand engages in customer engagement initiatives to get audiences to notice it. The same was done by Coca Cola in Denmark, a couple of weeks back but with a twist. The exercise, this time, embarrassed the customers.
In a cheeky manner, the cola giant along with its creative agency Saatchi Denmark helped encourage moviegoers to keep quiet by showing their noisy antics in a mock film trailer.
In India too, brands are leaving behind even global brands when it comes to engagement especially on the social media. The reason behind engagements is really simple: brands are no longer just about building awareness; they also need to bring themselves to the forefront of consumers’ consciousness by engaging with them. Engagement now is about clutter breaking and loyalty creating.
For example, in 2013, Coca Cola had installed high-tech vending machines in the malls of Lahore (Pakistan) and New Delhi (India) – two cities separated by only 325 miles, but seemingly world apart due to decades of political tension. The brand then invited shoppers to set aside their differences and share a simple moment over a Coke.
Japanese two-wheeler maker Yamaha saw a rise in its sales in the month of February, thanks to customer engagement programmes. New product launch along with innovative ongoing customer-centric activities boosted the volumes to an all new level, the company had said, then.
Such stunts are increasingly used by brands to gain traction globally. Irrespective of where the stunt or activation was held (in this case, Copenhagen), chances of it going viral globally are high if the central idea and execution is great.
However, with Indians being too touchy, Coke’s Slurp won’t work in India. Unless the audiences can laugh at itself, such initiatives can be harmful.
To think of brands which would use similar engagement programs is for telecom service providers. With most of the Indians lacking phone etiquettes, the telcos can think of coming up with something different. Hope Airtel or Vodafone are listening.
Brands
Godrej clarifies ‘GI’ identifier after logo similarity debate
Says GI is not a logo, will not replace Godrej signature across products.
MUMBAI: In a branding storm where shapes did the talking, Godrej is now spelling things out. Godrej Industries Group (GIG) has issued a clarification on its newly introduced ‘GI’ identifier, addressing questions around its purpose and design following a wave of online criticism. At the centre of the debate were two concerns: whether the new mark replaces the long-standing Godrej logo, and whether its geometric design mirrors other corporate identities.
The company has drawn a clear line. The Godrej signature logo, it said, remains unchanged and continues to be the sole logo across all consumer-facing products and services. The ‘GI’ mark, by contrast, is not a logo but a corporate group identifier intended for use alongside the Godrej signature or company name, and aimed at stakeholders such as investors, media and talent rather than consumers.
The need for such a distinction stems from the 2024 restructuring of the broader Godrej Group into two separate business entities. With both continuing to operate under the same Godrej name and signature, the identifier is positioned as a way to differentiate the Godrej Industries Group at a corporate level.
The rollout, however, triggered a broader conversation on design originality. Critics pointed to similarities between the GI mark’s geometric composition and logos used by companies globally, raising questions about distinctiveness.
Responding to this, GIG said its intellectual property and legal review found that such overlaps are common in minimalist, geometry-led design systems. Basic forms such as circles and rectangles appear across dozens of brand identities worldwide, the company noted.
It added that the identifier emerged from an extensive design process and was chosen for its simplicity, allowing it to sit alongside the Godrej signature without competing visually. While acknowledging that elemental shapes may appear less distinctive in isolation, the group emphasised that the mark is part of a broader identity system that includes a custom typeface, sonic branding and other proprietary elements.
Following legal and ethical assessments, the company said it found no impediment to using the identifier, reiterating that the GI mark is a corporate tool not a consumer-facing symbol.
In short, the logo isn’t changing but the conversation around it certainly has.
