Brands
Brands need to stay relevant, contemporary: Experts
NEW DELHI: “Nonsense”. That was the terse reaction of Jaya Bachchan – actor and now a member of the Parliament – to a question by the ebullient ad wizard Suhel Seth on whether she agreed that brand ambassadors should be held responsible for the brands they represent.
Later, asked to elucidate, she told indiantelevision that she had already said that it was “nonsense.”
Speaking at a session on the business of brand-building at FICCI’s 89th Annual General Meeting, Bachchan said that individuals were brands too, and they added value to the products and services which they endorsed to bring authentication.
(The Parliamentary Standing Committee on Consumer Affairs had, in its review of the Consumer Protection Bill pending in the Parliament, stated earlier this year that stringent provisions may be made to fix liability on endorsers/celebrities as misrepresentation of a product, especially a food product, should be taken very seriously considering the influence of celebrities and high net-worth individuals or companies. It said the existing laws are not deterrent enough to discourage manufacturers or publishers from using such personalities for misleading advertisements.)
Meanwhile, it was generally agreed that brands need to stay relevant and contemporary to the consumers to succeed. Experts agreed that brands need to create an experience by creating an emotional connect with the end-user (consumer); lest they cease to exist.
“Brand is an idea that is in the head today,” said SKA Advisors chairman and former Britannia Industries CEO Sunil Alagh said. “The idea needs to be consistent, and remain contemporary.”
According to Alagh, brands were not companies or products, a view that Bachchan disagreed with. But, Alagh, giving an example, said the ‘Angry young man’ as an idea was more relevant as an idea, and not Amitabh Bachchan or any other actor.
Alagh said that brands had various stakeholders of late, and, most importantly, consumers were lately getting more information and react about the brand on social media. He added that the stakeholders looked for an experience with the brand in the contemporary scenario.
Coca-Cola India and south-west Asia president Venkatesh Kini said that a brand was not just an idea but it had to be embodied in a product. “A brand is a product, package and logo,” Kini who leads the 130-year old brand in the region said, and added that a brand might or might not require a celebrity to authenticate its product.
“Consumers are taking ownership of brands, and companies are now looking at co-creating and co-owning the brand,” Kini added.
Seth said that the idea was known if it keeps changing and remained contemporary. Reacting to the issue of brand ambassadors, he said that brand suffered if something happens to the celebrity endorsing it.
Also read
Brand ambassadors equally responsible for misleading ads,can be penalised: Parliamentary Committee
Brands
Uber launches hotel bookings feature in partnership with Expedia
From hotel bookings to room service at your door, the ride-hailing giant is making its boldest push yet into everyday life
CALIFORNIA: Uber is done being just a taxi app. At its annual GO-GET product event, the world’s leading mobility and delivery platform unveiled a sweeping set of new features designed to plant itself at the centre of how people travel, eat and shop, hotel bookings included.
The headline move is a partnership with Expedia Group that lets Uber users in the United States book hotels directly within the Uber app, with access to a catalogue that will eventually grow to more than 700,000 properties worldwide. Uber One members get 10 per cent back in Uber One credits on all hotel bookings and savings of at least 20 per cent on a rolling list of more than 10,000 hotels globally. Vacation rentals from Vrbo, Expedia Group’s home-rental brand, will be added later this year. The partnership is expected to expand beyond the United States. From June, Uber rides will also be integrated directly into the Expedia app, with push notifications sent to travellers ahead of hotel check-in to book discounted Uber rides for the duration of their stay.
Dara Khosrowshahi, chief executive of Uber, framed the expansion in terms of the modern condition. “Uber is becoming an app for everything, helping people go, get, and now travel all in one place,” he said. “We’re all living through a moment of real cognitive overload: too many apps, too many decisions, too much noise. At the end of the day, our job is to help people reclaim their time, spending less of it managing the logistics of life and more of it actually living.”
Ariane Gorin, chief executive of Expedia Group, struck a similarly ambitious note. “Travel should feel effortless, and this partnership gets us one step closer to offering a seamless traveller experience,” she said. “By connecting our two-sided marketplace with Uber, we’re bringing Uber rides directly into the Expedia app and Expedia Group’s lodging inventory into the Uber app through our Rapid API technology. Together, we’re helping travellers spend less time planning and more time enjoying the journey.”
Beyond hotels, the product announcements come thick and fast. Travel Mode, available within both the Uber and Uber Eats apps, offers curated recommendations on local favourites, tourist destinations, OpenTable restaurant reservations and on-demand delivery to hotel rooms. Uber One International means the membership programme now works globally, allowing members to earn credits on rides abroad that can be redeemed once back home. A new Shop for Me feature lets users request items from any store, even those not listed on the app. Eats for the Way allows riders in select cities booking an Uber Black or Uber Black SUV to have a drink or snack waiting for them in the car. Voice Bookings, powered by artificial intelligence, lets users book a ride conversationally, without touching their phone. And a redesigned One Search bar consolidates results for places, food and items across the entire Uber platform in a single query.
Uber has now logged more than 72 billion trips since it launched in 2010. The question it is now answering is what comes after the ride. The answer, apparently, is everything else. Whether users want a hotel in Paris, a coffee in the back of a car or a snake plant from the local garden centre, Uber would very much like to be the one to provide it. The app economy’s land grab has a new front-runner.
NOTE: The image used is AI generated and only for representational purposes.
