MAM
Brands need to constantly engage with consumers
MUMBAI: Brands need to hold on to consumers through a constant engagement process. Digital conversations are important but not many brands are using it enough.
A panel discussion at The Mindshare Brand Equity Compass looked at strategies and trends for marketing through brand involvement.
For finance, there is an attempt at consumer involvement but penetration is low. The category, especially insurance, should try to market itself throughout the year to engage consumers continuously and not only appear at the end of the financial year where people invest for the purpose of tax saving; it should convey to the consumer that it cares about their health in good and bad times.
Prozone Enterprises president Vishal Mirchandani gave the example of Shoppers Stop which built consumer involvement through a loyalty club. The retail chain even involved customers in product launches; it used focused group discussions to change logos.
Many Indians are open to brands engaging with them. The young consumer is impatient but willing to spend. Experiential marking can help like Axe does with dance parties.
The digital medium can allow brands to build a powerful continuous relationship with the consumer. However not many brands are being built around digital or are using digital as a significant part of their strategy. There is an opportunity to learn, explore and propagate in the digital space.
Nokia India head – activation, media and online marketing Viral Oza spoke about how Nokia did an initiative with Kolkata Knight Riders and their fans on the mobile. It asked fans to send in their advice on how the team could improve the team’s performance. While 180,000 fans registered, the initiative got six million responses.
Nokia, Oza said, uses Twitter and Facebook to have a continuous dialogue with consumers. The company realised that online care issues had to be managed;it would help if marketers looked at themselves as consumers also.
Aditya Birla Financial Services Group CMO Ajay Kakar said that his company did not make the mistake of treating cricketers like demi gods. In the spots, they spoke about their real life situations. “It is about using the celebrity in a relevant manner,” he added.
MAM
Dish TV shareholders approve three independent directors
99.49 per cent vote of confidence strengthens board as company expands into connected TV, e-commerce and OTT.
MUMBAI: Dish TV has just been served a near-perfect vote of confidence and the shareholders have dished it out in style. Shareholders of the DTH operator have approved the appointment of three new Independent Directors with an overwhelming 99.49 per cent approval. The three appointees are Mr Arun Kumar Kapoor, Ms Heena Naishadh Bhatt and Mr Ashok Anant Paranjpe.
The strong mandate reflects continued investor faith in the company’s strategy, disciplined execution and long-term value creation. It comes as Dish TV focuses on stabilising its core DTH business while actively scaling new verticals connected TV platform VZY, B2B e-commerce ShopZop, and OTT service Watcho to build a more diversified and resilient growth trajectory.
Dish TV India Limited, CEO & executive director Manoj Dhobhal said, “We are encouraged by the shareholders’ approval of the appointment of the Independent Directors and sincerely thank them for their continued trust and confidence. The Board is already benefiting from the Directors’ collective experience, which will further sharpen strategic focus and support disciplined execution.”
With a fresh, strengthened board in place, Dish TV is well positioned to navigate the evolving media landscape. In a sector where every percentage point matters, a 99.49 per cent thumbs-up is the kind of ringing endorsement that suggests the company’s recipe for the future is already tasting right.
