Brands
Autopedia partners with Kapture CX to enhance customer support
Mumbai: Leading automotive platform Autopedia has partnered with Kapture CX to revolutionise its customer support operations. The collaboration will enable seamless omnichannel support across multiple touchpoints through a unified dashboard, reinforcing Autopedia’s commitment to delivering exceptional customer service.
Serving over 100,000 customers annually, Autopedia operates a vast business model encompassing car and motorcycle auctions, as well as an aggregator service for vehicle pricing. Maintaining its 40 per cent market share necessitates robust customer support, prompting the adoption of Kapture CX’s advanced customer experience automation platform.
Kapture CX will integrate customer interactions from Facebook, Instagram, Whatsapp, email, and website forms, ensuring streamlined communication. Its automated ticketing system will enhance response efficiency by enabling swift escalations and resolutions. Additionally, built-in SLA tracking will ensure timely handling of each customer query.
Kapture CX CRO Gaurav Juneja stated, “Kapture CX is thrilled to partner with Autopedia, Autopedia is making significant strides in Indonesia’s automotive sector, and we are proud to provide them with a comprehensive support management solution. This collaboration underscores our commitment to transforming customer experiences for Indonesian businesses.”
Through this integration, Kapture CX will maintain detailed customer profiles and sync data with external systems, offering a holistic view of interactions. It will also optimise internal operations by managing agent availability, defining roles, and controlling user access for better resource allocation and security.
Autopedia head of digital business Jonathan Weiyn commented, “We’re excited to join forces with Kapture CX to strengthen our customer support. Their robust platform will empower us to deliver seamless and personalised experiences to our expanding customer base in Indonesia.”
Additionally, agents will benefit from an extensive knowledge base, including decision trees and SOPs, ensuring quick and effective ticket resolutions.This strategic collaboration is set to elevate Autopedia’s customer experience while optimising internal processes, reinforcing its leadership in Indonesia’s automotive sector.
Brands
UK’s OnlyFans seeks US investor at $3bn valuation after owner’s death
The adult video platform is seeking stability after the death of its billionaire owner
LONDON: OnlyFans is looking for a new partner. The London-based adult video platform is in advanced talks to sell a minority stake of less than 20 per cent to Architect Capital, a San Francisco-based investment firm, in a deal that would value the business at more than $3bn (£2.2bn).
The move is driven by an urgent need for stability. Leonid Radvinsky, the Ukrainian-American billionaire who owned OnlyFans, died of cancer last month at the age of 43, leaving the future of one of Britain’s most profitable privately held businesses suddenly uncertain.
The choice of Architect Capital is not arbitrary. The firm has deep expertise in financial services, which aligns neatly with OnlyFans’ ambitions to offer banking products to its creators, many of whom have long struggled to access basic financial services because of the nature of their work.
The numbers behind OnlyFans are, by any measure, staggering. The platform posted revenues of $1.4bn in the year to 30th November 2024, with a pre-tax profit of $684m, up four per cent on the prior year. Payments to creators totalled $7.2bn over the same period, a rise of nearly ten per cent. Radvinsky personally collected $701m in dividends from the business in 2024 alone, on top of more than $1bn in such payments he had already received. The platform, run through its parent company Felix International, hosts 4.6m creator accounts, with performers keeping 80 per cent of subscription proceeds and the platform pocketing the remaining 20 per cent. It has 377m fan accounts in total.
The current minority stake talks represent a notable scaling back of ambitions. In January, OnlyFans was reported to be in discussions with Architect about selling a majority stake of 60 per cent. Before that, the company had explored a sale to a consortium led by Forest Road Company, a Los Angeles-based investment firm. Neither deal materialised.
OnlyFans has built an enormously lucrative business on content that mainstream finance has long refused to touch. Now, with its owner gone and a $3bn valuation on the table, it is looking for the kind of respectable institutional backing that might finally persuade the banks to take its calls.
