MAM
AI gets a brand new story as marketers debate data, trust and creativity
MUMBAI: When machines meet marketing, sparks and questions fly. That was the mood at the 3rd India Brand Summit 2025 during a lively session titled AI Powered Branding: Reimagining Storytelling and Personalisation.
Moderated by Publicis Groupe India CEO for digital technology business Amaresh Godbole the panel brought together industry voices grappling with the fine line between automation, personalisation, and authenticity.
Tata Cliq CTO and Tata digital,VP for synergy tech Suman Guha opened with a reality check: while AI unlocks precision, data overload is a growing challenge. “Brands need to strike the right balance, AI can suggest, but it cannot substitute judgement. The winning formula lies in combining AI-driven insights with human empathy,” he said.
Adding a regulatory lens ASCI CEO & secretary general Manisha Kapoor stressed the urgency of maintaining consumer trust. “When personalisation borders on intrusion, the line between relevance and manipulation blurs. Ethical guardrails are essential if AI-led branding is to build, not break, relationships,” she warned.
Crompton Greaves Consumer Electricals head of digital transformation Akhil Duggal noted that AI is most effective when it complements not dictates brand building. “We’re using AI to decode consumer intent, but the human narrative must lead. Consumers don’t remember algorithms; they remember stories.”
From the BFSI perspective Fino Payments Bank head of marketing Prashant Choudhari pointed out the stakes are higher in financial services. “Trust is currency. AI can personalise offers, but one misstep erodes credibility. The challenge is scaling innovation while keeping the customer relationship sacred.”
Mediasmart chief growth officer Nikhil Kumar highlighted how AI is revolutionising programmatic advertising. “Real-time personalisation is not the future, it’s already here. But effectiveness depends on transparency. If users feel misled, personalisation backfires into alienation.”
Bringing in the social tech angle Explurger vice president Jwala Kumar underlined AI’s role in experiential storytelling. “Travel and lifestyle brands are leveraging AI to make every interaction feel personal. But authenticity is non-negotiable, people will spot the difference between engineered intimacy and genuine connection.”
As the discussion unfolded, a common thread emerged: AI can supercharge scale, speed, and segmentation, but the secret sauce remains human creativity. Technology may tailor the message, but culture, trust, and empathy define whether it lands.
By the end, Godbole summed it up neatly: “AI isn’t replacing storytellers, it’s arming them with sharper tools. The brands that thrive will be those that wield AI with responsibility, respect, and imagination.”
The session closed with consensus that 2025 is not about AI versus humans, but AI with humans, a collaboration where algorithms analyse and humans empathise, together shaping the next chapter of branding.
Brands
Trent posts Rs 19,701 crore FY26 revenue, profit rises to Rs 1,968 crore
Q4 profit at Rs 455 crore; margins improve, net worth climbs to Rs 7,703 crore
MUMBAI: Retail therapy seems to be working for Trent Limited as much as for its shoppers. The Tata Group retail arm reported a steady performance for FY26, with revenue from operations rising to Rs 19,701.41 crore, up from Rs 16,668.11 crore in FY25. Total income for the year stood at Rs 20,075.87 crore, reflecting continued momentum across its retail formats.
Profit before tax came in at Rs 2,511.54 crore for the year, compared to Rs 2,076.62 crore a year earlier. After accounting for taxes of Rs 543.72 crore, net profit rose to Rs 1,967.82 crore, marking a clear improvement from Rs 1,584.84 crore in FY25.
For the March quarter, the company reported revenue of Rs 4,936.64 crore and total income of Rs 4,997.71 crore. Profit before tax stood at Rs 576.46 crore, while net profit came in at Rs 454.75 crore, up from Rs 349.92 crore in the same quarter last year.
On the cost front, total expenses for FY26 rose to Rs 17,538.54 crore, driven by higher stock purchases of Rs 11,170.44 crore and increased occupancy costs at Rs 1,652.69 crore. Employee benefit expenses also edged up to Rs 1,222.04 crore, reflecting continued expansion.
Operationally, the company maintained stable efficiency metrics. Operating margin improved to 11.88 per cent from 11.29 per cent, while net profit margin rose to 9.99 per cent from 9.51 per cent. The interest service coverage ratio stood strong at 16.76, indicating comfortable debt servicing capacity.
Trent’s balance sheet also strengthened during the year. Net worth increased to Rs 7,702.80 crore from Rs 5,914.40 crore, while total assets expanded to Rs 12,225.71 crore. The debt-to-equity ratio improved to 0.33 from 0.38, signalling a more balanced capital structure.
Cash flow from operations rose to Rs 2,630.19 crore, compared to Rs 1,668.26 crore in the previous year, even as the company continued to invest in expansion, with capital expenditure and investments weighing on investing cash flows.
With consistent growth across revenue, profitability, and margins, Trent’s FY26 performance suggests a retailer scaling steadily ringing up gains not just at the checkout, but across the balance sheet.
