MAM
Ad honchos: Digital to be central to advertising very soon
MUMBAI: Today’s marketers are working in a complex environment with increasing consumer choice and fragmenting media environment. With mobile becoming central to our lives, content consumption through it has skyrocketed. This has created a dynamic consumer purchase cycle and an opportunity for businesses to find newer sources of growth.
Addressing the needs of the industry, marketers sat down to discuss how brands are tapping into this shift in consumer behaviour and discovering growth at Facebook’s ‘Discover Growth’ session. The session moderated by Facebook India and South Asia interim MD Sandeep Bhushan, had panelists including Dentsu Aegis Network chairman and CEO South Asia Ashish Bhasin, GSK Consumer Healthcare general manager of marketing excellence Alok Agarwal and Ambuj Chandna, head – retail liabilities, investment and payment products at Kotak Mahindra Bank.
Brands today understand the value of mobile because 75 per cent of Indians accessing Facebook do so from their smartphones. The presence of over two million business pages on Facebook indicates that companies expect customers and growth to come from it.
Bhasin opened the panel by pointing out some key trends that are seen in digital. He pointed out that digital is now becoming equivalent to mobile. Digital has benefited some major brands in the country that are investing heavily on the platform.
With 40 per cent of Dentsu Aegis Network’s revenue coming in from its digital operations, Bhasin sees a clear shift in the way digital will impact brands and clients going forward. He expects 25 per cent of the market to be digital by 2020 and digital to be the single largest medium in the industry by 2023 but traditional mediums will continue to grow as well.
Banking was one of the earliest sectors adopters of digital when it provided online banking facility to its existing customers but lately, BFSI sector has also been investing moderately in digital content. This is in contrast to 15 years ago when nothing but physically presenting yourself at the bank could allow a transaction.
Chandna added that almost 60 per cent of Kotak’s active customers is transacting digitally. Kotak Mahindra Bank launched 811, a digital only bank account early this year. The 14-year-old bank has 10.5 million customers as of June 2017 and saw a jump of 30 per cent in two quarters only because of 811 account. “The physical world rules don’t apply to digital as it is important to create value proposition for digital and if you get that right, a brand can scale up dramatically,” he added.
Alok Agarwal mentioned that though internet typically is a male-skewed platform, female consumers are increasingly spending more time on it. “High time spent on internet leads to funnelling of brand spends as they want to tap the customers at all touch points.”
Consumers are platform-agnostic, which is shifting dynamics from television planning to video planning.
Bhasin raised an important point of the need for a common measurement metric system for the advertising industry in the next two to three years. “We are a year away from a very big inflexion point where digital is going to be hugely central if not peripheral,” he adds.
Agreeing to Bhasin on the need for a measurement metric, Chandna cited that initially Kotak heavily depended on traditional media advertising but stopped that when they realised it was only creating a category and not launching a product. The brand is leveraging in a big way to create ease of doing business and have a better connect with its customers. “Kotak Bank’s digital spends have increased by 40X and a majority of that goes into Facebook as we get detailed analysis and data there which is not available on other digital platforms,” he states.
Alok Agarwal concluded the panel by emphasising that Facebook allows GSK to geo-target the customers in ways that were not possible earlier. A brand can also go for advocacy on digital where consumers can react and share their feedback in real time which is not possible on television.
Brands
YES Bank hands the keys to SBI veteran Vinay Tonse as it bets on a new era
Former SBI managing director appointed as YES Bank’s new MD and CEO
MUMBAI: YES Bank is done rebuilding. Now it wants to grow. The private sector lender has appointed Vinay Muralidhar Tonse as managing director and chief executive officer-designate, with RBI approval secured and a start date of April 6, 2026 confirmed. The three-year term signals the bank’s intent to shift gears from crisis recovery to full-throttle expansion.
Tonse, 60, is no stranger to scale. Most recently managing director at State Bank of India, he oversaw a retail book of roughly $800bn in deposits and advances, one of the largest in the country. Before that, he ran SBI Mutual Fund from August 2020 to December 2022, a stint that saw assets under management surge from Rs 4.32 lakh crore to Rs 7.32 lakh crore across market cycles. Add stints in Singapore and four years leading SBI’s overseas operations in Osaka, and the incoming chief arrives with a genuinely global CV.
His academic grounding is equally solid: a commerce degree from St Joseph’s College of Commerce, Bengaluru, and a master’s in commerce from Bangalore University.
The appointment follows an extensive search and evaluation process by the bank’s Nomination and Remuneration Committee. NRC chairperson Nandita Gurjar said the committee unanimously backed Tonse, citing his leadership track record, governance credentials and ability to drive the bank’s next phase of transformation.
Non-executive chairman Rama Subramaniam Gandhi was unequivocal. “I am certain that Vinay Tonse, with his vast experience as a senior banker, will propel YES Bank to its next phase of growth,” Gandhi said, adding that the bank remains focused on strengthening its retail and corporate banking franchises and expanding its branch network.
Rajeev Kannan, non-executive director and senior executive at Sumitomo Mitsui Banking Corporation, the bank’s largest shareholder, said Tonse’s experience across retail, corporate banking, global markets and asset management positioned him well to lead the lender. SMBC said it looks forward to working with Tonse and the board as YES Bank pursues its ambition of becoming a top-tier private sector lender anchored in strong governance and sustainable growth.
Tonse succeeds Prashant Kumar, who took the helm in March 2020 when YES Bank was in freefall following a severe financial crisis, and spent six years painstakingly stabilising the institution, rebuilding governance and restoring operational scale. Gandhi was generous: “The bank remains indebted to Prashant Kumar, who is responsible for much of what a strong financial powerhouse YES Bank is today.”
Tonse, for his part, struck a purposeful note. “Together with the board and my colleagues, I remain deeply committed to creating long-term value for all our stakeholders,” he said, pledging to build on Kumar’s foundation guided by his personal motto: Make A Difference.
Beyond the balance sheet, Tonse played cricket at college and club level and represented Karnataka in archery at the national championships — sports he credits with teaching him teamwork, situational leadership, discipline and focus. In quieter moments, he reaches for retro Kannada music, classic Hindi songs, and the crooning of Engelbert Humperdinck, Mukesh and Kishore Kumar.
YES Bank has its steady-handed rebuilder in Kumar to thank for survival. Now it has a scale-obsessed growth banker at the wheel. The next chapter starts April 6.
