e-commerce
Firstcry.com hits 100 stores in India
MUMBAI: Firstcry.com, Asia’s largest online baby products portal today announced that it has now got 100 franchisees on board. As part of the vision to create the ultimate parenting eco-system in India, Firstcry now has a presence across Tier I, II and III towns. The 100 stores expand the retailers presence to a staggering 82 cities.
Consistently growing at more than 100% growth rate, Firstcry.com had announced this year to reach 100 stores by end of December 2014. Not only has Firstcry achieved this faster than planned, it has also become the largest e-commerce player with an omni channel business model with a focus on mobile, physical store and web.
All Firstcry.com stores are standardised and display more than 500 brands across 20 categories. The carpet area of stores range anywhere from 1000 sq ft to 2000 sq ft. There has been a franchisee investment of about Rs. 3,000 per square ft in store all across the cities. Continuing to keep the novelty aspect intact, ‘Kiosk innovation’ at Firstcry stores, is a unique concept which acts like a catalogue allowing customers to look through the 70,000 and above products on a 32 inch touch screen in stores, order online on spot, and find the product available at the store in 2-3 days. The Kiosks have enabled to increase conversions by 10% and now by default part of all new upcoming store format across the country.
Speaking on the occasion, Mr. Supam Maheshwari, Founder and CEO, Firstcry.com said “Owing to the outstanding success of our offline stores, we have extensively increased our offline presence. With 100 stores, we have crossed a milestone but we have considerable distance yet to travel. At Firstcry, we believe in creating a seamless experience, offering purchasing flexibility for parents through the mobile, web and offline store formats. With the omni channel strategy, we are best placed to build the best relationship with the mother and bring her the largest and most appropriate range of products.”
By making a strong offline presence in baby product market, Firstcry is consistently fine-tuning processes by studying purchasing patterns and demands of parents across all tiers. People in India and around the world display balanced buying behaviour in terms of online and offline. There is a huge opportunity in integrating the two, what is termed as O2O – online to offline or omni channel strategy – and is seen as a trillion dollar opportunity globally.
Thus, holding a clear vision of reaching 400 stores by December, 2017 Firstcry.com aims to be the only one stop solution in this market of baby & kids products.
e-commerce
Amazon unveils first Trustworthy Shopping Experience Report
32,000 bad actors targeted, 15 million fake products removed in 2025.
MUMBAI: In a marketplace where trust is the real currency, Amazon is showing its receipts. Amazon has released its first-ever Trustworthy Shopping Experience Report, offering a detailed look at how it polices its vast digital shelves from counterfeit crackdowns to scam detection and review authenticity. At the heart of the report is a four-pronged strategy, proactive controls, risk anticipation, enforcement against bad actors, and consumer protection. The scale is staggering. Since 2020, Amazon’s Counterfeit Crimes Unit has pursued over 32,000 bad actors globally through litigation and criminal referrals spanning 14 countries.
The clean-up drive accelerated in 2025, with the company identifying and disposing of more than 15 million counterfeit products worldwide. Legal action also led to the takedown of over 100 websites linked to fake reviews and scams, an ongoing battle in the age of algorithmic manipulation.
Behind the scenes, artificial intelligence and machine learning are doing the heavy lifting. Amazon says it monitors billions of daily interactions across listings, reviews, and seller activity to spot trouble before it surfaces. Its predictive systems can even flag potentially infringing listings for trending products before brands raise the alarm.
Tools like Omniscan, which verifies product safety information at scale, and SENTRIX, designed to detect and eliminate phishing websites, are part of this expanding tech arsenal. Together, they aim to reduce risk while keeping the platform usable for legitimate sellers.
That balance between protection and friction is a tightrope Amazon acknowledges. Rohan Oommen, Vice President of Worldwide Customer and Partner Trust, noted that while safeguards are critical, they must not stifle genuine businesses. Features like the Account Health Dashboard are meant to give sellers clearer visibility into compliance and performance.
Consumer-facing measures are also getting sharper. From direct safety alerts to recall notifications and refund guidance, Amazon is leaning into transparency, backed by partnerships with consumer organisations to raise awareness.
The report’s release follows the expansion of Amazon’s Counterfeit Crimes Unit into India, signalling a deeper push into one of its fastest-growing markets, with closer coordination planned between brands, sellers, and law enforcement.
In short, as online shopping grows more complex, Amazon is betting that trust built through data, enforcement, and a fair bit of algorithmic vigilance will be its most valuable product yet.
