MAM
E-comms step forward to help tide over Covid second wave
MUMBAI: With India battling a deadly second wave of the pandemic, night curfews and partial-to-near-complete lockdowns seem to be the norm in many parts of the country. The last couple of weeks in particular have been more devastating with the nation witnessing an unprecedented pan-India surge in Covid cases. India Inc is stepping on the gas to ensure that employees and their families get vaccinated as soon as possible. MNC consumer goods company Procter & Gamble, on Monday pledged Rs 50 crores towards ten lakh vaccine doses covering five lakh Indians.
E-comms are also going the extra mile to ensure protection of their associates, including delivery staff, while guaranteeing safe delivery of orders to customers. With movement restrictions being introduced in additional parts of the country, buyers are taking the safety route of shopping from home. This has resulted in driving bigger orders for e-commerce companies across India.
Here are some of the efforts undertaken by online platforms in the fight against Covid2019:
Food delivery app Swiggy last month took the initiative of supporting the vaccination cost for its entire delivery fleet. The company announced on its Twitter handle: “From essentials to food, delivery partners have always been our lifelines. We’re happy to announce that we’re supporting 100 per cent of the vaccination cost for our entire delivery fleet, and that this entire drive will be facilitated by us to keep them and you safe. #DeliveringHope”
From essentials to food, delivery partners have always been our lifelines.
We’re happy to announce that we’re supporting 100% of the vaccination cost for our entire delivery fleet, and that this entire drive will be facilitated by us to keep them and you safe. #DeliveringHope
— Swiggy (@swiggy_in) March 24, 2021
Food & Grocery app Grofers took the initiative of using its platform to set up a real-time data of all Covid2019 resources, including city-wise databases and helpline numbers. It shared on its blog, “A lot of people are currently overwhelmed and struggling to find relevant information on what to do and what measures to take if they or someone they know is currently affected by the virus. We thought we could use our platform to help a bit here. To help make this a slightly less cumbersome process we have aggregated some of the publicly available information for your convenience, so you do not have to go looking for it in different places.”
Recently, we put together a resource bank to help our teams deal with the ongoing COVID-19 situation.
We figured this may be useful for more people – and are using our platform to extend real-time info related to COVID-19 resources: https://t.co/l5V1Dy6drr
[1/4]
— Albinder Dhindsa (@albinder) April 21, 2021
Grofers has also partnered with UNICEF to encourage people across the country to get vaccinated. It tweeted :“When you get vaccinated, you potentially safeguard yourself and your family from Covid2019. Here is our little way of expressing our appreciation for those who have taken this important step.”
When you get vaccinated, you potentially safeguard yourself and your family from COVID-19. Here is our little way of expressing our appreciation for those who have taken this important step.
Know more: https://t.co/Uyvl4EdVAt. @UNICEFIndia#GrofersCares #LargestVaccinationDrive pic.twitter.com/9YuS0BMCvi
— Grofers (@Grofers) April 23, 2021
E-commerce giant Flipkart went all-out in its measures to ensure a safe working environment for all its employees and stakeholders across the board. The company took to its twitter handle to share a video on the same. “We stand strong in our commitment to safety. Our priority remains the well-being of our employees, customers, sellers, and our entire ecosystem. Watch for the various measures we continue to implement to ensure #SafeCommerce for all.”
The firm has also been lending its helping hand to deliver Covid care medical kits. Official Twitter handle of infrastructure & industrial development department of the Uttar Pradesh government tweeted lauding the company’s efforts, which included delivering over 3,000 covidcare medical kits free of charge.
Food delivery app Zomato had in 2020 taken steps to educate the riders and restaurants on safety and hygiene practices, provided them with COVID insurance, masks, and facilitated hand sanitisation stations at restaurants across the country. This time the Food delivery app has rolled out a feature for “Covid emergencies”. Zomato Founder Deepinder Goyal tweeted, “Today, along with thousands of our restaurant partners, we just rolled out a “priority delivery for covid emergencies” feature on the Zomato app. This feature will allow our customers to mark *This order is related to a Covid2019 emergency* option during checkout.
Today, along with thousands of our restaurant partners, we just rolled out a “priority delivery for covid emergencies” feature on the Zomato app. This feature will allow our customers to mark *This order is related to a COVID-19 emergency* option during checkout. (1/4) pic.twitter.com/BxmBF02PnS
— Deepinder Goyal (@deepigoyal) April 21, 2021
These orders will be prioritised by providing fastest rider assignment, and dedicated customer support in case of queries. Thousands of restaurants have pledged to prioritise these orders in their kitchen above all others.
In addition, the firm’s not-for-profit arm Zomato Feeding India has kickstarted a Help Save My India endeavour in association with @delhivery to source oxygen concentrators and related supplies to help hospitals and families in need.
Zomato Feeding India, our not-for-profit has kickstarted the “Help Save My India” endeavour today in association with @delhivery to source oxygen concentrators and related supplies to help hospitals and families in need. pic.twitter.com/60kBYZMrrd
— Deepinder Goyal (@deepigoyal) April 25, 2021
Early this month, Urban Company (formerly UrbanClap) – a managed marketplace for home services, committed towards getting 100 per cent of their fleet vaccinated, free of cost in the coming weeks. “We have already initiated phase 1 of this effort for service partners aged 45+, and are working closely with local govts and healthcare providers.
@urbancompany_UC is happy to announce our commitment towards getting 100% of our fleet vaccinated, free of cost in the coming weeks. We have already initiated phase 1 of this effort for service partners aged 45+, and are working closely with local govts and healthcare providers. pic.twitter.com/vc9M10cRyX
— Abhiraj Singh Bhal (@abhirajbhal) April 6, 2021
With the government now allowing vaccination for all above 18 starting 1 May, @urbancompany_UC further reiterated its commitment. “ @urbancompany_UC is committed to getting all our front lines service professionals and employees vaccinated at the earliest possible availability,” tweeted Urban Company co-founder Abhiraj Singh Bhal @abhirajbhal .
Tata Group’s Online apparel brand TATA CLIQ chose to take a step back by reminding everyone that ‘It’s Time To Pause’. It urged its customers to think again before making a purchase on the app. Declaring that ‘Today Community takes precedence over Commerce’ the brand sent out communication to its subscribers and on its webpage saying “Sometimes it takes courage to pause, to listen to what the heart already knows. We encourage you to pause and ask yourself – do you really need to buy this now? Just because someone else carries it well doesn’t mean it isn’t heavy.”
It added “Out of respect for our stakeholders, we are open for commerce – so we will still deliver your orders, take your calls, process returns and refunds – but we will not penalise our delivery team on road for a day of delayed delivery, we will not focus on the number of calls made in an hour by our customer care executives, we will not allow colleagues at our warehouse to travel via public transport and expose themselves and their families to risk.”
MAM
Microdrama Specialist COL Group International Builds Out With Narativ, Rock Networks & BlingWood Deals
MUMBAI: Microdrama powerhouse COL Group International is building out its distribution network, with its CEO saying vertical video is about to enter its “next competitive chapter.”
The microdrama arm of publicly-listed Chinese company COL Group appointed Narativ Media as its official distributor in the Middle East and North Africa (MENA) and CIS regions and Africa, and a struck new content deal with a new Dubai-based microdrama platform.
The deals were unveiled this morning at MIP London, and also included Rock Networks as its exclusive Southeast Asia telco distribution partner for its app, FlareFlow. MIP London is now into its second day at the Savoy Hotel and adjoining IET London complex.
The deals come soon after COL appointed Harbour Rights to represent its titles in Europe and Latin America, as we reported yesterday in our extended feature on microdrama distribution.
COL’s Singapore-based microdrama unit says its “coordinated global distribution architecture and significantly expanded international content slate” would help to scale its catalogue to more than 1,700 microdrama titles worldwide. These hail from South Korea, Japan, Africa, the Middle East, Southeast Asia and the UK and roll out across Sereal+, FlareFlow and 17K.
A deal with Dubai-based BlingWood, which recently launched as an OTT platform, will expand COL’s access to Middle Eastern and Indian microdramas, and includes a broader pipeline of Indian series from storytelling platform Pratilipi, Korean titles from BeLive Studios and British reality-led formats from Tattle TV — the UK’s first dedicated microdrama app, including titles such as Dog Dates.
“Microdrama is entering its next competitive chapter, where quality, retention and monetization standards are increasingly shaped by data and operational discipline,” said Timothy Oh, General Manager of COL Group International.
“As pioneers in both China and the U.S., scaling some of the world’s leading platforms in this space, we understand what it truly takes to win sustainably. Our role is not simply to offer catalogue volume, but to help partners select, position and scale the right content for their platform and audience. By bringing together a broad, constantly refreshed slate from across regions, we enable smarter curation, clearer differentiation and long-term growth for serious industry players.”
Narativ deal
COL and UAE-based Narativ described their deal as a “strategic expansion of premium vertical content distribution across high-growth emerging markets,” and comes as the microdrama continues to boom financially. The growth of the medium will be among the key topics of conversation today at MIP London, where COL chief Oh will be speaking.
The pact extends beyond content representation and is being billed as part of a more “structured micro-drama distribution infrastructure.”
Narativ will spearhead market development, platform alliances, broadcaster relationships and digital monetization frameworks across the MENA and CIS regions and Africa, where they have identified “rapid mobile-first consumption growth and strong demand for short-form, high-engagement storytelling formats.”
“Micro-dramas are reshaping global viewing habits, particularly across mobile-first markets like MENA, Africa and CIS,” said Manjyot Sandhu, CEO and co-founder of Narativ. “Our appointment as official distributor for COL Group in these territories reflects Narativ’s strategy to build sustainable distribution architecture.
“A key pillar of the collaboration includes integration with FlareFlow, enabling strategic telco partnerships, bundled carrier offerings, and alternative monetization pathways designed to accelerate scale across mobile ecosystems and OTT platforms.”
Oh added: “We are building more than a content slate – we are building the global infrastructure for microdrama. With hundreds of new titles launching every quarter, scale and regional strength are critical. Narativ with its deep foothold in MENA, Africa CIS and other key markets makes them a natural strategic partner as we expand FlareFlow and bring microdrama to new platforms, telcos and audiences.
Narativ, which is joint venture Sandhu operates with Copyright Capital, manages around 7,000 hours of content and has a digital network spanning 150 million subscribers across 21 language.
COL Group has emerged as one of the biggest microdrama platforms, running platforms such as FlareFow. It is also a part-owner of ReelShort.
