MAM
Weekend Unwind with: BBH ECD Priya Gurnani
Mumbai: With another weekend upon us, it is time to unwind with the latest Q&A edition of Indiantelevision.com’s Weekend Unwind — a series of informal chats that peek into the minds of corporate executives through a fun lens in an attempt to get to know the person behind the title a little better.
In this week’s session, BBH India’s recently elevated executive creative director Priya Gurnani poured out her thoughts.
With over 15 years of experience, Gurnani specialises in building creative communication that is at the intersection of brands, culture, and consumer behavior. In the past, she has worked with Ogilvy, Leo Burnett, McCann Worldwide, and Contract Advertising.
In her advertising career, Gurnani has created culture-defining work for brands like Stayfree, Yatra.com, Heineken, Kingfisher Ultra, Amstel, and Zee5. Most recently, she conceptualised and wrote the lyrics to a rap song for Zing’s “Apni Vibe Apni Tribe” campaign. In 2009, she was amongst the winners of the Cannes Young Lions.
So, without further ado, here it goes…
· Your mantra for life
To have fun while pursuing my dreams. Because if you aren’t enjoying what you are doing, you are just wasting your precious time.
· A book you are currently reading / plan to read
I love to read new perspectives on humankind and human psychology. Currently reading “Homo Deus” by Yuval Noah Harari.
· Your fitness mantra, especially during the pandemic
Strong believer of “Yoga se hi hoga.” Post-covid I had a really tough time coming to a complete recovery. Yoga is what healed me and kept me going through the difficult health issues.
· Your comfort food
Anything that my mum cooks.
· When the chips are down a quote/philosophy that keeps you going
In an actors’ round table, Tom Hanks mentioned how he always reminds himself, “This too shall pass.” This phrase, he said, is particularly important when you are at the peak of success, as it helps keep you grounded. I keep these words close by in good times and bad.
· Your guilty pleasure
Watching mindless reality TV, especially “The Real Housewives of Beverly Hills.”
· When was the last time you tried something new?
Last week. I love experimenting with food. Bought these Chinese glass noodles to try.
· A life lesson you learnt the hard way
I am not that important in the bigger scheme of things, and the world doesn’t revolve around me.
· What gets you excited about life?
Travelling to different countries and experiencing new cultures and cuisines really fills my happiness cup.
· What’s on top of your bucket list?
Travel to New York and watch Broadway.
· If you could give one piece of advice to your younger self, what would it be?
Why so serious? Live a little.
· One thing you would most like to change about the world
I propose “Free movement for all.” I want a world without borders, or passports, to be precise. A world where there are no immigrants and refugees, just people migrating at will like birds.
· An activity that keeps you motivated / charged during tough times
Painting has seen me through my highs and lows. I am no M. F. Hussain, but expressing my artistic self without judgement and freely is very liberating.
· What lifts your spirits when life gets you down?
It changes from time to time. Sometimes it’s cooking, sometimes taking a dance class, at times listening to Badshah’s songs, and sometimes just chit-chatting with a friend about a show we both watch.
· Your go-to stress buster
I can always bank on a good workout to bust that stress.
You have spent weeks researching, test driven a few options, finalised the colour and variant, and are now days away from taking delivery of your new car. It feels like the hard part is over. But there is one step that most buyers skip entirely, and it is the one that protects everything else. Understanding what PDI meaning covers and why it matters could save you from discovering a Rs 20,000 to Rs 80,000 problem after you have already signed the papers.
PDI stands for Pre-Delivery Inspection. It is a structured check that happens before your car is handed over to you. A proper PDI car service covers everything from paint quality and panel alignment to electrical systems, fluid levels and tyre pressure. Dealers are supposed to conduct this before delivery, but the depth of the check varies widely. And if the buyer does not know what to look for, problems slip through.
What Does a PDI Actually Cover?
A thorough PDI checks the car across four broad categories:
| Category | What Gets Checked | Common Issues Found |
| Exterior | Paint quality, panel gaps, glass, lights, tyres | Paint chips, uneven panel alignment, scratched glass |
| Interior | Seat upholstery, dashboard, AC, infotainment, switches | Loose trims, non-functional buttons, squeaks and rattles |
| Mechanical | Engine bay, fluids, battery, brakes, steering | Low fluid levels, minor leaks, battery not fully charged |
| Electrical | All lights, windows, central locking, sensors | Malfunctioning sensors, flickering displays, USB ports |
Each of these categories can hide issues that are minor at delivery but expensive if left unaddressed. A small paint chip near a door edge, for example, can lead to rust in a humid city like Mumbai or Chennai within 12 to 18 months.
What It Can Cost You to Skip the PDI
Here is a realistic look at what buyers have discovered after delivery that a proper PDI would have caught before:
• Paint defects requiring respraying: Rs 8,000 to Rs 25,000 depending on the panel
• Misaligned panels or doors that need workshop adjustment: Rs 3,000 to Rs 8,000
• Non-functional infotainment unit needing replacement: Rs 15,000 to Rs 40,000
• Scratched windshield that needs full replacement: Rs 6,000 to Rs 18,000
• AC not cooling properly due to low refrigerant: Rs 2,000 to Rs 5,000
• Tyre with a slow puncture from storage damage: Rs 3,000 to Rs 6,000
The total exposure from a single missed PDI can range from Rs 5,000 for minor issues to Rs 80,000 or more if multiple problems are found post-delivery. More importantly, proving that a defect existed before delivery becomes significantly harder once you have taken the keys.
Why Dealer PDIs Are Not Always Enough
Most dealerships do conduct a pre-delivery check on their own, but the process is not always as rigorous as it should be. There are a few reasons for this:
High Delivery Volumes
During festive season or at the end of a financial year, dealerships handle a surge in deliveries. When a service team is processing 15 to 20 cars a day, the depth of each check inevitably suffers.
Incentive Misalignment
Dealership staff are often incentivised on delivery speed and customer satisfaction scores. Finding a defect and sending a car back for rework delays delivery and affects scores. The incentive to look harder is not always present.
Buyer Unawareness
Most buyers arrive at delivery excited and in a hurry to leave. Without knowing what to look for, they miss things that a trained eye would catch immediately. Dealers know this, and the pressure to be thorough is lower when buyers are not asking questions.
What You Should Check Yourself at Delivery
Even if the dealer has completed their PDI, spend 20 to 30 minutes doing your own check at delivery. Here is a quick reference:
Check How to Do It Time Required Walk around in daylight Check all panels for scratches, chips and dents 5 minutes Open every door Check seals, check for rattles, test all windows 3 minutes Check interior thoroughly Test every button, switch and screen 5 minutes Start the car Look for warning lights, check AC, check all lights 5 minutes Check the boot Look for spare tyre, tools, jack and damage 2 minutes Inspect tyres Check pressure and look for sidewall damage 3 minutes
The Bottom Line
A PDI is not a formality. It is the last line of defence between you and a problem that the manufacturer or dealer should have fixed before you paid for the car.
Take the time to understand what the check involves, ask your dealer for confirmation that it has been completed, and do your own walkthrough at delivery. Twenty minutes of attention at this stage can save you weeks of workshop visits and tens of thousands of rupees down the line.
