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NDTV-WPP spat gets ugly; NDTV reveals Kantar CEO’s email sought end to litigation
MUMBAI: The NDTV-WPP spat took an ugly turn on Saturday. In an onslaught against WPP CEO Martin Sorrel’s tirade against NDTV for its lawsuit against TAM TV ratings, NDTV has disclosed that WPP-owned Kantar has, via an email on 8 August 2012, suggested the Indian news broadcaster bring an end to litigation.
A fuming NDTV went on an offensive as Sorrel continued his tirade against the broadcaster saying WPP, its subsidiaries Kantar and TAM Media Research were being subjected to trial by the media at the behest of NDTV.
WPP is a global communications agency and owns half of TAM Media Research in India through its subsidiaries, with the other half owned by The Nielsen Company. NDTV filed a lawsuit in the US on 31 July 2012 accusing Nielsen, Kantar, TAM and WPP of knowingly allowing manipulation of TV viewership ratings in favour of channels that are willing to provide bribes to its officials.
NDTV has sought $810 million as compensation for the loss in revenues it has suffered over the years and $580 million in penalty for negligence by Nielsen and Kantar officials.
NDTV, in a statement on Saturday, said it did not wish to make public the receipt of mail from Kantar CEO Eric Salama. The broadcaster said it was forced to do so after Sorrel was reported in a newspaper as saying that NDTV has asked for a settlement of the dispute.
NDTV said the biggest accusation against Sir Martin‘s TAM rating system in India has come from Nielsen‘s own global head of
security, Robert Messemer, not just from Indian broadcasters and NDTV.
“Messemer, formerly of the FBI, in a meeting in Delhi on 11th April, in front of two dozen people (including the CEO of Kantar), called Sir Martin‘s TAM India operations the most corrupt in the world – and that he has been to many, many countries to fight fires for Nielsen. Sir Martin needs to check his facts with Messemer or would he perhaps threaten to sue him for defamation?”
The following is the full text of NDTV’s statement that seek to point out the errors that Sorrell has committed:
Sir Martin Sorrell knows better than all of us that the first rule of any PR campaign is never to get your facts wrong. Hence we can only conclude that Sir Martin Sorrell has been misled by his team into making several incorrect statements. Let us list some of the errors.
But first, we request Sir Martin not to take India lightly. We request him to clean up his ratings operation in our country and to refrain from using his global PR clout to perpetuate corruption in his India ratings operation; to respect our country and the serious issues raised in our very real lawsuit (Sir Martin referring to it as “hypothetical” was bizarre) and take real steps to correct them. We, like all other Indian broadcasters, are happy to work together with Sir Martin to establish an honest, reliable and credible institution to measure ratings in India. This has not happened, despite repeated requests by us and promises made by Kantar and Nielsen.
The first error: Sir Martin has alleged that NDTV‘s lawyers reached out to his lawyers to ask for a settlement. This is completely untrue. There was no such approach after the Complaint was filed and communicated. In fact, it was his own CEO, Eric Salama, the CEO of Kantar, a WPP company, who sent a confidential mail to NDTV on the 8th of August, suggesting a meeting if NDTV would “halt litigation”. A further mail exchange followed. NDTV has respected Mr Salama‘s confidentiality by not making this public till now- but Sir Martin would do well to check with his own senior executives before making baseless charges.
The second error: The biggest accusation against Sir Martin‘s TAM rating system in India has come from Nielsen‘s own global head of security, Mr. Robert Messemer, not just from Indian broadcasters and NDTV. Mr. Messemer, formerly of the FBI, in a meeting in Delhi on 11th April, in front of two dozen people (including the CEO of Kantar), called Sir Martin‘s TAM India operations the most corrupt in the world — and he has been to many, many countries to fight fires for Nielsen. Sir Martin needs to check his facts with Mr. Messemer or would he perhaps threaten to sue him for defamation?
The third error: Sir Martin seems to have finally discovered that this is not a “hypothetical” lawsuit. It is available on the website of the Supreme Court of New York for his team to read if Sir Martin is busy. Strangely, Sir Martin contradicts himself by now applying to the New York court for dismissal of the real lawsuit, using a plea based on technicalities of jurisdiction. Sir Martin and his lawyers (presumably) are not refuting any facts; they are merely using legalistic technical grounds to challenge NDTV. Our request is for Sir Martin and his team to argue the substantive factual merits of the case, and demonstrate a desire to stop the bribery and corruption.
As an aside, Sir Martin must know that his sudden outbursts have done even more to prove that jurisdiction is indeed in the US and not in India, as Sir Martin has openly acknowledged how deeply involved he and thus Nielsen ( his partner) are, in Indian TAM viewership ratings operations.
The fourth error: No amount of maliciously false and defamatory statements will work against our lawyers. Sir Martin‘s 10 billion pound global operations – for which we normally have great admiration – may indeed be able to hire the biggest and most famous legal names, but Sir Martin should know that the truth wins in the end – not lawyers. We leave it to our lawyers to respond to the allegations made against them.
We may not have a 10 billion pound empire backing us, but WPP should realize that a court case is fought on the merits. We urge them to read the 194 page lawsuit, which contains indisputable facts, and respond to it on the factual merits, not with personal attacks.
The fifth error: Sir Martin keeps referring to NDTV‘s low market cap (vs. his 10 billion pound). Size matters? We would like to point out that it is indeed near impossible for an honest Indian media company to function in the dishonest environment his company has helped create in India. If Sir Martin had a similar corrupt system in the UK or US, he wouldn‘t be where he is at the moment. Yes, if NDTV‘s true ratings were reflected as 62% (see attached evidence for this) rather than TAM‘s corrupted 25%, the impact on NDTV‘s revenues and market cap would be hugely significant. Sir Martin, or rather his team, knows that too. The details can be found in our (non-hypothetical) lawsuit.
The sixth error: Sir Martin said “We will do everything to improve the system but not with a gun to our head” In fact, Sir Martin Sorrell was personally informed about all the problems with TAM ratings at a meeting at The Oberoi Hotel in Gurgaon in August 2011, in the presence of a large number of media journalists and eminent people. That was a year ago, and there was no “gun to the head”. Why was nothing done?
Finally, we would like to thank Sir Martin for respecting NDTV‘s editorial position. We are a fiercely independent Indian news operation and proud to be a leader in India. Sir Martin Sorrel has appeared on many occasions on our channels, which clearly shows a mutual respect (and perhaps an indicator that he actually recognises that NDTV is larger than his TAM ratings suggest).
NDTV has provided enough fodder for WPP to react offensively. Watch this space for more in what promises to be another bout of war of words!
Also Read: The fight gets vengeful; WPP discloses Vikram Chandra‘s email
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India’s experience economy grows as live events market hits Rs 17,000 crore
EY-Parthenon and BookMyShow report finds 78 per cent Indians prefer experiences over products
MUMBAI: India’s live entertainment scene is no longer just about music, comedy or festivals. It is increasingly becoming a powerful stage for brands seeking deeper connections with consumers.
A new report titled Beyond Attention, Into Immersion by EY-Parthenon and BookMyShow suggests that India’s experience economy is entering a strong growth phase, driven by consumers who are choosing memorable moments over material purchases.
According to the study, the country’s live events ecosystem, which includes concerts, comedy tours, festivals and immersive exhibitions, is estimated to reach around Rs 17,000 crore in 2025. The growth reflects a broader cultural shift in how Indians spend their time and money.
The report finds that 78 per cent of Indian consumers now prefer spending on experiences rather than physical products. From attending concerts and festivals to participating in interactive brand installations, audiences are increasingly seeking engagement, community and shareable moments.
This change in consumer behaviour is particularly evident among younger audiences who want to participate rather than simply watch. Instead of passively consuming entertainment, many now look for experiences that allow them to interact, express themselves and connect with like minded communities.
For marketers, this shift has turned experiential marketing into a strategic priority rather than a promotional add on. Brands are moving away from interruption driven advertising and towards immersive formats that allow consumers to discover, test and emotionally connect with products.
The report suggests that experiential marketing now plays a role across the entire consumer journey. It can spark brand discovery, strengthen storytelling, encourage product trials and ultimately influence purchase decisions and loyalty.
The impact is already visible. Post event surveys conducted among 7,450 attendees at major events including Lollapalooza India and concerts by Ed Sheeran and Guns N’ Roses highlight the effectiveness of these experiences.
Around 59 per cent of attendees recalled brands they interacted with during the events, while 55 per cent said those interactions increased their likelihood of purchasing from the brand. A further 63 per cent reported that brand activations actually enhanced their event experience rather than distracting from it. Nearly 29 per cent also said the interaction improved their perception of the brand.
Brands are also changing the way they approach events. Instead of simply putting logos on stages or banners, companies are building experiences into the fabric of the event itself.
Financial services brands, for example, are offering early ticket access, exclusive lounges and curated event experiences for cardholders. Fashion and beauty companies are using festivals to showcase products through pop ups, interactive installations and social media friendly spaces that encourage visitors to share their experiences online.
The scope of experiential marketing now stretches far beyond live entertainment. Retailers are designing experiential stores where customers can explore products in lifelike environments. Entertainment platforms are extending popular intellectual properties into immersive exhibitions and fan events. Technology is also playing a growing role through augmented reality and virtual try on tools that blend digital discovery with physical interaction.
Cultural festivals remain one of the most powerful platforms for such engagement in India. Celebrations such as Navratri and Holi bring together large communities, emotional participation and heightened consumer spending. For brands, these moments offer an opportunity to become part of the celebration rather than simply advertise around it.
Despite the momentum, the report notes that some companies still hesitate to adopt experiential marketing at scale. Budget constraints, limited expertise and uncertainty around measuring return on investment remain common concerns.
However, the growing body of data around consumer engagement and brand impact is gradually addressing these challenges. More marketers are expected to allocate a larger share of their budgets to experiential formats over the coming years.
Taken together, the findings point to a clear trend. As consumers seek meaning, memories and moments worth sharing, live experiences are emerging as one of the most powerful ways for brands to stay relevant in a crowded media landscape.
