MAM
FCB/SIX India appoints Gagan Prabhakar as VP – CX operations and Arun Iyer as Sr. director – CRM
Mumbai: FCB/SIX India has appointed Gagan Prabhakar and Arun Iyer as VP – CX Operations and Sr. Director – CRM, respectively.
In his new role at the agency, Gagan will lead CRM, web strategy, and content verticals.
Arun, on the other hand, will be responsible for leading the development and implementation of personalisation, and data-backed strategies, and managing the CRM team for delivering omnichannel customer experiences for FCB/SIX India’s clients.
Gagan moved from Dhani Stocks, where he was the general manager of marketing, whereas Arun was the lead strategy consultant at Mirum India.
With over 17 years of experience, Gagan has also worked with HDFC Bank, Indiabulls Group and most recently Dhani Stocks. Arun comes with over a decade of experience and has been associated with companies like Mirum India and The Walt Disney Company.
Speaking on the new hires, FCB/SIX India, CBO Ankit Banga said, “At FCB/SIX India, we understand the power that creativity, data, and technology together possess in delivering an exceptional customer experience. The inclusion of Gagan and Arun strengthens our CX division, enriching it with their data proficiency and extensive experience in large-scale CRM campaigns across finance, healthcare, and the QSR sectors. Additionally, we’re enhancing our Salesforce capabilities to better serve a significant portion of our clientele.”
FCB Kinnect and FCB/SIX India CEO Rohan Mehta added, “Welcoming Gagan and Arun aboard will synergise creativity and technology, bringing exceptional customer experiences (CX) across all our client offerings, to further strengthen our focus on using ‘creativity as an economic multiplier’.”
FCB/SIX India VP – CX Operations Gagan Prabhakar said, “I’m thrilled to be part of FCB/SIX India and FCB Kinnect and I believe in the company’s philosophy of Growth, Glory, and Guts. I’m confident that by leveraging a data-centric approach and our innovative solutions across web verticals, we can help our clients achieve significant growth in the digital landscape.”
FCB/SIX India Sr. director – CRM Arun Iyer said, “I’m all geared up to join FCB/SIX India and leverage my passion for data-driven strategies, to build meaningful customer relationships and drive business results. Given the agency’s culture of innovation, I look forward to pushing the boundaries of what’s possible, ensuring we continue to set new benchmarks for excellence in connecting brands with their audiences in the most impactful ways.”
Brands
Jubilant FoodWorks faces Rs 47.5 crore GST demand, plans appeal
Tax authorities flag alleged misclassification of restaurant services
MUMBAI: Jubilant FoodWorks Limited has landed in a tax tussle after receiving a GST demand of Rs 47.5 crore from the office of the additional commissioner of CGST and central excise in Thane, Maharashtra.
The order, issued under the provisions of the Central Goods and Services Tax Act, 2017, relates to an alleged incorrect classification of certain services under the category of restaurant services. According to the tax authorities, this classification resulted in a short payment of goods and services tax for the period between the financial years 2019-20 and 2021-22.
The demand includes Rs 47.5 crore in GST along with an equal amount as penalty, in addition to applicable interest. The order was received by the company on March 13, 2026.
In a regulatory filing to the BSE Limited and the National Stock Exchange of India Limited, the company said it disagrees with the order and believes its arguments were not adequately considered.
The company is preparing to challenge the decision and plans to file an appeal. It added that once the redressal process is complete, the demand is likely to be dropped.
Despite the sizeable figure attached to the notice, the company said it does not expect any material impact on its financials, operations or other activities.
The disclosure was signed by Suman Hegde, EVP and chief financial officer, who confirmed that the company received the order at 19:06 IST on March 13 and has already initiated steps to contest it.
The development places the quick service restaurant major in the middle of a tax debate that could hinge on how certain restaurant-linked services are classified under GST rules. For now, the company appears ready to take the matter from the tax office to the appeals desk.
