Broadband
Mobile based ad expenditure to touch $425 billion by 2021: Strategy Analytics
NEW DELHI: Consumer and advertising expenditure on handset-based mobile media is slated to rise 12 per cent in 2015 and is poised to reach $425 billion by 2021.
According to a study by Strategy Analytics, mobile advertising is set to account for 24 per cent of total digital advertising expenditure in 2015 with advertisers increasingly targeting mobile phone users.
A strong growth in smartphone penetration, combined with ubiquitous data connectivity via mobile and WiFi networks, and latent consumer demand to access popular Internet services continues to drive the consumption of content on mobile devices.
Consumer demand for accessing popular internet services and apps on mobile phones, including Facebook, YouTube, Spotify, and mobile games, among others, continues to increase, supported by the growing penetration of rich media smartphones and improving data connectivity, via LTE and WiFi networks.
Strategy Analytics director of wireless media strategies Nitesh Patel said, “At the end 2015 the Asia Pacific region will account for just over half of worldwide data subscriptions.”
A report by the research team said mobile operators stand to benefit from rising demand for mobile data. The total number of mobile data subscriptions will reach 2.3 billion by the end of 2015 equating to almost half of unique mobile users.
Patel added, “Not surprisingly, we are seeing strong growth in emerging mobile data markets, and in particular where smartphone ownership is rising fast.”
Strategy Analytics vice president David Kerr added, “The strong growth in mobile advertising is being driven by a combination of factors, which includes increasing consumer dependence on their mobile phones for accessing popular internet services and apps, greater participation by brands and business in engaging users via their mobile phones, and an increasingly mature mobile ad-buying ecosystem, particularly with respect to programmatic advertising.”
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
