Trai launches portal to monitor complaint by telecom consumers

NEW DELHI: The Telecom Regulatory Authority of India has launched the Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in to facilitate the telecom consumers in locating details of their service provider.

The site will help find the “Consumer Care Number”, “General Information Number” and contact details of the complaint centre and Appellate Authority of their service provider.

The complaint monitoring portal will track the current status of their complaints or appeals lodged with their service provider complaint centre or Appellate Authority.

This portal will also help Trai in monitoring the status of redressal of complaints lodged by the consumers with the service providers. The portal will enhance the effectiveness of the grievance redressal mechanism, the regulator feels.