iWorld
Why is social media important for business today?
Mumbai: Social media has undeniably become an integral part of our lives. Whether it is connecting with friends, sharing our stories, or even conducting business, social media platforms have woven themselves into the fabric of our daily existence. For businesses, social media isn’t just about keeping up with the times; it’s about thriving in a digital world where connectivity, influence, and visibility matter more than ever.
Before we indulge further in the importance, let’s go back in time and understand the roots of social media. Services like Bulletin Board Systems (BBS) in the 1970s and 1980s allowed users to communicate and share information through digital channels. However, it was in the late 1990s and early 2000s that the concept of social media as we know it began to take shape. The emergence of platforms like Six Degrees (launched in 1997) allowed users to create profiles and connect with others. It was followed by Friendster (2002) and MySpace (2003), which introduced more interactive and personalized features.
Then, in 2004, Mark Zuckerberg and his Harvard University roommates launched Facebook, a platform that would revolutionize how people connect and share online. Facebook’s success paved the way for other social media giants like Twitter (2006), LinkedIn (2003), YouTube (2005), and Instagram (2010). These platforms facilitated social interaction and became fertile grounds for marketing and business development.
The evolution of social media has been nothing short of remarkable. Initially, platforms primarily focused on personal connections, but over time, they expanded their features and capabilities to accommodate a wide range of activities, including business promotion.
Today, social media platforms are incredibly diverse. You have Facebook, with over 2.98 billion monthly active users, providing a comprehensive environment for various types of content. Twitter(now X), known for its concise messaging, is a hotbed for trending topics and real-time engagement. LinkedIn has become a professional network for career development and business-to-business (B2B) connections. Instagram emphasizes visual content, while YouTube is the go-to platform for video content.
Newer platforms like TikTok (2016) and Snapchat (2011) focus on short-form video and ephemeral content, appealing to younger demographics. This continuous innovation allows businesses to explore different platforms and tailor their strategies to diverse audiences.
To understand the importance of social media for businesses, let’s dive into some compelling data:
Facebook: With over 2.9 billion monthly active users, Facebook is the world’s largest social media platform. It offers a vast user base for businesses to reach potential customers.
Instagram: Owned by Facebook, Instagram has over 2 billion monthly active users. It’s highly visual and favoured by younger demographics.
Twitter: Twitter boasts 564 million monthly active users. Its real-time nature makes it ideal for quick, concise communication.
LinkedIn: With 900 million users worldwide, LinkedIn is the premier platform for professional networking and B2B marketing.
YouTube: As the second-largest search engine after Google, YouTube has over 2.5 billion monthly logged-in users. It’s an excellent platform for video content.
TikTok: This short-form video platform has grown exponentially since its launch, with over 1 billion monthly active users worldwide.
India is a global leader in social media usage, with a user base that’s larger than the population of many countries. As of 2023, there were around 467 million social media users in India, and it is expected to keep growing. Besides that, people aged between 16 and 64 used about 8 social media apps monthly. Such statistics underscore the significance of India as a thriving market for businesses seeking to establish a solid online presence.
How can brands make the most of such a strong user base?
1. Enhanced Brand Visibility: Social media offers businesses a global platform to reach potential customers. A compelling social media presence can significantly boost brand recognition.
2. Cost-Effective Marketing: Social media marketing is often more affordable than traditional advertising, making it an excellent choice for startups and small businesses.
3. Targeted Advertising: Most social media platforms offer robust tools for targeting specific demographics, ensuring your message reaches the right audience.
4. Customer Engagement: Businesses can engage with customers directly, addressing inquiries, concerns, and feedback promptly.
5. Content Distribution: Social media is an excellent channel for distributing content, whether it is blog posts, videos, infographics, or other materials.
6. Community Building: Social media enables businesses to build and nurture a community of loyal followers and brand advocates.
7. Data and Analytics: Comprehensive data and analytics tools help businesses understand their audience, evaluate the effectiveness of their campaigns, and make data-driven decisions.
How does one build a solid brand and community on social media?
1) Understand your target audience’s preferences, behaviours, and pain points.
2) Regular and consistent posting keeps your audience engaged.
3) Interact with your followers by responding to comments and messages while creating content that encourages engagement.
4) Offer valuable, informative, and entertaining content that aligns with your brand’s values.
5) Visual content, such as images and videos, often performs well on social media.
6) Encourage your customers to share their experiences and feedback about your products or services.
7) Collaborate with influencers who align with your brand to expand your reach.
8) Regularly analyze your social media performance and adapt your strategies based on the results.
In today’s digital age, the importance of social media for businesses cannot be overstated. It has evolved from being a platform for personal connections to a multifaceted tool for brand expansion, marketing, and customer engagement. With a growing user base and diverse platforms, businesses have an unprecedented opportunity to reach their target audience, build a solid online community, and enhance brand visibility. As social media continues to evolve, businesses that adapt and embrace its potential will be the ones that thrive in this ever-connected world.
The author of this article is The Hype Capital founder Sachin Shah.
https://datareportal.com/social-media-users
https://datareportal.com/reports/digital-2023-india
https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/
https://sproutsocial.com/insights/social-media-statistics/
eNews
How short, addictive story videos quietly colonised the Indian smartphone
A landmark Meta-Ormax study of 2,000 viewers reveals a format that is growing fast, paying slowly and consumed almost entirely in secret
CALIFORNIA, MUMBAI: India has a new entertainment habit, and it arrived without anyone really noticing. Micro dramas, those short, cliffhanger-driven episodic stories built for the smartphone screen, have quietly embedded themselves into the daily routines of millions of Indians, discovered not by design but by algorithmic accident, watched not in living rooms but in bedrooms, on commutes and in the five minutes before sleep.
That, in essence, is the finding of a sweeping new audience study released by Meta and media insights firm Ormax Media at Meta’s inaugural Marketing Summit: Micro-Drama Edition. Titled “Micro Dramas: The India Story” and based on 2,000 personal interviews and 50 depth interviews conducted between November 2025 and January 2026 across 14 states, it is the most comprehensive study of the category in India to date, and its findings are striking.
Sixty-five per cent of viewers discovered micro dramas within the last year. Of those, 89 per cent stumbled upon the format through social media feeds, primarily Instagram and Facebook, without ever searching for it. The algorithm did the heavy lifting. Discovery, as the report puts it bluntly, is algorithm-led, not intent-led.
The typical viewer journey begins with accidental exposure while scrolling, moves through a cliffhanger-driven incompletion hook that makes stopping feel unfinished, and is reinforced by algorithmic repetition until habitual consumption sets in. Only then, when a platform asks for an app download or a payment, does the viewer pause. Trust, not content quality, determines what happens next, and many simply return to the free feed rather than pay. It is a funnel with a wide mouth and a narrow neck.
The numbers on consumption tell their own story. Viewers spend a median of 3.5 hours per week watching micro dramas, spread across seven to eight sessions of roughly 30 minutes each, peaking sharply between 8pm and midnight. Daytime viewing is snackable and low-commitment, squeezed into morning commutes, work breaks and coffee pauses. Night-time is where the format truly lives: private, uninterrupted and, for many viewers, socially invisible. Ninety per cent watch alone, compared to just 43 per cent for long-form OTT content. Half the audience watches during their commute, well above the 37 per cent figure for streaming platforms, a direct reflection of the format’s low time investment advantage.
The audience itself breaks into three segments. Incidental viewers, comprising 39 per cent of the total, are passive consumers who stumble in and rarely seek content actively. Intent-building viewers, the largest group at 43 per cent, are beginning to form habits and seek out episodes but remain cautious. High-intent viewers, just 18 per cent, are the ones who download apps, tolerate ads and occasionally pay: skewing male, younger and urban.
What audiences want from the content is revealing. The top three genres are romance at 72 per cent, family drama at 64 per cent and comedy at 63 per cent, precisely the same top three as Hindi general entertainment television. The format rewards emotional familiarity over complexity. Romance in particular thrives because it demands low cognitive investment, needs no elaborate world-building and plays naturally into the private, pre-sleep viewing window where inhibitions lower and emotional intimacy feels safe.
The most-recalled shows, led by Kuku TV titles such as The Lady Boss Returns, The Billionaire Husband and Kiss My Luck, share a common narrative DNA: rich-poor conflict, hidden identities, power imbalances, melodrama and cliffhangers that make stopping feel physically uncomfortable. Predictability, the research warns, is fatal. Each episode must re-earn attention from scratch.
The terminology question is telling. Despite the industry’s embrace of the phrase “micro drama,” viewers have not adopted it. They call the content “short story videos,” “short dramas,” “reels with stories” or simply “serials.” One respondent from Chennai said bluntly that “micro sounds like a scientific word.” The category is at the stage that OTT occupied in 2019 and podcasts in the same year: widely consumed, poorly named and not yet crystallised in the public imagination.
Platform awareness remains alarmingly thin. Only three platforms, Kuku TV at 78 per cent, Story TV at 46 per cent and Quick TV at 28 per cent, have crossed the 20 per cent awareness threshold. The rest languish in single digits. This creates a trust deficit that directly throttles monetisation: viewers who cannot remember which app they used are hardly primed to enter their payment details.
Yet the appetite is clearly there. Sixty-five per cent of viewers watch only Indian content, drawn by the TV-serial familiarity of the storytelling, the comfort of Hindi as a shared language and the sight of actors they half-recognise from decades of television. South languages are rising fast: Tamil, Telugu and Kannada together account for 24 per cent of first-choice viewing. And AI-generated content, still a novelty, has landed better than expected: 47 per cent of viewers call it creative and unique, with only 6 per cent actively rejecting it.
Shweta Bajpai, director, media and entertainment (India) at Meta, called micro drama “a category that is rewriting the rules of Indian entertainment,” adding that the discovery engine being social distinguishes this wave from previous content formats. Shailesh Kapoor, founder and chief executive of Ormax Media, was characteristically measured: the format, he said, is showing “the early signs of becoming a distinct content category” and, given how closely it aligns with natural mobile behaviour, “has the potential to scale very quickly.”
The format’s fundamental mechanics are working. It enters lives quietly, through boredom and a scrolling thumb, and burrows in through incompletion and habit. The challenge now is monetisation: converting a category of highly engaged but deeply anonymous viewers into paying customers who trust the platform enough to hand over their UPI credentials. The story, as any micro-drama writer knows, is only as good as the next cliffhanger. India’s platforms had better have one ready.
