DTH
‘Scan to help’ feature now available on My DishTV app
KOLKATA: Dish TV India has introduced a new ‘scan to help’ feature for its subscribers for a more convenient television viewing experience. Executed and conceptualised by the first runner-up team of Dish-a-thon 2020 (which happens to be an in-house team- team DishTV), the ‘scan to help’ feature is available on My DishTV app, which is powered by artificial intelligence and machine learning and supports Hindi and English language for easy understanding.
With this feature, the company aims to empower all existing and new subscribers for self-help in case of any technical errors on the set-top Box. Furthermore, the new feature also helps to achieve higher C-SAT, reduction in calls to Dish TVs call centre, and an opportunity to cross-sell.
Subscribers can seamlessly initiate the self-help journey by scanning the error plate and it will automatically share an update on the account status and current subscription. In case of bad weather conditions at the broadcasting center, it will take an update of the weather conditions in the subscriber’s locality and proceed with technical troubleshooting. The app will also provide an option to raise a service ticket within the journey itself.
Dish TV India executive director and group CEO Anil Dua said new features like ‘scan to help’ are set to redefine and shape up the future of the M&E/broadcasting industry.
"In this digital era, technology-led solutions and offerings are paramount to achieving customer satisfaction and this new AI-enabled tech feature is a step in the same direction. What makes this feature extremely special is the fact that this idea was proposed by one of the top three winning teams of Dish-a-thon 2020. This was an in-house team – team DishTV – and they have taken the idea forward to its solutioning and complete execution,” he added.
DTH Operator
JC Flowers withdraws NCLT plea against Dish TV over EGM demand
Move eases pressure on DTH firm as long-running shareholder dispute cools
MUMBAI: In a breather for Dish TV India, JC Flowers Asset Reconstruction has withdrawn its petition before the National Company Law Tribunal seeking directions to convene an extraordinary general meeting.
The development was disclosed by Dish TV in a regulatory filing, confirming that the petitioner chose to withdraw the case during a hearing at the Mumbai bench of the tribunal. A detailed order from the bench is still awaited.
The petition, originally filed under Sections 98 to 100 of the Companies Act, 2013, sought to push for an extraordinary general meeting to address governance issues at the company. The case had its roots in a prolonged shareholder tussle dating back to 2021, when Yes Bank, then the largest shareholder, was at odds with the promoter group led by Subhash Chandra over board reconstitution.
JC Flowers had stepped into the picture as an assignee of Yes Bank’s stressed assets, effectively continuing the legal push initiated earlier. The withdrawal now signals a pause, if not a closure, to that chapter of dispute.
While the reasons behind the withdrawal have not been formally detailed, the move reduces immediate legal pressure on Dish TV, which has been navigating both operational and regulatory challenges in recent years.
For now, the focus shifts back to the company’s business fundamentals, even as the legal dust settles, at least temporarily, on one of its more closely watched shareholder battles.
