Broadband
Reliance Jio Infocomm extends free 4G wi-fi service in Kolkata
KOLKATA: Reliance Jio Infocomm, the company owned by Mukesh Ambani’s flagship Reliance Industries, has said that four more areas in Kolkata will turn into wi-fi enabled zones by next month.
In February, the company rolled out a free 4G wi-fi service at Park Street, enabling Kolkata as the first metro city with a 4G-enabled high-speed internet service.
South City to Lords crossing, Medical College to Barnaparichay Mall and the areas around Lady Brabourne College, National Medical College and Don Bosco School, and Rashbehari crossing to Hazra crossing, are the new public wi-fi zones where the services are likely to be stretched. Two more zones were added last month — Gariahat-Golpark and the area near Jadavpur 8B bus-stand.
Sources said that it takes a week to set up power connectivity with access points so the system and the wi-fi zones are likely to be active by the end of this month or in the first week of May.
Sources further added that the company is extending the service to four more areas because of the increasing demand for data services.
Around five lakh users have availed of the free wi-fi service since it was rolled out at Park Street on 5 February. Park Street has around 230 wi-fi routers online, allowing around 9,200 people to connect to the wi-fi network at a time.
While inaugurating wi-fi in Kolkata, West Bengal Chief Minister Mamata Banerjee had said that in around next two months, the whole city will be connected with wi-fi.
The Chief Minister further said that the company has laid down the cable connectivity covering 2,000 km, and around 250-300 km cable laying work was likely to be completed soon. “Reliance Jio Infocomm has completed more than 90 per cent of the work,” she said.
The company, which is investing around Rs 3,300 crore to roll out 4G in Bengal, plans to offer the free service as part of a sampling experiment. The official commercial launch will take place later.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
