Broadband
Rabi Shankar Mishra takes charge as Airtel ceo in Pune
PUNE: Airtel has appointed Rabi Shankar Mishra as chief executive officer, based in Pune, marking a sharp leadership shift as the telco sharpens its focus on growth, execution and market momentum.
Mishra moves into the role after leading Airtel’s Guwahati operations, where he built a reputation for tight execution and cross-functional leadership. In Pune, he will drive business strategy, operational excellence and expansion, drawing on deep expertise across sales, scale and complex, multi-market operations.
Before joining Airtel, Mishra held senior leadership roles across global consumer giants. He served as sales director at the Hershey company, vice president at Diageo, and held multiple associate vice president and associate director roles at Mondelēz International and Cadbury India Ltd, overseeing large, high-value businesses and teams across regions.
His earlier career at Pepsico India and Cavinkare laid a strong foundation in sales, customer development and route-to-market strategy across fast-moving consumer businesses.
With a rare blend of FMCG rigour and telecom scale, Mishra arrives in Pune to push Airtel harder, faster and deeper into its next phase of growth.
Broadband
ACT Fibernet elevates Aditya Singh to chief customer experience officer
Former senior vp to drive service, retention and delivery revamp
BENGALURU: ACT Fibernet has elevated Aditya Singh to chief customer experience officer, effective 1 January, 2026, as the broadband provider seeks to tighten its grip on service quality in an increasingly competitive market.
Singh, who previously served as senior vice-president – customer experience and loyalty at group level, will now join the executive committee and lead the company’s end-to-end customer transformation agenda.
The move gives him oversight of customer service, customer retention and service delivery, alongside a broader mandate to strengthen network resilience and field operations. The company said the reshuffle underlines its intent to deliver a “consistent, seamless and superior” experience to its 2.3m subscribers across more than 30 cities.
Headquartered in Bengaluru, ACT Fibernet, the consumer-facing brand of Atria Convergence Technologies Limited, is one of India’s largest wired internet service providers. It has built its pitch on high-speed connectivity and responsive customer support, at a time when fibre roll-outs and price wars are redrawing the broadband map.
In a statement, Singh said he was “deeply honoured” to take on the expanded brief and join the executive committee as the company sharpens its focus on simplifying customer touchpoints and turning subscribers into brand advocates.
The elevation signals a clear priority: in a crowded fibre market, customer experience is fast becoming the decisive battleground.
