e-commerce
Musafir.com appoints Vijay Kesavan as CEO India Operations
MUMBAI: Last year, the Indian hospitality industry welcomed one more entrant – Musafir.com – and it is all ready to face the fast–growing Indian online travel agency (OTA) market by strengthening its team.
The online portal has appointed Vijay Kesavan as the new CEO for its Indian operations. In this new role, Kesavan will be responsible for driving Musafir.com’s business strategy which is aimed at capturing the brand’s position among the top five OTAs in India.
Oh his new role, Kesavan said, “With the ever increasing demand in Travel and Tourism Industry, India offers tremendous business opportunities for a new brand like Musafir.com. Having proved its credibility in the UAE, Musafir has already made an impact in the Indian segment. I look forward to the new challenges and great experiences that the brand has to offer.”
Prior to this, Kesavan ran operations for Thomas Cook as the senior vice-president and head of online sales and distribution. He comes with extensive experience in the travel industry having worked across the sector with akbartravelsonline.com and Indigo Airlines. He has in-depth knowledge of the e-commerce industry having started his career with the Interglobe Technology Quotient.
Commenting on the announcement, Musafir.com MD Sachin Gadoya said, “We are delighted to welcome Vijay to Musafir.com, he has a wealth of experience in the travel and tourism sector, which will greatly benefit the organisation. Being a young and innovative brand, we aspire to be among the top 5 OTAs in India by 2018. To achieve this ambitious goal, we continue to add talent and expertise to the organisation. Vijay’s appointment is an example of the high calibre team we continue to build. We are positive that his rich pool of knowledge would contribute towards strengthening our base and accelerating growth in India.”
e-commerce
Amazon unveils first Trustworthy Shopping Experience Report
32,000 bad actors targeted, 15 million fake products removed in 2025.
MUMBAI: In a marketplace where trust is the real currency, Amazon is showing its receipts. Amazon has released its first-ever Trustworthy Shopping Experience Report, offering a detailed look at how it polices its vast digital shelves from counterfeit crackdowns to scam detection and review authenticity. At the heart of the report is a four-pronged strategy, proactive controls, risk anticipation, enforcement against bad actors, and consumer protection. The scale is staggering. Since 2020, Amazon’s Counterfeit Crimes Unit has pursued over 32,000 bad actors globally through litigation and criminal referrals spanning 14 countries.
The clean-up drive accelerated in 2025, with the company identifying and disposing of more than 15 million counterfeit products worldwide. Legal action also led to the takedown of over 100 websites linked to fake reviews and scams, an ongoing battle in the age of algorithmic manipulation.
Behind the scenes, artificial intelligence and machine learning are doing the heavy lifting. Amazon says it monitors billions of daily interactions across listings, reviews, and seller activity to spot trouble before it surfaces. Its predictive systems can even flag potentially infringing listings for trending products before brands raise the alarm.
Tools like Omniscan, which verifies product safety information at scale, and SENTRIX, designed to detect and eliminate phishing websites, are part of this expanding tech arsenal. Together, they aim to reduce risk while keeping the platform usable for legitimate sellers.
That balance between protection and friction is a tightrope Amazon acknowledges. Rohan Oommen, Vice President of Worldwide Customer and Partner Trust, noted that while safeguards are critical, they must not stifle genuine businesses. Features like the Account Health Dashboard are meant to give sellers clearer visibility into compliance and performance.
Consumer-facing measures are also getting sharper. From direct safety alerts to recall notifications and refund guidance, Amazon is leaning into transparency, backed by partnerships with consumer organisations to raise awareness.
The report’s release follows the expansion of Amazon’s Counterfeit Crimes Unit into India, signalling a deeper push into one of its fastest-growing markets, with closer coordination planned between brands, sellers, and law enforcement.
In short, as online shopping grows more complex, Amazon is betting that trust built through data, enforcement, and a fair bit of algorithmic vigilance will be its most valuable product yet.
