Cable TV
MCOF demands TRAI resolve pending grievances by 2 October
Mumbai: The Maharashtra Cable Operators’ Foundation (MCOF) has written to the chairman of the Telecom Regulatory Authority of India (TRAI) and minister of information and broadcasting (I&B) Anurag Thakur to resolve pending grievances of local cable operators (LCOs) before 2 October.
According to the association, the inaction of TRAI has resulted in a loss of Rs 600 crore per year for LCOs. “The LCO fraternity will take steps to protect itself no matter the consequences on the rest of the value chain,” the letter reads.
The LCOs had sought TRAI intervention in the matter of unilateral imposition of inter-connect agreement by multi-system operators. It alleged that MSOs leveraged their portals to impose prepaid terms on LCOs while offering post-paid services to subscribers, and called for redefining the shareable revenues between broadcasters and cable operators, and asked TRAI to clear ambiguity in set-top-box ownership.
“Our subscribers and we are wondering as to why TRAI has not taken any step to implement the NTO 2.0 after the SC verdict refusing interim relief to broadcasters’ pleadings,” said MCOF. “The broadcasters and MSOs continue to milk the disempowered customers through packaging tricks and also deny a level playing field for standalone broadcasters. On a conservative basis, the forced excess payment towards content that subscribers do not want is Rs 50 per month.”
Model interconnection agreement (MIA) and standard interconnection agreement (SIA) are signed between MSOs and LCOs for the retransmission of TV signals. MIA ensures that there is a mutual agreement in the terms set between LCOs and MSOs in line with the regulatory framework, to avoid disputes and ensure a level playing field. SIA provides for standard terms and conditions prescribed by regulation that may be adopted by MSOs and LCOs if they fail to mutually agree on an MIA.
During NTO 2.0 litigation, LCOs claimed that TRAI has incorrectly portrayed them as a conduit between MSOs and subscribers undermining the role they have played as last-mile owners bringing connectivity to lakhs of homes. LCOs fear that subscriber ownership may be transferred to the MSOs and will lead to broadcasters and MSOs benefitting disproportionately at the cost of LCOs.
LCOs have adopted a prepaid billing model for cable TV subscriptions to bring transparency and plug leakage of revenues. However, LCOs claim that while MSOs impose prepaid terms on the LCOs, they continue to offer post-paid services to TV subscribers by leveraging their portals. This has impacted their revenue collection.
“The payout of pay-TV channels to cable operators for retransmission of TV signals is much lower than the amount billed to the customer,” said MCOF. “This fact is visible at a glance at the P&L statement of MSOs who disclose Netted Content Costs,”, said the letter.
LCOs have asked TRAI to clear ambiguity on set-top-box ownership resulting in unilateral pricing without invoicing or service level agreement (SLA) to the subscribers.
The LCOs service 10 crore homes and employ five lakh semi-skilled personnel. The letter states that the sector is at a make-or-break point with thousands of crores invested in fibre infrastructure at risk of disuse and economical infotainment to 40 crore viewers. It said that LCOs’ long list of grievances has been brushed aside by TRAI without any justification.
Cable TV
Hathway Cable appoints Gurjeev Singh Kapoor as CEO
Leadership change comes as cable TV faces shrinking subscriber base and modest earnings pressure
MUMBAI: Hathway Cable and Datacom has tapped industry veteran Gurjeev Singh Kapoor as chief executive officer, marking a leadership pivot at a time when India’s cable television business is under mounting strain.
Kapoor will take over from Tavinderjit Singh Panesar, who is set to retire in August after a long innings with the company. Panesar, chief executive since 2023, has held multiple leadership roles at Hathway, including his latest stint beginning in 2022.
Kapoor brings more than three decades of experience in media and entertainment. He most recently led distribution at The Walt Disney Company’s Star India business, now part of JioStar. His career spans television distribution and affiliate partnerships, with stints at Sony Pictures Networks India, Discovery Communications and Zee Entertainment.
Panesar, with over three decades in the industry, has worked across strategic planning, distribution and business development in media, broadcasting and manufacturing. His past associations include ESPN Star Sports, Star India, Apollo Tyres and JK Industries.
The transition lands as the cable sector grapples with structural disruption. Traditional operators are losing ground to streaming platforms, while telecom and broadband players tighten the squeeze with bundled offerings.
An EY report estimates India’s pay-TV base could shrink by a further 30 to 40 million households by 2030, taking the total down to 71 to 81 million. The slide follows a loss of nearly 40 million homes between 2018 and 2024, a contraction that has already wiped out more than 37,000 jobs in the local cable operator ecosystem.
Hathway’s numbers reflect the strain. The company reported a consolidated net profit of Rs 93 crore for FY25, down from Rs 99 crore a year earlier. Revenue inched up to Rs 2,040 crore from Rs 1,981 crore. As of December 2025, it had about 4.7 million cable TV subscribers and roughly 1.02 million broadband users.
Kapoor steps in with a familiar brief but a shrinking playbook. In a market where viewers are cutting cords faster than companies can reinvent them, the new chief executive inherits a business fighting to stay plugged in.
