iWorld
Jio Haptik brings in Prashant Rao as SVP – customer value & experience
Mumbai: Jio Haptik Technologies, a conversational AI company and a subsidiary of Reliance Jio Platforms, has brought Prashant Rao on board as senior vice president of customer value and experience. He will serve as the leader for the pre-sales/sales engineering, professional services, and customer success groups to drive consistent, frictionless value-driven outcomes in the customer journey.
In this role, Rao will spearhead the newly formed customer value and experience business unit, a cohesive organisation responsible for end-to-end customer onboarding and experience with a singular focus on maximising success, said the statement.
Rao comes with over 20 years of technology experience and has served with several prominent organisations across B2B SaaS, AI/ML, conversational AI, speech technologies, and GRC. Prior to Haptik, he was the leader for global services and customer success at Uniphore and also at MetricStream, working in multiple leadership roles and scaling the company’s business for close to a decade.
Leveraging his sharp technical skills and extensive experience, Rao made his way up the corporate ladder and even served with tech giants like Microsoft, Intel, and ANSR Consulting during the early part of his career, said the statement.
“Haptik’s customer value and experience function has been set up with a key element of our mission to become even more customer-centric than ever. Prashant has a proven record of success in both startups and large tech companies and his arrival marks a critical moment in Haptik’s growth journey,” said Haptik co-founder and CEO Aakrit Vaish. “I am confident that under his leadership, this group will be instrumental in driving customer delight across the depth and breadth of Haptik’s product portfolio to steer us towards becoming a global leader in the conversational AI economy.”
Over the years, Rao has played the role of a trusted advisor to customers and scaled high-performance teams to drive phenomenal business outcomes of SaaS product-led businesses. Being a startup champion and advisor, he is a known leader in the startup ecosystem of India and is well-revered in the digital transformation technology industry, which has helped him earn valuable experiences during his time in the field collaborating with customers and partners globally.
Speaking on the appointment, Prashant Rao said, “What co-founders Aakrit and Swapan have created in Haptik is truly special, embracing a growth-oriented work culture at the organization supported by the fueling energy of the team. I would look forward to building on this momentum and bolstering the vision of being the global category leader in the conversational economy and AI/ML technology.”
iWorld
Epic Company launches unified Epic Studio for films and OTT
Vivek Krishnani to head films business; Samar Khan leads OTT & Television.
MUMBAI: Epic just merged its creative superheroes under one cape because when films and OTT need to fight for attention together, you don’t keep them in separate universes. The Epic Company has launched Epic Studio, a next-generation creative and production powerhouse that unites Juggernaut Productions and Movieverse Studio under a single banner. The move creates a streamlined, scalable platform for premium storytelling across theatrical films, OTT originals, television, digital-first formats and branded content.
Vivek Krishnani has been appointed chief executive officer, Epic Studio (Films), overseeing the theatrical and film business with a focus on culturally resonant narratives across Hindi, Telugu, Tamil, Gujarati and Malayalam cinema. Samar Khan continues as chief executive officer, Epic Studio (OTT & Television) and retains his role as chief content officer for Docubay and Epic On.
The Epic Company managing director Aditya Pittie said, “Epic Studio brings together our entire creative ecosystem under one unified studio vision. This is not just an integration of verticals, but the creation of a collaborative environment where writers, filmmakers, creators, and brand partners can seamlessly develop and scale stories across formats and screens.”
Vivek Krishnani added, “We are building an audience-focused mainstream film studio committed to delivering fresh, engaging, and innovative stories for both theatrical and streaming platforms.”
Samar Khan commented, “This alignment allows us to approach storytelling with a unified studio mindset. We are building IP under one creative umbrella, with scale and longevity in mind from inception.”
The unified structure eliminates silos, enabling ideas to flow fluidly from concept to screen while adapting to evolving audience behaviour. Epic Studio positions itself as a creator-led ecosystem championing purposeful, resonant storytelling with commercial strength.
In an entertainment landscape where stories now leap between screens faster than plot twists, Epic isn’t just building a studio, it’s crafting a single launchpad where every tale gets the best shot at soaring across every platform.
