iWorld
Jio extends HNY free data offer up to 31 March ’17
MUMBAI: Taking a significant lead over the incumbent telecom operators, Reliance Industries Ltd (RIL) chairman and managing director Mukesh Ambani today showed some more `datagiri’ while announcing a slew of new offers and initiatives that all had an underline themes of Digital 2017 and Happy New Year (HNY).
Ambani, while addressing RIL employees and stakeholders in a meeting, revealed that starting 4 December 2016, every new Jio user will get data, voice, video and the full bouquet of Jio applications free till 31 March, 2017. He also added that all the existing customers will get extended benefits of Jio Happy New Year offer on the existing SIMs.
Speaking about Jio’s success, India’s richest man said that it was the fastest-growing technology company in the world. He said that the e-KYC (know your customer or the customer verification process) allowed the activation of SIM within five minutes — the fastest experience for SIM activation in the world.
Ambani said that Jio successfully rolled out e-KYC across 200,000 outlets in India, which is nearly equal to ATMs in India. “We are in the process of doubling this network to 400,000 digitally enabled outlets by March of 2017,” he added.
RIL CMD also mentioned that, in the first three months, Jio has grown faster than Facebook, Whatsapp or Skype. “In 83 days, Jio added 50 million customers on its 4G LTE all-IP wireless broadband network.”
However, swelling subscriber numbers are also a burden on the infrastructure; especially when 50 million+ customers vie to take full advantage of the free Jio `Welcome Offer.”
On an average, a Jio customer, as per claims, is using 25 times more data than the average Indian broadband user. And, Jio signed up over 600,000 customers every day for the past three months. According to Ambani, a Jio customer today is consuming data “on par” with and, in many cases, “more” than sophisticated users anywhere in the world.
Still, admitting that Reliance has found out few issues with data speed on Jio network, Ambani said that about eight per cent of Jio towers experienced “congestion” due to “abnormally high data usage, which resulted in customers served by such telecom towers experienced lower data speeds.
“While 92 per cent of our base stations and customers have been experiencing consistently high data speeds, we are working to de-congest these eight per cent towers, so that impacted customers go back to experiencing true-4G speeds. On the whole, Jio is not only delivering four times more data than all other Indian telecom operators combined, but also much faster throughputs than any other mobile network in India.”
Reliance Jio, which has been at loggerheads with other telecom operators and also the telcos’ apex industry body COAI, is now playing the customer card having announced expansions and new initiatives like digital wallet/money.
Dwelling on indifferent to bad voice services on Jio network, Ambani took a pot-shot at competition: “While customers have shown unprecedented love for Jio services, we have not received the required support from existing operators. In the last three months, nearly 9000 million voice calls from Jio customers to the networks of our three largest competitors were blocked… We thank the government and regulator for enforcing the licence conditions.”
Targeting the high-end customers, who, probably, don’t have time to go to a Jio store to acquire a SIM card and want to retain their existing phone numbers, Reliance is offering SIM delivery at home and full number portability. “I am happy to inform that Jio now fully supports mobile number portability,” Ambani said, adding free home delivery and e-KYC features were being launched across India through the MyJio application to be available in the top 100 cities by 31 December 2016.
e-commerce
American Express to acquire AI startup Hyper to boost automation
Deal targets expense management as AI reshapes corporate spending tools.
MUMBAI: From receipts to robots, the expense sheet is getting a brain upgrade as American Express moves to bring artificial intelligence into the heart of corporate spending. The company has announced plans to acquire Hyper, a relatively young but fast-rising startup founded in 2022 that builds AI-powered agents capable of organising expenses, generating reports, verifying compliance with budgets and policies, and nudging users with timely reminders. The deal, expected to close in the second quarter of 2026, underscores a growing shift among financial institutions to automate traditionally manual, time-heavy workflows.
Hyper counts Sam Altman among its backers, adding a layer of Silicon Valley credibility to the acquisition. While financial details remain undisclosed, the strategic intent is clear: deepen automation capabilities and sharpen American Express’s position in the competitive corporate spending ecosystem.
The two companies are not strangers. They previously collaborated in 2024 on a co-branded credit card product, suggesting that the acquisition is less a cold buy and more an extension of an existing relationship. With this move, American Express is effectively bringing that capability in-house, aiming to embed AI directly into its commercial services stack.
Chief executive Stephen Squeri had already signalled the direction of travel in a recent shareholder letter, describing AI as a “structural shift” in how businesses operate. The Hyper acquisition appears to be a direct response to that shift, particularly in expense management, where processes such as approvals, compliance checks and reporting remain ripe for automation.
Alongside the acquisition, the company is also expanding its product suite. A recently launched business credit card offers cashback and benefits at an annual fee of $295, with another card expected later this year moves that complement its broader push into commercial services.
Taken together, the strategy points to a future where managing expenses may require fewer spreadsheets and more algorithms. For American Express, the bet is simple, if businesses are rethinking how work gets done, the tools that power that work need to evolve just as quickly.
