iWorld
HTMT bags new call center order for 100 CSRs
MUMBAI: Hinduja TMT, the IT enabled services company, has increased operations on behalf of its US telecom client Nortel 81C Switch by an additional 100 CSRs (customer service representatives).
According to an official release, HTMT has already commenced operations for the 100 CSRs and is the process of training 130 more CSRs.
Hinduja TMT initiated services with Nortel 81C Switch, which has a capacity to handle 720 seats. It also employs server-based technology, with a capacity to handle 200 seats. The company thus has the capacity to provide over 900 seats in its call center on both server and switch-based technologies and has implemented connectivity from Bangalore to the US via a trans Pacific route, says the release.
It claims to be the only call center in India to offer diverse connectivity to its customers via two independent fibre routes – one trans Atlantic through Europe and the other trans Pacific through far east Asia. From handling only marketing calls, the company has diversified its product portfolio to value added services in the call center including service, billing and call managing, all of which are inbound in nature.
iWorld
Master app launches exclusive cricket series for IPL
Eloelo platform teams with Tanay Tiwari for Cricket Stories and 200 plus match analysis in IPL
MUMBAI: Master has just bowled a perfect yorker at cricket fans this IPL turning match days into bite-sized masterclasses of inspiration. Eloelo Group’s popular microlearning and infotainment app has expanded its content slate with exclusive cricket programming. It has teamed up with leading content creator and sports presenter Tanay Tiwari to launch the special series “Cricket Stories With Tanay”, alongside a dedicated cricket section featuring over 200 content pieces on daily match analysis, news and updates produced by a team of sports experts and creators.
The new series offers a deep dive into previously unheard inspirational tales from the world of cricket from the history and personal journeys of iconic players to remarkable stories of courage and motivation. The opening episode explores untold stories from Sachin Tendulkar’s life and his role as mentor to many young cricketers. The second episode spotlights Yuvraj Singh’s mentoring influence on stars such as Rishabh Pant, Abhishek Sharma and Shubman Gill.
Master already hosts more than 2,000 courses on subjects ranging from banking and finance to devotion and Indian history, making it one of the top 10 most downloaded apps in India on Google’s Android Play Store. The fresh cricket focus is designed to engage its fast-growing audience of curious learners during the high-energy IPL season.
In the coming months, Master will expand into newer languages and introduce additional courses and features, enabling Bharat users to learn on-the-go in their own language and at their own pace.
From Tendulkar’s masterclass moments to Yuvraj’s legacy of guidance, the app is transforming cricket into quick, compelling wisdom. With boundaries being hit on the field and stories being served on screen, Master is proving that the best way to enjoy the IPL is with a side of real-life inspiration, all in the palm of your hand.
