iWorld
How to create effective social influence?
MUMBAI: Today, a social media user’s newsfeed comprises brands, influencers & publishers, all battling to create what marketers hope are ‘like-worthy’ pieces of content. And, to stand out, several brands have recently taken the influencer-marketing route, but Dentsu Webchutney is of the opinion that even this is slowly hitting a saturation point.
Influencer marketing itself is riddled with disorganized logistics, confusing operations, lack of clarity about success metrics amongst other issues. Webchutney Influence aims to solve these problems for both brands and content creators.
“Over the last year or so, we’ve noticed a pattern of brands across categories working with an extremely limited circle of content-creators: mostly the top tier publishers and creators. Unless these circles expand, the nature of content created, will not either. Webchutney Influence has been making inroads into doing just that… by working with Instagram creators who are known more for the quality of their work, with a smaller but focused loyal fan base, and other smaller publishers on Facebook to co-create and distribute content effectively. And we aim to economize this model to scale”, says Dentsu Webchutney creative director PG Aditya.
“We realized that while brands had warmed up to collaborating with these ‘micro-influencers’ in spirit, it was usually way more convenient for them to partner with larger names, unfortunately at the content’s expense. Which is why the team at Webchutney Influence also works as a quasi-talent management hub. It is important for influencers to not feel that their content quality was being compromised, while you, the brand can reap the benefits of a user’s undivided attention,” says Dentsu Webchutney CEO Sidharth Rao.
But how does a brand ensure that the influencers and publishers recommended is the right fit for them? Dentsu Webchutney senior vice president Gautam Reghunath clarifies: “Webchutney Influence has spent quality time handpicking publishers & content creators who command a high resonance with their audiences, and mapping their audience demographics to that of our brands before we actually recommend a collaboration. Plus, we’re a creative agency at heart. Understanding a ‘brand fit’ is something built into the team’s DNA.”
Reghunath also touches upon the changing culture of the agency itself. “It is the new normal at Dentsu Webchutney to see a social influencer and our own creative & influence teams brainstorming on how the next series of brand creatives should be. To be honest, we’re just keeping up with the way social media is evolving – right from tweaking the way we brief our creative partners to re-imagining who these creative partners are. Webchutney Influence is as much about reach as it is about creativity,” he adds.
Webchutney Influence has already executed campaigns with brands such as Flipkart, Mach City, Quikr, Canon India, Rentomojo and Reliance AJIO across Instagram, Facebook and Twitter.
e-commerce
American Express to acquire AI startup Hyper to boost automation
Deal targets expense management as AI reshapes corporate spending tools.
MUMBAI: From receipts to robots, the expense sheet is getting a brain upgrade as American Express moves to bring artificial intelligence into the heart of corporate spending. The company has announced plans to acquire Hyper, a relatively young but fast-rising startup founded in 2022 that builds AI-powered agents capable of organising expenses, generating reports, verifying compliance with budgets and policies, and nudging users with timely reminders. The deal, expected to close in the second quarter of 2026, underscores a growing shift among financial institutions to automate traditionally manual, time-heavy workflows.
Hyper counts Sam Altman among its backers, adding a layer of Silicon Valley credibility to the acquisition. While financial details remain undisclosed, the strategic intent is clear: deepen automation capabilities and sharpen American Express’s position in the competitive corporate spending ecosystem.
The two companies are not strangers. They previously collaborated in 2024 on a co-branded credit card product, suggesting that the acquisition is less a cold buy and more an extension of an existing relationship. With this move, American Express is effectively bringing that capability in-house, aiming to embed AI directly into its commercial services stack.
Chief executive Stephen Squeri had already signalled the direction of travel in a recent shareholder letter, describing AI as a “structural shift” in how businesses operate. The Hyper acquisition appears to be a direct response to that shift, particularly in expense management, where processes such as approvals, compliance checks and reporting remain ripe for automation.
Alongside the acquisition, the company is also expanding its product suite. A recently launched business credit card offers cashback and benefits at an annual fee of $295, with another card expected later this year moves that complement its broader push into commercial services.
Taken together, the strategy points to a future where managing expenses may require fewer spreadsheets and more algorithms. For American Express, the bet is simple, if businesses are rethinking how work gets done, the tools that power that work need to evolve just as quickly.
