iWorld
How Netflix is scripting India story?
KOLKATA: This is an age of binge-watchers and Netflix is yet the undisputed king of the new era. Taking off with House of Cards to luring the audience to their screens with La Casa De Papel (Money Heist), the streaming giant has re-written the script of media and entertainment industry across the world. Once a US unicorn, it is now changing the reality of the industry across the world now. India indeed remains at the heart of its international expansion.
As Netflix co-CEO and chief content officer Ted Sarandos says, “It's hard to say, how it (Indian market) could be more important. We have said from the beginning that India is a critical market in the world for us.” In a candid conversation with Film Companion editor Anupama Chopra at ET Global Business Summit Unwired 3.0, Sarandos shares insights on how Indian content is travelling outside the world, Indians are adopting global content and how the streaming giant itself is building up its understanding of the market gradually.
Sarandos highlights that the Indian market is important not only for Netflix but for the global M&E industry. While it has been always adored for great storytelling and great cinema, the appetite for great TV content is also increasing. He says that they are very heavily invested in bringing out original stories from India. “But more importantly, we are not just growing it for India. We will grow these stories to be for the global platform so that people around the world are enjoying these stories,” he adds.
According to him, the Indian stories are travelling everywhere. Netflix’s first marquee content in India, Sacred Games played in every major market throughout Europe and Latin America. Mighty Little Bheem is now the most-watched non-English animated series in the US. On the other side, the reciprocal is true too as Indian subscribers are watching content from Spain, Korea, Japan at large scale. While the Indian stories are travelling globally, Sarandos mentions that the platform is mindful of local sensitivities.
“It’s a very dynamic place. One of the things that I miss most since these travel restrictions of Covid2019 have been implemented is my opportunities to come to India. It's one of the most fascinating fast-moving dynamic places in the world. The energy on the ground is just you can feel it in your bones when you walk down the street,” Sarandos expresses his love for the market.
The man who decides what the world will watch is fascinated with the consumption pattern of the Indian audiences. He is surprised by the way the Indian audience has embraced Roma and the overall diversity, breadth of programming. In the last year, more than 80 per cent of Indian subscribers have seen a film every week on Netflix.
However, the streaming giant’s original movie slate in India is not qualitatively consistent compared to the global market. Sarandos thinks the inconsistency is due to the trial and error method as it has not been very long since when the platform has started building its Indian content library. He reassures that there will be constant improvement. “We're becoming much more ingrained in the creative culture of India,” he states.
Streaming has been one of the very few businesses across the world which has not been crushed by Covid2019. More and more people have resorted to good stories. While the streaming services have been able to entertain the audience with fresh stories yet, the long pause in the shooting has been one of the main concerns of those platforms. Netflix is not an exception.
Sarandos acknowledges that getting back to production safely tops the priority list to resist any interruption in the story. While it has been particularly challenging in India, it is also seeing very encouraging signs with more than 10 originals scheduled to be back for production in November.
iWorld
WhatsApp emerges as key commerce channel in India: Meta report
Whitepaper shows 77 per cent of purchases influenced by social media and shoppers spend 2.5 times more across channels
MUMBAI: If shopping once meant a stroll down the high street, today it begins with a scroll on a smartphone. India’s retail journey is being rewritten in real time, as consumers glide between Instagram Reels, WhatsApp chats and physical stores with barely a pause for thought. A new whitepaper by Meta in collaboration with the Retailers Association of India argues that this shift is not cosmetic but structural, powered by artificial intelligence, short form video, creators and conversational commerce.
The numbers underline the scale of the change.
Social media now influences 77 per cent of retail purchase decisions in India, with Meta’s platforms accounting for 96 per cent of social driven discovery. Discovery itself is increasingly passive and visual rather than deliberate and search led. As much as 97 per cent of consumers watch short form video daily, and 60 per cent of time spent on Facebook and Instagram is devoted to video content.
In other words, the shop window has moved to the feed.
The report highlights the growing dominance of the omnichannel shopper, a consumer who researches and buys fluidly across online and offline environments. More than 50 per cent of retail consumers research products online before purchasing in store. Equally, over 50 per cent browse in store before completing their purchase online.
This blended behaviour is lucrative. Shoppers who buy across channels spend 2.5 times more than single channel shoppers. When customers engage across multiple touchpoints, spending rises by as much as 73 per cent. For retailers, unified commerce is no longer a strategy slide. It is a revenue imperative.
Meta India director of E commerce and retail Meghna Apparao, urged brands to focus on three pillars: Reels and creators for authentic storytelling, omnichannel performance marketing to connect platforms, and WhatsApp as a personalised commerce channel. Hitesh Bhatt of RAI noted that the challenge is no longer adopting digital tools but integrating them to deliver measurable outcomes.
Artificial intelligence sits at the heart of this integration. Indian retailers using Meta’s omnichannel optimisation have recorded more than fourfold improvements in omnichannel return on ad spend. Businesses that integrated in store sales data through Meta’s Conversions API have reported Roas uplift ranging from 2 times to 5 times or more, alongside incremental sales growth of up to 9 times depending on category and market.
Integrated data strategies have also delivered revenue growth of up to 15 per cent, suggesting that when digital signals are tied to offline outcomes, marketing efficiency sharpens considerably.
Retailers are already putting this into practice. Reliance Digital has leaned into a Reels first strategy, working with regional creators to drive engagement and measurable business impact. Croma says Meta’s AI powered tools have enabled it to integrate offline data and activate performance marketing across touchpoints, strengthening both footfall and revenue across online and physical stores.
Trust is increasingly creator led. The report finds that 71 per cent of consumers make a purchase within a couple of days of seeing creator content on Meta’s technologies. Campaigns that leverage reels and creators have delivered 71 per cent higher brand intent lift and 19 per cent lower acquisition costs.
Micro and nano creators, in particular, are accelerating purchase decisions by embedding products into relatable, local narratives. Influence is no longer confined to celebrity endorsements. It is distributed, conversational and continuous.
If Instagram and Facebook drive discovery, WhatsApp is emerging as the conversion engine. According to the report, 72 per cent of product discovery now happens on WhatsApp. Retailers using business messaging and click to WhatsApp campaigns are seeing a 61 per cent average improvement in return on ad spend, a 62 per cent increase in leads and 22 per cent higher order values.
The implication is clear. Commerce is shifting from clicks to conversations. Discovery, purchase and post purchase support increasingly unfold within a single chat thread.
The whitepaper argues that omnichannel maturity will define competitiveness in Indian retail. Consumers no longer toggle between online and offline modes. They operate across both simultaneously, often within the same buying journey.
For brands, the task is no longer about being present on digital platforms. It is about stitching together discovery, data, conversation and store experience into a unified loop that can be measured in footfall, revenue and repeat purchase.
As India’s shoppers continue to scroll before they stroll, the retailers who align AI, creators and messaging into one seamless experience may find that the path to growth is less about adding new channels and more about connecting the ones they already have.
