e-commerce
Amazon eyes another 100 mn users in India
MUMBAI: E-commerce has not even scratched the surface of its growth potential in the country – this according to Amazon India head Amit Agarwal. The giant will not shy away from another round of aggressive investments in this market.
As per the reports, Agarwal said that the company is looking to add another 100 million users to its platform in India. He added that the company would transform the landscape of domestic e-commerce and take its prime subscription base in the country to 100 million. Earlier this year, the company said it has more than 100 million Prime users globally. Prime drives a significant part of its overall sales in India.
Repeating the words used by CEO Jeff Bezos, on the occasion of the US company’s fifth anniversary in India, Agarwal said that Amazon is not even in ‘Day1’ of e-commerce in India.
As per the reports, Bezos had committed $5 billion investment for India since Amazon’s entry and much of this has already been invested. The current numbers for Prime and the overall user base in India were not disclosed by Agarwal. He also didn’t reveal about the size of possible future investments. As per Kantar IMRB’s study of 32,000 online shoppers, 50 per cent of online shoppers chose to shop on Amazon India during the festive season sale this year. Moreover, Flipkart had claimed leadership over Amazon during the sale.
e-commerce
Amazon unveils first Trustworthy Shopping Experience Report
32,000 bad actors targeted, 15 million fake products removed in 2025.
MUMBAI: In a marketplace where trust is the real currency, Amazon is showing its receipts. Amazon has released its first-ever Trustworthy Shopping Experience Report, offering a detailed look at how it polices its vast digital shelves from counterfeit crackdowns to scam detection and review authenticity. At the heart of the report is a four-pronged strategy, proactive controls, risk anticipation, enforcement against bad actors, and consumer protection. The scale is staggering. Since 2020, Amazon’s Counterfeit Crimes Unit has pursued over 32,000 bad actors globally through litigation and criminal referrals spanning 14 countries.
The clean-up drive accelerated in 2025, with the company identifying and disposing of more than 15 million counterfeit products worldwide. Legal action also led to the takedown of over 100 websites linked to fake reviews and scams, an ongoing battle in the age of algorithmic manipulation.
Behind the scenes, artificial intelligence and machine learning are doing the heavy lifting. Amazon says it monitors billions of daily interactions across listings, reviews, and seller activity to spot trouble before it surfaces. Its predictive systems can even flag potentially infringing listings for trending products before brands raise the alarm.
Tools like Omniscan, which verifies product safety information at scale, and SENTRIX, designed to detect and eliminate phishing websites, are part of this expanding tech arsenal. Together, they aim to reduce risk while keeping the platform usable for legitimate sellers.
That balance between protection and friction is a tightrope Amazon acknowledges. Rohan Oommen, Vice President of Worldwide Customer and Partner Trust, noted that while safeguards are critical, they must not stifle genuine businesses. Features like the Account Health Dashboard are meant to give sellers clearer visibility into compliance and performance.
Consumer-facing measures are also getting sharper. From direct safety alerts to recall notifications and refund guidance, Amazon is leaning into transparency, backed by partnerships with consumer organisations to raise awareness.
The report’s release follows the expansion of Amazon’s Counterfeit Crimes Unit into India, signalling a deeper push into one of its fastest-growing markets, with closer coordination planned between brands, sellers, and law enforcement.
In short, as online shopping grows more complex, Amazon is betting that trust built through data, enforcement, and a fair bit of algorithmic vigilance will be its most valuable product yet.
