MAM
The evolution of PR in a social media era
Mumbai: In today’s fast-paced world, where authenticity reigns supreme, organisations are discovering the transformative potential of purpose-driven communication. From fostering trust within communities to driving societal change, the integration of core values into communication strategies is no longer just a trend—it’s a necessity. But how do we ensure that these messages resonate authentically with diverse audiences, both internally and externally? And what role does PR play in managing online reputation amidst the ever-evolving landscape of social media?
To gain more indiantelevision caught up with DVP – corporate communications Deepika Singh purpose-driven communication, exploring its impact, measuring success, and uncovering the skills needed for the next generation of communicators to excel in this dynamic landscape. Get ready to harness the power of purpose and revolutionize the way we connect and engage with the world around us!
Edited Excerpt
On integrating organizational values into your communication strategy within the company and the communities it serves
Integrating organizational values into communication strategy involves understanding core values, setting clear goals, crafting messaging aligned with these values, training employees, adopting a client-centric approach, prioritizing transparency, and accountability, engaging with communities, fostering partnerships, monitoring outcomes, and staying adaptable. While drawing this path is easy, executing it requires a whole lot of collaboration and seamlessness between several departments and employees along with a single goal.
By consistently embodying these values and effectively communicating them through tailored messages and engagement efforts, we can build trust, enhance reputation, and drive positive social impact within the communities they serve.
On ensuring that purpose-driven messaging resonates authentically with diverse audiences, both internally and externally, given your extensive background in PR and reputation management
To ensure that purpose-driven messaging resonates authentically with diverse audiences in any organization, a strategic approach is essential. I start by understanding the unique needs and perspectives of each audience segment, including clients, employees, investors, and community stakeholders. Then I get into defining a clear and meaningful purpose that goes beyond financial goals, aligning with the values and aspirations of diverse groups. A message house with proof points for external as well as internal audiences becomes extremely essential. Internally, I engage employees by articulating the purpose and its relevance to their roles, fostering a culture where they feel connected to the organization’s mission. Providing training to enhance cultural awareness among employees and tailoring communication channels to effectively reach different audiences with authentic, respectful messaging comes next. Training spokespeople to address media is important along with repeatedly using the messaging in all documents prepared for external communications.
On the ideal way to map the impact of purpose-driven communication on your target audience and the broader community
Mapping the impact of purpose-driven communication on our target audience and the broader community is a strategic process that begins with defining clear objectives for our communication efforts. We aim to achieve specific outcomes such as increased awareness, behaviour change, or enhanced community engagement through our purpose-driven messaging.
To measure impact, we use a combination of quantitative and qualitative metrics. We track metrics like website traffic, social media engagement, and sentiment analysis, and conduct stakeholder interviews to gather insights into how our messages resonate.
Before implementing our purpose-driven strategies, we conduct baseline assessments to understand the current perceptions and behaviours within our audience. This helps us establish a benchmark for evaluating the effectiveness of our communication efforts over time.
As we implement purpose-driven campaigns, we utilize various tracking mechanisms including surveys, focus groups, and analytics tools to gather ongoing data on audience response and understanding. We segment our audience based on demographics and psychographics to analyze impact across different groups and tailor our messaging accordingly to maximize effectiveness.
Additionally, we engage in open dialogue with stakeholders to gather qualitative insights and refine our messaging based on their feedback.
On the role of PR evolving in managing a company’s online reputation and addressing public concerns, with the rise of social media
With the advent of social media, the role of PR in managing a company’s online reputation and addressing public concerns has fundamentally shifted towards a customer-centric approach. Rather than leading with the product, PR professionals prioritize putting the customer first in all communication strategies. This means crafting social media content with a human voice that resonates with consumer needs and interests, ensuring that every interaction online is valuable and meaningful to the audience.
In this digital landscape, the focus is not only on Return on Investment (ROI) but equally on Return on Engagement (ROE). Social media content is designed to be useful, informative, and relatable, catering directly to consumer preferences and providing tangible value in every interaction. PR teams strive to be present, useful, and quick in engaging with customers online, leveraging micro-moments to connect authentically and address concerns promptly.
The evolution of PR in the age of social media underscores the importance of being there for customers, offering useful content that enriches their experience, and responding swiftly to their needs. This approach allows companies to build genuine relationships, enhance brand reputation, and drive meaningful engagement in the digital space, ultimately translating into both tangible and intangible returns on engagement.
On purpose-driven communication directly contributing to societal impact or positive change within the communities it operates in
Purpose-driven communication has catalyzed societal impact by aligning with the values of Gen Z, leading to greater social awareness, consumer-driven demands for corporate accountability, enhanced community engagement, and the amplification of social justice movements. As brands continue to embrace and authentically communicate their purpose, the positive changes within communities are likely to grow, driven by the socially conscious and active Gen Z population.
Companies that have taken a stand on issues such as racial equality and LGBTQ+ rights have seen positive responses from Gen Z. For instance, Nike’s endorsement of Colin Kaepernick’s activism led to both increased support from younger consumers and greater public discourse on racial justice issues.
On the next generation of communication professionals embracing purpose-driven approaches, and skills or mindset shifting necessary for them to excel in this aspect
The next generation of communication professionals is poised to embrace purpose-driven approaches, reflecting their deep commitment to DEI. Corporate accountability is very important and the future generation needs to emphasize transparency and accountability to meet the increasing demands of socially conscious audiences. They need to be genuine in their messaging, ensuring transparency about the organization’s goals and progress while crafting culturally aware and empathetic messages. Proficiency in leveraging digital tools and social media platforms, along with strong storytelling skills, will enable them to create compelling narratives that resonate with diverse audiences and measure the impact effectively.
Additionally, collaboration across various departments, a commitment to continuous learning and adaptability are crucial. Upholding ethical standards in all communications will further reinforce the organization’s commitment to positive societal impact, driving meaningful connections and fostering trust within communities. Future communicators should develop a deep understanding of cultural nuances and empathy for social issues and the values of their audience. They should be flexible and responsive to evolving social trends and consumer expectations.
Brands
Devyani International names Sandeep Anand, Robinder Singh in key roles
Pizza Hut and Costa Coffee businesses see leadership refresh from April
MUMBAI: Devyani International has strengthened its senior leadership bench with a fresh set of appointments across its key brands, Pizza Hut and Costa Coffee, signalling a sharper focus on growth and brand momentum.
The company has appointed Sandeep Anand as chief marketing officer and business head for Pizza Hut. His appointment, approved by the board via a circular resolution on April 3, follows a recommendation by the Nomination and Remuneration Committee, as reported by CNBC-TV18. Anand will officially step into the role on April 6, 2026.
He takes over from Vijay Gogate, who currently serves as chief executive officer for Pizza Hut within the company’s operations. The move marks a strategic transition as the brand looks to sharpen its marketing and business playbook in a competitive quick service restaurant market.
Anand brings over two decades of experience across the food and FMCG sectors, with a strong track record in brand building and innovation. His career spans roles at major consumer-facing companies including Domino’s, Zydus Wellness, Zomato, GSK Consumer Healthcare, Reckitt and Ranbaxy, giving him a well-rounded perspective on both scale and agility.
Alongside this, Robinder Singh has been appointed business head for Costa Coffee and the company’s airport operations. He too will assume his new role on April 6, bringing more than 18 years of experience in operations, business expansion and customer experience transformation.
The twin appointments come at a time when Devyani International is doubling down on leadership depth to steer its portfolio through evolving consumer preferences and heightened competition. With fresh faces at the helm of two key verticals, the company appears set to brew up its next phase of growth with renewed energy.
