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Symon Hammacott joins VMLY&R as chief experience officer, Asia
Mumbai: Global brand experience agency VMLY&R on Tuesday announced the appointment of Symon Hammacott as chief experience officer, Asia. Based at VMLY&R’s Asia principal office in Singapore, Hammacott will be responsible for driving the customer experience (CX) practice for the agency network in Asia, leading the region’s customer experience and technology leadership teams in the development and implementation of business strategy to support current and new business in line with regional and global targets.
In this role, Hammacott will be tasked with identifying and investing in new technologies and partnerships to reinforce and develop VMLY&R’s CX portfolio. He will also actively participate in Team WPP pitches and proposals as well as global new business proposals, whilst championing CX; driving culture initiatives and talent development across VMLY&R’s principal offices around the world. In his new role, Hammacott will work closely and report to VMLY&R Asia co-CEO Tripti Lochan and global chief experience officer Jeff Geheb, said the agency in a statement.
“Symon brings a wealth of experience and a fresh perspective to VMLY&R. He has a clear vision of how he wants to steer the practice in conjunction with our brand experience (BX) and commerce offerings, and his passions for sustainability and ethical design fit perfectly into our ethos of brands with purpose,” said Tripti Lochan.
Hammacott’s role will help to support VMLY&R’s go-to-market strategy to provide its clients with the most relevant and contemporary agency offering in the market today, merging creativity, technology, and culture to create connected brands that impact the world, said the agency in a statement.
Prior to joining VMLY&R, Hammacott was regional head of experience at Publicis Sapient, a role he held for six years. Before this, he was a consultant in experience strategy & experience design for global creative agency Isobar for more than 10 years.
Originally from the United Kingdom, Hammacott has spent more than two decades leading experience and technology companies, teams and enterprise-level programs for clients in Asia and across the world. A strong believer in transforming businesses through design-led change, throughout his career Hammacott has been instrumental in building world-class teams and developing market-leading products and services for companies across most industry verticals – delivering world-class experiences, mixed with a deep understanding and appreciation of local market nuances.
“Customer experience is not only the future, it’s also the ‘now’, and VMLY&R has already made extensive strides in bringing best-in-class customer experiences to their clients,” stated Hammacotton on his new assingment. “I am energised by the prospect of guiding our immensely talented teams across experience design, technology, product and data in helping clients to firstly gain market-leading positions with their CX and then stay ahead through better operationalising those experiences. In this way we can create meaningful, transformative products, services and capabilities that provide genuine value to both the consumer and our clients every day, and into the future.”
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Lessons from global media markets on building enduring content franchises
Rose Audio Visuals COO and CFO Mitesh Patel.
MUMBAI: The global media landscape has undergone a fundamental shift. Success today is no longer defined by a single hit show. It is defined by the ability to build intellectual property (IP) that travels, evolves, and compounds over time.
At Rose Audio Visuals, this shift is central to how we think about content pitching and creation. We are no longer in the business of just making shows. We are in the business of building IP ecosystems.
From Hits to Franchises
Globally, the most successful content is designed to extend beyond its first outing. It travels across: Seasons, Platforms (TV → OTT → Digital), Formats (series → spin-offs) Shows like Stranger Things and Money Heist are not just successful series they are multi-layered franchises with global recall, fan engagement, and long-term monetisation. The key learning is simple: If content cannot scale beyond one season or one platform, it remains a project not a franchise.
Local Stories, Global Impact
One of the most powerful global trends is the rise of culturally rooted storytelling. Platforms today reward local authenticity combined with universal emotion. Stories that are deeply regional are no longer limited by geography they are amplified by it. Consider the global impact of Squid Game or India’s own Sacred Games. The takeaway is clear: The more authentic the story, the greater its potential to travel if the emotion resonates universally.
Monetisation Begins After the First Window
A critical global learning is that the true value of content is not realised at launch, it is realised over time.
Strong franchises unlock multiple revenue streams: Licensing, International remakes, Brand integrations, Digital extensions , Events and immersive experiences
Global players like The Walt Disney Company have mastered this approach, turning content into long-term ecosystems that extend far beyond the screen.
The first window is just the beginning. The real value lies in what follows.
At Rose Audio Visuals, we increasingly evaluate projects not just on commissioning value, but on their long-term franchise potential.
The Rise of Creator-Led Franchises
An important global shift is the emergence of creator-led IP ecosystems.
Creators today are not just content producers they are building full-scale franchises across platforms, formats, and businesses.
A powerful example is MrBeast. What started as YouTube videos has evolved into: Multiple content formats, Global audience scale , Brand extensions and businesses, High-impact experiential content This is a fundamentally different model digital-first, audience-owned, and infinitely scalable.
This model is still in its early stages in Indian but it represents a massive opportunity.
The next wave of Indian content franchises may not come from traditional studios alone but from creators who think like media companies.
Balancing Data with Creative Instinct
Streaming platforms today are deeply data-driven. Data helps Identify emerging genres, Predict audience behaviour , Inform commissioning decisions However, global experience shows that data alone does not create hits. Data informs scale, but storytelling creates impact.
Talent is the Foundation of Franchises
Enduring franchises are rarely accidental they are built through long-term creative partnerships. Globally, there is a clear focus on nurturing Actors, Writter, Show runner and director. Franchises are not built on scripts alone they are built on creators. This is an area where we continue to invest deeply building long-term relationships with talent rather than project-based collaborations.
Multi-Platform Thinking from Day One
Content consumption today is inherently multi-platform. A successful show must be designed not just for its primary platform, but for: Short-form extensions, Social media amplification, Digital-first engagement. Every show today needs a second life beyond its original format.
India: A Market at an Inflection Point
India today stands at a unique moment in its content journey.
We are seeing significant opportunity in Regional markets (Telugu, Tamil, Marathi and others) Emerging formats such as micro-dramas, Scalable, franchise-driven fiction IP
India does not lack stories. What we have historically lacked is structured franchise thinking something that is now beginning to evolve.
The Way Forward
The biggest lesson from global markets is this: The future belongs to companies that do not chase hits, but systematically build franchises. Because while hits may deliver immediate success, franchises create long-term value, recall, and compounding growth.
At Rose Audio Visuals, this belief shapes how we develop, greenlight, and scale content across platforms.
For content companies today, the question is no longer “Will this show work?” It is: “Can this become a franchise?”
A Personal Note
Having worked across content, business, and strategy, one thing has become increasingly clear to me, the most valuable companies in our industry will not be those that create the most content, but those that create content that endures.
Building a franchise requires patience, conviction, and a long-term lens something that the industry is only now beginning to fully embrace.As we continue this journey at Rose Audio Visuals, our focus remains simple: to move from volume-driven creation to value-driven storytelling. Because in the end, stories may start conversations but franchises build legacies.
