MAM
Rezo.ai introduces ‘Converse’ – Conversational AI for enriched customer experience this festive season
New Delhi: Rezo.ai – A Conversational AI platform is disrupting the customer service segment in India with its cutting-edge solution, CONVERSE, for richer customer experience this festive season. With the ability to understand the customer mood, predict interest levels, jargons, and lingos, CONVERSE provides appropriate and personalized responses to customer queries.
During festive season, there is a sudden in sales across industries like Travel, Ecommerce, Insurance, etc. Increased sales also mean that sellers need to ramp up their customer support teams to be able to handle customer queries regarding the change in order, delivery timing, complaints, replacement, refunds, feedback and much more. The customer expectation remains intact and they look to have real-time personalised responses to their queries along with frictionless, on-demand and data-driven experience to help them take better decisions. Rezo.AI is helping brands provide enriched customer experience with its solution CONVERSE that delivers intelligent communication with a human-like context.
Rezo.ai’s team has worked dedicated for 2 years to build their proprietary algorithms primarily using Natural Language Processing and Machine Learning. Its solutions help understand human conversations, interpret them and respond by automating workflows. Their technology is language agnostic and providing real-time assistance to customers through different mediums like WhatsApp, Email, Live Chat and Social Media.
Commenting on the same, Rashi Gupta (Ph.D.), Co-founder & Chief Data Scientist at Rezo.ai says, “Brands are expecting bumper sale during festive period and are required to add agility, nimbleness, efficiency, and effectiveness to their customer services. The festive season provides great opportunity for us to deploy our Conversational AI technology that allows businesses to accommodate the surge in traffic without ramping up the teams or getting stressed about the response time, making it a profitable affair for businesses on one hand, and enriching experience for customers on the other. We have enabled both pre-sales, as well as post-sales customer, queries over WhatsApp and Email for multiple enterprises, by handling up to 90% of conversational traffic end-to-end with personalized responses.”
Rezo.ai is the first company to introduce Conversational bots over Whatsapp. Leveraging the benefits of CONVERSE, Rezo.ai powers next-gen customer support for brands like Aurelia, W, Delhivery, Car Dekho, etc to help them build personalized relationships with their customers without much assistance.
Brands
Jubilant FoodWorks faces Rs 47.5 crore GST demand, plans appeal
Tax authorities flag alleged misclassification of restaurant services
MUMBAI:Â Jubilant FoodWorks Limited has landed in a tax tussle after receiving a GST demand of Rs 47.5 crore from the office of the additional commissioner of CGST and central excise in Thane, Maharashtra.
The order, issued under the provisions of the Central Goods and Services Tax Act, 2017, relates to an alleged incorrect classification of certain services under the category of restaurant services. According to the tax authorities, this classification resulted in a short payment of goods and services tax for the period between the financial years 2019-20 and 2021-22.
The demand includes Rs 47.5 crore in GST along with an equal amount as penalty, in addition to applicable interest. The order was received by the company on March 13, 2026.
In a regulatory filing to the BSE Limited and the National Stock Exchange of India Limited, the company said it disagrees with the order and believes its arguments were not adequately considered.
The company is preparing to challenge the decision and plans to file an appeal. It added that once the redressal process is complete, the demand is likely to be dropped.
Despite the sizeable figure attached to the notice, the company said it does not expect any material impact on its financials, operations or other activities.
The disclosure was signed by Suman Hegde, EVP and chief financial officer, who confirmed that the company received the order at 19:06 IST on March 13 and has already initiated steps to contest it.
The development places the quick service restaurant major in the middle of a tax debate that could hinge on how certain restaurant-linked services are classified under GST rules. For now, the company appears ready to take the matter from the tax office to the appeals desk.
