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Reliance Retail taps Gaurav Kapil as senior vice president, business head
MUMBAI: Reliance Retail has appointed Gaurav Kapil as senior vice president and business head, strengthening its top deck with a seasoned operator known for scaling consumer-facing businesses and sharpening customer experience.
Kapil joins the retail major after a long stint as chief operations officer at OneAssist Consumer Solutions, where he led operations, supply chain, fulfilment and service P&L, while building new D2C, on-demand and re-commerce businesses. His remit included expanding nationwide service coverage, improving turnaround times and lifting net promoter scores across categories.
With more than two decades of experience spanning retail, e-commerce and consumer services, Kapil has previously held senior leadership roles at Craftsvilla, Snapdeal and Flipkart. At Craftsvilla, he was credited with transforming operations, accelerating delivery speeds, improving customer experience by over 30 per cent and sharply reducing fulfilment costs, while scaling private labels and omnichannel capabilities.
At Snapdeal and Flipkart, Kapil focused on operational excellence and customer experience strategy, helping build scalable, technology-led systems and driving material gains in resolution rates and cost efficiency.
At Reliance Retail, he will lead business strategy and operations, drawing on his track record in building large, resilient operations and delivering sustainable growth as the group continues to expand its consumer footprint.
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Ather Energy doubles service network to 500 centres nationwide
EV maker scales support alongside growth to keep riders on the road
MUMBAI: Ather Energy is quietly building more than just scooters. It is building the backbone to keep them running.
The electric two-wheeler maker has expanded its service network to 500 authorised centres across India, nearly doubling its footprint in a year from 277. The move mirrors its growing retail presence and signals a clear focus on one often overlooked part of EV ownership, what happens after the purchase.
From the outset, Ather has prioritised service support in every city it enters, aiming to make ownership as smooth as the ride itself. Its Gold Service Centres bring in upgraded customer lounges, modern equipment and processes designed to make servicing more transparent and reliable.
Speed, too, is part of the pitch. Through its ExpressCare initiative, riders can get periodic maintenance done in about an hour, now available across 82 centres, turning what used to be a chore into a quick pit stop.
Ather Energy chief business officer Ravneet Singh Phokela said, “Crossing 500 service centres is an important milestone as we scale across the country. Reliable after-sales support is central to the ownership experience, and our focus remains on consistent service quality and accessibility.”
The expansion comes as demand grows for models like the Ather 450 and the Rizta, which have helped the company reach a broader set of riders across metros and emerging cities alike.
Alongside servicing, Ather continues to power up infrastructure through the Ather Grid, now one of the largest fast-charging networks for two-wheelers, with over 4,300 charging points.
With plans to scale further and deepen its presence, Ather’s approach is clear. Selling the scooter may start the journey, but keeping it running smoothly is what sustains it.
