Brands
Reliance Retail taps Gaurav Kapil as senior vice president, business head
MUMBAI: Reliance Retail has appointed Gaurav Kapil as senior vice president and business head, strengthening its top deck with a seasoned operator known for scaling consumer-facing businesses and sharpening customer experience.
Kapil joins the retail major after a long stint as chief operations officer at OneAssist Consumer Solutions, where he led operations, supply chain, fulfilment and service P&L, while building new D2C, on-demand and re-commerce businesses. His remit included expanding nationwide service coverage, improving turnaround times and lifting net promoter scores across categories.
With more than two decades of experience spanning retail, e-commerce and consumer services, Kapil has previously held senior leadership roles at Craftsvilla, Snapdeal and Flipkart. At Craftsvilla, he was credited with transforming operations, accelerating delivery speeds, improving customer experience by over 30 per cent and sharply reducing fulfilment costs, while scaling private labels and omnichannel capabilities.
At Snapdeal and Flipkart, Kapil focused on operational excellence and customer experience strategy, helping build scalable, technology-led systems and driving material gains in resolution rates and cost efficiency.
At Reliance Retail, he will lead business strategy and operations, drawing on his track record in building large, resilient operations and delivering sustainable growth as the group continues to expand its consumer footprint.
Brands
Namita Jadhav steps down as VP of corporate communications at JioStar
Media communications veteran wraps up a five month run as vice president at JioStar
MUMBAI:Â Namita Jadhav has moved on from JioStar, where she most recently served as vice president, corporate communications for enterprise, sports and policy comms, according to media reports.
Jadhav had stepped into the role in November 2025 after being elevated from director, corporate communications for enterprise, sports and policy comms, a position she held for a year. In total, her stint at JioStar lasted around one and a half years.
Before joining the company, Jadhav spent nearly two decades with The Walt Disney Company, building a long and steady career in communications and corporate social responsibility. She joined Disney in 2007 and went on to hold several leadership roles including assistant manager, manager, corporate communications, senior manager, corporate communications and CSR , associate director, corporate communications and CSR, and eventually director, corporate communications and CSR.
Across her 17 year tenure at Disney, she played a key role in shaping corporate messaging and strengthening stakeholder engagement across the media and entertainment ecosystem.
Earlier in her career, Jadhav worked at global communications firm Weber Shandwick, where she served as group head for more than six years.
With over two decades of experience spanning corporate communications, CSR and reputation management, Jadhav has built a reputation as a seasoned voice behind the scenes of some of the industry’s most prominent media brands. Her next move has not yet been announced.
