MAM
Ogilvy India appoints Kedar Mehta as head of consulting for its experience biz
MUMBAI: Ogilvy India has appointed Kedar Mehta as head of consulting for its experience business here. He has 18 years of experience working across Hansa Customer Equity, TCS, KPMG and Reliance Jio.
In his last assignment as the program and marketing lead at Jio, Mehta led program management for Jio Prime’s personalised commerce and customer engagement business.
Prior to Jio, he played an instrumental role in establishing the KPMG digital customer practice and retail & CPG consulting practice for TCS emerging markets.
His major work contributions lie in the areas of customer experience, digital transformation and marketing & CRM. He has driven successful customer-focused programs for the likes of Bata emerging markets, Tesco HSC, CEAT, Vodafone India, Carphone Warehouse (UK), Fidelity Investments (US), Celio, Tata Sky, Hypercity and Tata Starbucks, the global creative agency shared.
Ogilvy India CEO Kunal Jeswani said, “Clients increasingly turn to Ogilvy to help drive growth through every brand expression across every customer experience. Our experience business, aligned to our global martech centre of excellence, delivers Ogilvy’s trademark creative across the customer journey. Connecting with consumers in modern, surprising ways – focused on delivering growth for our clients. Kedar is a critical part of this vision. He is deeply customer focused and knows how to build and deliver programs that drive growth – from customer acquisition to increasing transaction volume and value to customer retention and loyalty.”
Mehta shared, “I like to play the role of a customer chair in most conference room discussions, and I strongly believe that the Ogilvy experience business will play that pivotal role for businesses focused on their CX and digital initiatives. Ogilvy has the skills, tools and credentials to shape next generation experiences for brands. I am really energised to accelerate this practice in the Indian market.”
A design-thinking practitioner and a thought leader, Mehta has led industry thought leadership with the likes of RAI, FICCI and World Retail Congress in the retail and consumer domains, said the agency.
MUMBAI: In India’s fast-moving payments race, Visa has just swiped in a new leader. The company has named Suresh Sethi as its India country head, marking a key leadership shift as it sharpens its focus on digital payments growth in the market. Sethi steps into the role following his recent exit from Protean eGov Technologies, where he served as chief executive officer. He succeeds Sandeep Ghosh, who has moved on after more than four years at Visa to pursue an external opportunity.
The appointment comes at a time when Visa is doubling down on its expansion strategy across India and the wider region, deepening partnerships and accelerating adoption in an increasingly competitive digital payments ecosystem.
Sethi brings with him a broad, cross-market perspective shaped by decades of experience across corporate banking, retail financial services, mobile money and large-scale government technology initiatives. He began his career at Citigroup, where he spent 14 years working across India, Africa, South America and the United States, focusing on transaction banking services within the corporate bank.
His appointment signals a blend of institutional experience and market familiarity qualities that could prove critical as Visa navigates a landscape where fintech innovation, regulatory evolution and consumer adoption are all accelerating at once.
As digital payments in India continue to scale rapidly, the leadership change underscores a simple reality, in a market where every tap, scan and swipe counts, who leads the charge can matter just as much as the technology itself.
