Brands
Nespresso expands into India with Delhi flagship
MUMBAI: Coffee connoisseurs can cheer. Nespresso, the Nestlé-owned premium coffee brand, has established its first Indian retail presence with a boutique in Delhi’s Select Citywalk Mall, marking a significant step in the firm’s Asian expansion strategy.
The Swiss company, which pioneered the premium single-serve coffee segment, has entered a market traditionally dominated by tea consumption but where urban coffee culture has gained substantial momentum in recent years. The company had initially entered the Indian market in late 2024 through e-commerce channels before committing to this brick-and-mortar investment.
Nespresso chief executive Philipp Navratil, highlighted the importance of physical retail in the firm’s market development approach. “This boutique will help us bring Nespresso’s product range to Indian coffee consumers in an immersive environment,” he noted at the launch event. The company appears to be replicating its successful retail strategy from other emerging markets, where experiential shopping has proven effective in building brand loyalty.
The Delhi boutique follows Nespresso’s established retail formula: trained coffee specialists offer tastings and personalised recommendations in a carefully designed environment showcasing both the firm’s coffee varieties and its machine range. This high-touch approach has served the brand well in other markets where coffee consumption patterns are evolving.
For Nestlé, the parent company with an already substantial presence in India, this expansion represents a strategic move into the premium segment.
“Coffee culture in India is evolving rapidly,” observed Nestlé India chairman & managing director Suresh Narayanan. “This launch reflects our commitment to deliver premium experiences to Indian consumers.”
The company has appointed Thakral Innovations as its official distribution partner in India, covering all Nespresso products across retail channels. This partnership model has been successfully deployed by Nespresso in other markets where specialised distribution expertise is required.
Notably, Nespresso has maintained supply chain connections in India since 2011, sourcing high-quality coffee through its sustainability programme. The firm currently works with approximately 2,000 Indian coffee farmers through its AAA Sustainable Quality initiative, which focuses on improving quality, productivity and environmental practices.
The Indian premium coffee market has shown resilience and growth potential despite economic headwinds, with urban consumers increasingly willing to spend on premium food and beverage experiences. Nespresso’s entry pits it against established players including Starbucks, which has operated in India since 2012 through a partnership with Tata Consumer Products.
Nespresso, which achieved B Corp certification in 2022, currently operates in 93 markets worldwide with a retail network of 791 boutiques. Whether the company can successfully cultivate a significant market in a country where tea remains the dominant hot beverage will be a key test of its globalisation strategy and the evolving tastes of Indian consumers.
Brands
Zscaler, Airtel launch India AI Cyber Research Centre
New hub to boost cyber resilience and trusted AI use
NEW DELHI: As India’s digital engine roars ahead, so do the risks riding shotgun. In response, Zscaler, Inc. and Bharti Airtel have joined hands to launch the AI and Cyber Threat Research Center – India, a national initiative aimed at strengthening the country’s cyber defences and accelerating responsible AI adoption.
The centre is designed as a multi stakeholder platform that brings together industry, government and academia. Its mission is clear: protect critical sectors such as telecom, banking and energy, shield everyday digital users, and future proof India’s fast expanding online ecosystem.
India has long been a major innovation hub for Zscaler, with a substantial portion of its cyber research talent based here. With this new centre, that footprint evolves into a national collaboration engine. The idea is simple but ambitious, build in India, for India, and help power the country’s journey towards a secure and digitally self reliant future.
The timing is telling. India is building digital systems at population scale, not just enterprise scale. That scale has widened the attack surface dramatically. At the same time, cyber criminals and nation state actors are deploying AI to scan, probe and exploit vulnerabilities in minutes.
Zscaler’s research arm, ThreatLabz India, reports millions of infiltration attempts every month. These include espionage campaigns linked to regional geopolitical tensions, 1.2 million intrusion attempts from 20,000 sources targeting 58 Indian digital entities, and a rise in zero day exploit attempts across multiple industries.
In such an environment, perimeter based security models are struggling to keep pace. The new centre aims to push a shift towards secure by design systems and Zero Trust architecture.
Its strategy rests on four pillars: protect through real time intelligence, remediate by working directly with government agencies, facilitate adoption of AI driven security and Zero Trust frameworks, and build a stronger cybersecurity talent pipeline through specialised certifications.
As founding members, Zscaler and Airtel will combine global threat intelligence with local network visibility. Zscaler will deploy a dedicated India focused research team and draw insights from its Zero Trust Exchange platform, which processes over 500 billion daily transactions worldwide. Airtel, meanwhile, will contribute deep visibility into IoT and mobile traffic, helping detect suspicious activity faster and coordinate response across the ecosystem.
Bharti Airtel executive vice chairman Gopal Vittal, said the partnership extends Airtel’s commitment to safeguarding customers and the nation’s digital fabric. He added that the collaboration would address challenges unique to the Indian market and encourage secure and confident digital engagement.
Zscaler chief executive, chairman and founder Jay Chaudhry, said India’s digital ambition cannot be secured with legacy firewalls and VPNs. He noted that a modern Zero Trust architecture is essential for a hyper connected world and that the new centre would harness the scale of Zscaler’s global security cloud while empowering a new generation of Indian cyber defenders.
Additional members from critical public and private sectors are expected to join the initiative in the coming months, expanding its scope and deepening collaboration.
In a world where threats travel at machine speed, India’s answer is to think faster, collaborate wider and build smarter.
