Brands
Neha Gour soars to associate VP role at PHD
GURUGRAM: Neha Gour has been promoted to associate vice president – planning at PHD, marking an exciting milestone in her career.
Sharing her joy, Gour said, “I’m thrilled to step into this new role and grow alongside such remarkable people. Special thanks to Monaz Todywalla and Linu John for their guidance and support.”
Gour brings a wealth of experience to the role, having previously served as general manager at PHD since 2022. Her earlier stints include deputy manager marketing at McDonald’s India – North and East, where she oversaw digital strategy and brand campaigns, and leadership roles at Havas, Wavemaker, and Vdopia, driving media strategy and digital growth for a variety of clients.
Her career journey spans over a decade, blending analytics, creativity, and digital expertise. With a proven track record of translating media strategies into business results, Gour is set to lead PHD’s planning team into its next phase of growth.
Brands
Coforge launches Voyager.AI & FlightFlex.AI to boost airline operations
New platforms target real-time personalisation and smoother disruption handling
GREATER NOIDA: Coforge has introduced two AI-native solutions, Voyager.AI and FlightFlex.AI, aimed at helping airlines worldwide enhance customer experience while improving operational efficiency.
The move comes as airlines accelerate investments in modern retailing and digital transformation, where the ability to act on real-time data is fast becoming a key differentiator. Coforge’s new platforms are designed to address both sides of the equation, customer engagement and operational resilience.
Voyager.AI focuses on delivering personalised passenger experiences. By combining booking data, loyalty insights and behavioural signals into a unified real-time traveller profile, the platform enables airlines to create tailored offers and interactions across the customer journey. Using AI-led decisioning and predictive modelling, it shifts airlines away from static segmentation towards dynamic, context-driven engagement.
FlightFlex.AI, meanwhile, targets disruption management, one of the industry’s most persistent challenges. Whether caused by weather, crew constraints or operational bottlenecks, disruptions can quickly escalate across airline networks. The platform brings together AI-driven decision support, automated rebooking and proactive passenger communication to streamline recovery and reduce delays.
Coforge chief officer, strategy and growth Erika Moore said, “With Voyager.AI and FlightFlex.AI we are enabling airlines to make decisions in real-time.” She added that the solutions are built on deep operational expertise and are designed to support airlines as they transition towards more customer-centric, “retail-like” experiences.
The company said both platforms integrate with existing airline systems and are built to scale across multi-hub, multi-fleet and multi-regulatory environments, making them suitable for global carriers.
As airlines look to balance rising passenger expectations with operational pressures, Coforge’s latest offering signals a growing shift towards AI-led decision-making, where every interaction, and every disruption, becomes an opportunity to improve the journey.
