MAM
Marketers, agencies adopt socialistic approach in times of Covid-19
NEW DELHI: One thing that the ongoing lockdown, imposed in view of the global pandemic of Covid-19, has managed to do is to drastically increase the digital consumption in India. As per a BARC report, launched Friday in association with Nielsen, smartphone consumption has seen a surge of 6 per cent in the week starting 14 March as compared to the last two weeks of January.
This gives brands and marketers a splendid opportunity to tap the consumers online and use their marketing monies smartly to spread awareness about the pandemic.
And a number of brands have brilliantly succeeded in doing so already. Audi recently shared its emblem as four separate circles on Instagram, Dettol managed to make viral a handwash jingle on TikTok, and Domino’s, in a very quick reaction to the pandemic, made some changes on its app and announced contactless delivery.
DViO Digital founder and CEO Sowmya Iyer says, “For Gaana, we did a 20-sec hand wash activity, where we gave the audience phrases to sing for 20 secs to know they have washed hands for 20 secs.”
Speaking about the responsibility that the brands and marketers shoulder these days, Logicserve Digital founder and CEO Prasad Shejale says, “Considering the severity of the pandemic, it is the responsibility of brands as well as creators too, to contribute towards raising awareness during such times and help share the right information with audiences. Focus on educating, entertaining (since everyone is working from home and spending a considerable amount of time to consume good content) and empowering the consumer. In case you are in a position to offer a solution for this, that can definitely earn you brand equity in a legit way.”
Germin8 Solutions CEO and founder Ranjit Nair adds that brands should show their human side and demonstrate that they stand should-to-shoulder with everyone. "They should show that they care about keeping their employees safe. That they are committed to ensuring that essential supplies get to people who need it. They should be calm and reassuring in their tone and try to be genuinely helpful.”
Scenic Communications co-founder Anindita Gupta notes that there has been a lot of conversation around how we can be safe, the precautionary measures one should take to avoid the disease and how businesses are being affected, but there has not been much conversation around how to cope up after the disease subsides. "Brands should utilise networking platforms to connect with their various stakeholders and make them aware of how they are planning to cope with the situation after the pandemic and subsequent lockdown subsides. Brands can have webinars and virtual panel discussions to drive home meaningful conversations around the topic.”
Information is a critical piece that needs to be filled in by trustworthy sources. Triton Communications Executive Director Virendra Saini says, “Brands need to express concern and be there for people. They could make a chatbot available and ready to answer any questions people may have regarding the virus. Even if it does the simple task of redirecting people to relevant sites, it would help a lot. Brands can also amplify messages of precautions from WHO and national authorities in an interesting manner that makes consumers take notice and act. Alternatively, they can help people do something meaningful with their time during the lockdown.”
Iyer says, “Brands should keep their advertisements and messaging relevant to the current situation to include various social distancing protocols as well as precautionary and proper hygiene measures. Real-time tracking technologies can also map the rapid spread of the disease, to keep the population apprised of the rapidly increasing threat. We are also seeing chatbots being deployed by the government and brands to clear queries and conduct an analysis of their symptoms to determine the risk factor."
Taproot Dentsu strategy head Anand Murty, however, notes that brands need to be really careful with what they put out as this isn’t a situation for brands or agencies to peddle products or indulge in tokenism.
He says, “If, however, a corporate entity has the tech or other capability to genuinely contribute towards urgent requirements in times of a crisis – it ought to do so, by leaving brand associations behind. The best work brands and agencies can do at this time is to stand solidly behind their employees, encourage them to heed the advice of scientists and government directives and wait for the storm to pass.”
Elaborating more on the same, Mirum India joint CEO Sanjay Mehta shares, “Not all communications that a brand does is marketing communication, and sometimes, the need is to do communication of empathy. If the business has a direct relevance to the times, e.g. healthcare brands, or food delivery brands, or retailers selling essential supplies, etc., there is a strong need to convey how their services are being offered, what care they have taken to ensure that they are not contributing to any spread of the virus, etc.”
He continues, “For other brands, it may be a good time to still convey a message of concern for their customers and some message around safety and health. If brands are doing interesting things coping at this time, whether for their employees or for other stakeholders, including partners, vendors, shareholders, customers, etc., they can convey what they are doing, for purpose of inspiration and also as a matter of reassurance to all stakeholders. Finally if one is in tech space, one can also evolve unique solutions that work during this period.”
There are brands and agencies who are taking a more holistic and creative approach, not just to interact with consumers but also their own employees.
Metro Brands VP marketing and e-commerce Alisha Malik says, “To help our customers deal with the current stressful times, we are planning on various digital strategies, that will not only help us engage with our customers but also motivate them and spread positivity. We are exploring relevant content that can help educate and spread awareness about, staying indoors or adhering to social distancing as well as content that encourages them to constructively spend their time at home in a qualitative manner.”
Supari Studios CBO Shirley D’Costa highlights, “At a time like this, be it a brand or any entity, it is absolutely critical that your human side comes to the fore: what are your values, your beliefs, and what do you truly stand for. On that front, brands need to put out any messaging that only helps address concerns, assuage anxiety or adds to people’s general well being – be it through tips, help lists, etc. If not relevant and useful in these times, if it isn’t actually helping anybody, don’t do it. At Supari Studios, we strongly believe that the coming months are not just going to be about business as usual, but about business (with a lot of heart) as usual.”
Healthcare startup 23BMI co-founder and CEO Kuonal Lakhapati shares that the company has been sharing a lot of immune-boosting recipes on its social media channel. "We have been actively writing blogs mentioning precautionary measures against COVID-19 and sharing interesting nutritional knowledge to keep the health intact in the time of distress.”
The Mavericks digital specialist Archit Agarwal reveals that they are using digital platforms to celebrate their team members, who are now working anywhere between twelve and fifteen hours. “We in fact started an Instagram handle for our company just to engage with our team members and create content about and for them so that they share it on stories which we have found to be a point of motivation during this lockdown period.”
GenY Labs Pvt Ltd co-founder and CEO Ravi Jain notes that they are enabling brands in India and overseas to help them make a meaningful difference during the hour of crisis.
“Case in point is how GenY Medium is helping a chain of diabetes care in Canada and inform its consumers of ways to prepare better for Covid-19 since they are more vulnerable. For a leading organic foods brand, GenY has created a series of videos showcasing #CoronaWarriors, to encourage people to help those in need,” he concludes.
Brands
Wipro hires 7,500 freshers, withholds FY27 hiring outlook
Profit rises to Rs 3,522 crore, Rs 15,000 crore buyback announced.
MUMBAI- Hiring may be on, but visibility is off, Wipro is adding talent even as it pauses the crystal ball. The company hired 7,500 freshers in FY26 but stopped short of offering any hiring outlook for FY27, underscoring the uncertainty gripping the IT services sector as it pivots towards an AI-led operating model.
The disclosure came alongside its fourth-quarter earnings, where management flagged volatile demand conditions and refrained from committing to future workforce expansion. Chief human resources officer Saurabh Govil noted that over 3,000 of the total hires were onboarded in the March quarter alone, signalling continued intake despite a lack of clarity on deployment pipelines.
This divergence active hiring without forward guidance reflects a broader industry pattern where talent acquisition continues even as deal conversions remain uneven and client spending cycles stretch. Wipro expects its IT services revenue for the June quarter to range between a decline of 2 per cent and flat growth sequentially in constant currency terms, reinforcing near-term caution.
Chief executive officer Srini Pallia pointed to artificial intelligence as both a disruptor and an opportunity. He said evolving client priorities are pushing the company towards outcome-driven engagements, with Wipro increasingly focusing on a services-as-software model through its AI Native Business and Platforms unit. The shift marks a structural change from traditional headcount-led growth to AI-enabled delivery frameworks.
The company has already committed over $1 billion to its AI ecosystem, with investors closely watching how these investments translate into revenue. For now, the numbers present a mixed picture. Net profit rose sequentially to Rs 3,522 crore, while revenue grew 3 per cent to Rs 24,236 crore. However, core IT services performance remained under pressure, with full-year revenue declining 0.3 per cent in dollar terms and 1.6 per cent in constant currency.
Large deal bookings offered a counterpoint, rising 45.4 per cent year-on-year to $7.8 billion, highlighting a widening gap between deal wins and actual revenue realisation. On a quarterly basis, IT services revenue slipped 1.2 per cent sequentially, signalling continued softness in execution.
Margins, however, told a more optimistic story. Operating margins expanded to 17.3 per cent in the fourth quarter, up from 14.8 per cent in the previous quarter, reflecting improved cost discipline. That said, the company cautioned that upcoming wage hikes and the ramp-up of large deals could exert pressure going forward.
Attrition stood at 13.8 per cent in the March quarter, indicating stabilisation after periods of elevated churn. Alongside its earnings, Wipro also announced a Rs 15,000 crore share buyback, reinforcing its focus on shareholder returns, with a payout ratio of 88 per cent over the past three years.
Taken together, the numbers capture a company in transition investing in AI, maintaining hiring momentum, but navigating a demand environment where growth is uneven and visibility remains limited.
