MAM
Limited workforce in office, copy fatigue: Immediate challenges facing ad industry
NEW DELHI: The past two months have been nothing short of a rollercoaster for industries across categories and nationalities. With most of the world under a strict lockdown, production halted, supply-chains blocked, and consumer demand shifting to only essentials, the economy went through a whirlwind of issues. Also greatly impacted was the marketing and advertising industry, as a result of the dwindling cash liquidity and many brands going silent in the time of crisis.
However, things seem to be moving towards the better now. Lockdown restrictions have been eased greatly, green zones are already attracting consumers, and there is a lot of supposed pent-up demand to address. As brands start moving and earning, a lot of benefits will slowly be transferred to the advertising industry.
Wunderman Thompson South Asia chairman and group CEO Tarun Rai said, “While the crisis in India is still far from over, the relaxation is a sign of hope. It is also a reflection on the strikingly varied impact the crisis has had on different regions of the country. While there are still issues regarding both production and distribution, the clients I have spoken to are finding innovative ways of getting around them. For many categories, this is the time to dust off their marketing campaigns and start getting ready for the beginnings of positive consumer sentiment. Like the crisis came upon us suddenly the rebound may surprise us too. Marketers and brands should be ready.”
Dentsu One president Harjot Singh Narang added, “Investments in brand and marketing are sadly the first to go in a downturn but luckily come back really fast as soon as the businesses start seeing growth potential coming back. The relaxations are the first steps to inching back for now and so would be welcome by everyone. The real question would be how long before this inching ahead gathers some speed and opportunity to use brand and marketing as business drivers returns.”
There, however, are still some impending challenges that await the industry. Havas Group CEO Rana Barua argues that the next few months will be more testing. “There will be numerous challenges going forward; going back to work poses more challenges than working from home. We cannot jump the gun and start behaving as normal. We need to collectively behave and act responsibly which will ensure compliance while we are planning to go back to work, safety for all employees, managing both offices and also working from home, balancing client needs and expectations.”
Madison Media chief analytics officer Nagraj Krishnamurthy noted, “The industry is continuing to find it difficult to ensure supply chain continuity between the designated red, orange and green zones. Latest relaxation has eased the problem but not eliminated it. It will be at least a quarter before the last mile link to the consumer becomes operational pan India.”
Putting emphasis on the issues that the advertising industry will have to cater to, he added, “Usually, new copies are rolled out in the first quarter. However, this year, there are no new copies that are ready. Some clients are in a dilemma as to whether they can invest behind older copies. My suggestion to them is that they should unless the message is no more relevant. Analytics has proved that copy fatigue is a very rare phenomenon.”
“Secondly, the situation on the ground is not uniform across the country. Marketers are wondering whether they should go on mass media like television. If the campaign is to activate top-funnel metrics, they should advertise on TV. However, brands advertising to activate lower-funnel metrics like retail or auto can look at geo-targeted digital approaches.”
Rai highlighted that the safety and health of the agency’s employees are going to be of paramount importance. “We want to get back to our physical offices but want to be very sure that all the health protocols are in place. We are working effectively from home but getting back to work will give everyone a sense of normalcy. We will start slow, in one city first, with around 30 per cent of our staff and move forward from there. The other important aspect is going to be when video production is permitted. We are managing even now but it is difficult.”
Narang added, “Extended work from home, deeper thinking on brand relationships, strategies to navigate the months/full year of acute slowdown, strategies to tackle the adverse P&L impacts, and so many more immediate challenges face all of us in the industry. If change is the only constant then evolution and adaptation are the only necessities. Going ahead relaxations and new rules and ways will affect even more – how things change for the industry. However, the key will be to see how the industry and individual players in it evolve and adapt. In the next 18 months, leadership and thinking that enables pivoting to adapt to new realities will be the biggest need of this industry.”
AD Agencies
The future of ads isn’t what you think, says Praseed Prasad, president – growth & marketing, South Asia at WPP Media
Prasad highlights why curiosity, brand building and AI adoption are key to staying ahead in advertising.
MUMBAI: Advertising is becoming increasingly fragmented, but that fragmentation is unfolding within a broader digital consolidation, according to Praseed Prasad, President – Growth & Marketing, South Asia at WPP Media.
At a macro level, he observes a clear structural shift. Content-led advertising, which once accounted for nearly 90 per cent of activity, has declined closer to 60 per cent, signalling a significant rebalancing of media strategies. While the industry appears more splintered than ever, he notes that consolidation is simultaneously taking place within emerging digital technology ecosystems.
“From a 20,000-foot view, it is definitely getting fragmented,” Prasad explains. “But within certain pockets, there is consolidation into new digital tech channels.”
Earlier, much of digital advertising was concentrated among a handful of global technology players. Today, the ecosystem is far more diverse. Growth is being driven by quick commerce, digital programmatic, digital out-of-home and influencer marketing, among others. The avenues for digital advertising have multiplied, altering how brands allocate budgets and engage consumers.
Beyond structural shifts, Prasad also addresses a longstanding perception about the industry itself. When he entered advertising 25 years ago, it was often viewed as glamorous. While there may be moments of visibility and excitement, he stresses that the reality is defined by intense deadlines and late nights.
“The glamour evaporates when you see the hard work behind it,” he says.
However, he argues that what the industry offers in return is unparalleled exposure. Professionals gain a deep understanding of consumer behaviour, business strategy and media dynamics simultaneously. That breadth and depth of experience, he suggests, equips individuals exceptionally well for leadership roles across sectors.
“You understand consumer mindset, business objectives and media strategy together. That width and depth of exposure prepares you better than most roles,” he notes.
On the debate surrounding performance marketing versus long-term brand building, Prasad is unequivocal. Performance marketing may drive short-term growth and help brands reach critical mass, but it cannot substitute sustained brand investment.
He cites the example of Nike, which pivoted heavily towards performance-driven channels around the pandemic period. While the strategy delivered immediate gains, the brand’s long-term positioning came under pressure as newer competitors, such as On Running, strengthened their brand associations and gained market momentum.
“In the short term, performance marketing will help brands grow,” he says. “But if you are not invested in brand building, you will struggle to scale further.”
He points out that even new-age e-commerce players in India, such as Flipkart and Amazon, continue to invest heavily in brand building. Remaining top-of-mind, he argues, is critical for category expansion and sustained growth.
“If you move away from brand building to pure-play performance marketing, you are not doing good service to your brand in the long term,” he adds.
For young professionals entering the industry, Prasad’s advice is simple but emphatic: be curious. He believes curiosity, particularly the habit of asking “why” and “how”, creates far greater long-term value than theoretical knowledge alone.
“Don’t accept anything at face value. Ask why. Ask how,” he says. “That curiosity helps you connect the dots and become a trusted advisor rather than just a theoretical expert.”
On artificial intelligence, his position is firmly pro-adoption. In his view, resisting technological change is neither practical nor productive.
“There is no point resisting technology. You have to adopt it and adapt,” he says. “Adopt and adapt.”
Prasad personally uses conversational AI tools such as Gemini and Perplexity as primary research aids, often turning to them before traditional search engines. While he acknowledges that outputs require verification before critical decisions are made, he sees AI as an accelerator of initial research and insight gathering.
At an organisational level, WPP Media has embedded AI through its WPP Open platform, which integrates multiple large language models. The system leverages first-party and third-party data to deliver recommendations and support client strategy.
“We have fully adopted it,” he says. “There is no benefit in being anti-technology when it can help you ride the wave.”
Ultimately, Prasad believes the future of advertising will be shaped not just by fragmentation or technological acceleration, but by how effectively brands balance innovation with enduring fundamentals. Channels may multiply and tools may evolve, but the core principles of curiosity, adaptability and brand investment remain constant.
