Digital
Kore.ai named a leader in conversational AI for customer service, Q2 2024 analyst evaluation
Mumbai: Kore.ai, a leader in enterprise conversational and generative AI platform technology, has announced it has been named a “Leader” in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024. Kore.ai was evaluated alongside 13 other conversational AI providers, and ranked as a Leader with the highest score in the “Current Offering” category.
Providers were evaluated against 23 criteria. Kore.ai received the top-scores possible in the Vision, Roadmap and Partner Ecosystem criteria (in the “Strategy” category) as well as in the Language Models and Generative AI support, Orchestration of AI Assets, Omnichannel, Digital User Experience, Voice Support, Answer Management, Business Insights and Trust, Security and Privacy criteria (in the “Current Offering” category).
“AI is a deeply transformative technology that can profoundly impact the enterprise in many ways. We have demonstrated the positive impact of AI through our ability to anticipate market needs and consistently deliver at scale. The recognition from Forrester validates for us our robust platform strengths, vision and commitment to innovation,” said Kore.ai CEO & founder Raj Koneru.
The Forrester Wave on Conversational AI for Customer Service evaluated 14 top vendors. Vendors in this market achieve differentiation through mastering the art of orchestrating multiple AI assets to deliver smarter, more useful chatbots and intelligent virtual assistants (IVAs). (Access a complimentary copy of the report for more information.)
“Kore.ai’s offering moves from strength to strength, with leading omnichannel features, modern security and trust capabilities, and an excellent digital user experience. …Reference customers praised the company’s development tools and prebuilt applications. Kore.ai injects modern AI into many customer service use cases, making it a good fit for companies wanting AI capabilities across the contact center,” the Forrester report stated.
Digital
OpenAI’s Stargate lead Peter Hoeschele exits with two senior leaders
Trio behind compute push set to join new startup amid leadership reshuffle
SAN FRANCISCO: Peter Hoeschele, a key figure behind OpenAI’s early Stargate data centre initiative, has exited the company, according to a report by The Information.
The departure is part of a broader leadership shift, with two other senior executives, Shamez Hemani and Anuj Saharan, also set to leave in the coming days. All three are expected to join the same new startup, although details about the venture remain under wraps.
The trio played a central role in OpenAI’s Stargate effort, an initiative aimed at building large-scale data centre capacity in-house to reduce reliance on external infrastructure providers. Their exits mark a notable moment for the company’s compute strategy as it continues to scale rapidly.
OpenAI spokesperson said in a statement to The Information, “We’re grateful for the contributions Peter, Shamez, and Anuj have made to OpenAI and wish them the very best in what comes next.” The company also pointed to the recent appointment of Sachin Katti to lead its industrial compute organisation, signalling continuity in its infrastructure roadmap.
OpenAI has indicated that it does not plan to directly replace Hoeschele’s role, suggesting a possible restructuring of responsibilities within the team.
As competition intensifies in the race to build next-generation AI systems, leadership changes in core infrastructure teams are likely to draw close attention. For now, the spotlight shifts to what this departing trio builds next, and how OpenAI adapts as it scales its ambitions.
