MAM
JWT reveals initial findings of study on luxury brands
MUMBAI: Franco-Indian research project on ‘Communicating luxury to the affluent masses‘ between JWT Mumbai and the French Grande Ecole, ESC Dijon-Bourgogne presented their initial findings.
The objective of the study was to gain a deeper understanding of how to retain exclusivity whilst marketing luxury to a wider audience.
The paper explains three phases in the evolution of the market: luxurification, deluxurifcation and re luxurification. It suggests connoting a sense of ‘distance‘ as being the key to building long terms brand success.
ESC Dijon professor of marketing Glyn Atwal said, “The luxurification of Indian consumer society means that consumers are now developing brand preferences.
An important and paradoxical revelation of the research study was the process of deluxurification in India. An online survey with luxury consumers found that only 43 per cent of respondents agreed that luxury brands are of significant higher quality than non-luxury brands.
JWT Mumbai VP and executive planning director Shaziya Khan added, “Luxury brands can reach out to the affluent masses but they need to retain the aura of prestige and exclusivity.”
Khan has written extensively on the importance of luxury brands connoting distance, as the financial gap among the affluent masses and classes narrows.
“Luxury brands have a range of techniques to evoke a sense of distance. For example, this could be based on cultural, historical or intellectual distance. This will give luxury brands a sustainable competitive advantage” Khan added.
The study concludes that luxury brands need to consider a strategy of reluxurification. Khan said, “This is about creating a sense of distance. If something is within reach, you don‘t value it as much as you value something that is far from you or beyond you.”
MUMBAI: In India’s fast-moving payments race, Visa has just swiped in a new leader. The company has named Suresh Sethi as its India country head, marking a key leadership shift as it sharpens its focus on digital payments growth in the market. Sethi steps into the role following his recent exit from Protean eGov Technologies, where he served as chief executive officer. He succeeds Sandeep Ghosh, who has moved on after more than four years at Visa to pursue an external opportunity.
The appointment comes at a time when Visa is doubling down on its expansion strategy across India and the wider region, deepening partnerships and accelerating adoption in an increasingly competitive digital payments ecosystem.
Sethi brings with him a broad, cross-market perspective shaped by decades of experience across corporate banking, retail financial services, mobile money and large-scale government technology initiatives. He began his career at Citigroup, where he spent 14 years working across India, Africa, South America and the United States, focusing on transaction banking services within the corporate bank.
His appointment signals a blend of institutional experience and market familiarity qualities that could prove critical as Visa navigates a landscape where fintech innovation, regulatory evolution and consumer adoption are all accelerating at once.
As digital payments in India continue to scale rapidly, the leadership change underscores a simple reality, in a market where every tap, scan and swipe counts, who leads the charge can matter just as much as the technology itself.
