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GUEST ARTICLE: Performance based tracking platforms are ensuring customer centricity and empowering them to grow their business at scale
Mumbai: Across geographies, the performance marketing ecosystem is constantly growing and has become more complex over time. It has witnessed fast-tracked growth on the sidelines of both the rise of SaaS platforms and the popularity of affiliate networks. According to Emarketer, total digital ad spending is projected to reach $526.17 billion by 2024, up from $332.84 billion in 2020. The onset of the pandemic made businesses take notice of monetary resource allocation like never before. As a result, in the post-pandemic era, new age tracking platforms enable businesses to make data-driven decisions and scale their operations at the most competitive price points. All this has been made possible by offering the highest level of automation, which continues to empower companies and ventures of all sizes with the tools they need to stay competitive and scale their business.
Need for tracking platforms to put customers at the centre of all of their actions
The current market offerings provide limited data insights and require substantial manual work. There are still ample numbers of cases where account managers spend a large extent of their working time conducting repetitive tasks such as approving offers, notifying clients, or creating Excel tables to derive insights. Performance tracking platforms need to listen to customer feedback and, based on that, build their technology stack. Equally important is to remember that every client has different needs and requirements, and they need to be provided with tools so that marketers can successfully measure and optimise campaigns at an affordable price.
Understanding the four key ways of demonstrating customer centricity and its impact on business growth.
Never before has it been more important for performance tracking platforms to give customers the freedom to adapt technology to their needs while also reacting to post-pandemic changing environments. This includes modifying, filtering, and enhancing events in real-time.
Businesses should be given a broad range of tools instead of a one-size-fits-all solution. At the same time, providing clients with full control over their traffic to prevent fraud is indeed the need of the hour.
Clients should have all their marketing needs in one platform. Automation is key to streamlining processes and giving clients more time to focus on high-value tasks that will grow their business.
In this regard, performance tracking networks should make critical analytics consistently available on a marketer’s dashboard, making it easier and faster to view performance and take action when necessary. By ensuring customer data reliability through the platform’s comprehensive data display, tracking networks can enable agency partners to have all their data accessible from a single dashboard. They should provide customers with real-time information and innovative automation to give customers time to focus on analytics, strategy, and scaling their business.
Tracking platforms should strive towards putting customer value at the centre of all of their actions. It is imperative to understand the needs of every customer in order to derive the potential value that they can expect from using the tracking platform.
Last but not the least, right from onboarding to daily operations, offering customer support services at the highest standard is just as important as the innovative tools and technology that help businesses to scale. These are two sides of the same coin: the innovative technology needed to help businesses scale, and a support service that helps them get the most out of a tracking platform. The onboarding process should be personalised for each client, ensuring that they get the most out of the platform’s innovative tools. Separate dedicated onboarding sessions play a crucial role in helping customers get familiar with their way around the tool from the very beginning. Once clients get familiar with the tool, focus should be put on understanding their use cases to help reiterate key features (such as the automation engine and optimization features) that set the chosen platform apart from other market players. Providing short explainer videos that directly showcase certain features—from how to set them up to refining them for a client’s specific purposes and more – is yet another useful route.
Time and again, it has been proven that a customer-centric approach empowers marketers to scale their companies, resulting in satisfied customers. If tracking platforms can continue to focus on innovating reliable technology while also putting in place excellent customer service, they can certainly help in accelerating their clients’ business growth.
The author of this article is Yogeeta Chainani, co-founder & chief executive officer (CEO), Swaarm.
When you plan to buy medical insurance for your family, the first question is often about savings. You may assume that buying online automatically means paying less, but that is only part of the picture. The real issue is not just whether the premium looks lower, but whether the policy gives you suitable family health insurance without adding avoidable costs later.
Buying online can sometimes appear more budget-friendly because you can compare plans, review features, and complete the process without depending entirely on offline assistance.
Still, a lower visible price does not always mean better value. To understand whether you can truly save more, you need to look at the full buying experience and the policy terms together.
Why Online Purchase Can Look More Economical
When you explore family health insurance online, you usually get access to plan details in a more direct and organised way. This can make the buying journey feel simpler and more transparent.
A few reasons online purchases may seem cost-effective include:
● Easier comparison of policy features
● Direct access to premium details
● The ability to review inclusions and exclusions at your own pace
● Fewer chances of making a rushed decision
● More control over the plan selection process
This does not mean every online option is automatically cheaper. It simply means the online route may help you assess choices more carefully, and that itself can influence how much value you get from the policy you choose.
Saving Money is Not Only About a Lower Premium
A lower premium often catches your attention first, but that should not be the only measure of savings. If you buy medical insurance based only on what looks affordable at the start, you may overlook conditions that matter later.
A family health insurance policy should be judged on overall value, including:
● The scope of cover
● Waiting period terms
● Exclusions
● Room eligibility conditions
● Sub-limits, if any
● Claim-related terms
● Renewal conditions
If the premium is lower but the policy has stricter internal conditions, the apparent saving may not feel meaningful when you actually need hospitalisation support.
So, the better question is not only whether online purchase costs less, but whether it helps you select a plan that remains financially sensible over time.
Comparing Plans Online Can Prevent Overspending
One clear advantage of the online route is that it allows you to compare different options without pressure. This can help you avoid paying for features you may not need or missing features that matter for your family.
Before you buy medical insurance online, look closely at:
● Who can be covered under the plan
● How the sum insured works for the family
● Whether day care procedures are included
● How pre-existing illness rules are explained
● Whether add-ons are optional or built in
● How clearly the policy wording is presented
This level of comparison can support better decision-making. In many cases, savings come not only from the premium itself but from choosing a policy with fewer surprises.
Online Discounts Should be Viewed Carefully
Online discounts can make a plan look attractive, but they should always be read alongside the policy details. A discount may reduce the upfront cost, yet the true worth of the policy depends on what it covers and how it responds during a claim.
When reviewing discounted online plans, check whether the policy has:
● Treatment-specific limits
● Room rent restrictions
● Co-payment clauses
● Disease-wise waiting periods
● Claim deductions linked to the hospital category
● Limited cover for selected benefits
These points are important because a policy that looks cheaper at purchase may involve more out-of-pocket spending later. That is why discount-led buying should be replaced with detail-led buying.
Final Thoughts
Yes, buying online can sometimes help you save more when choosing family health insurance, but only if you look beyond the headline price. The online route may give you better visibility, easier comparison, and more time to review the policy terms.
That can support smarter choices and may reduce the chances of paying for a plan that does not suit your family well.
If you want to buy medical insurance online, treat savings as more than a discount. The real advantage lies in choosing family health insurance that balances affordability, clarity, and meaningful coverage for your household.
