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Flight Centre Travel Group taps TCS to transform enterprise technology
Partnership targets cloud modernisation, resilience and AI-led operations
SYDNEY, MUMBAI: Flight Centre Travel Group has appointed Tata Consultancy Services to modernise and manage its global enterprise technology services, deepening ties between the Australian travel major and India’s largest IT services firm.
Under the partnership, TCS will help overhaul Flight Centre’s cloud and network services, strengthen operational resilience and modernise service platforms across the group’s worldwide operations. The work will span Australia and New Zealand, the Americas, Emea and Asia.
The engagement is aimed at streamlining and consolidating core systems, extracting greater value from existing technology investments and improving performance across Flight Centre’s enterprise technology stack.
Flight Centre Travel Group CEO Graham Turner, said strengthening the company’s technology backbone remained a priority as it continues to evolve its business. He added that the partnership is expected to deliver tangible benefits for employees, customers and shareholders.
TCS consumer business group president Krishnan Ramanujam, said the collaboration would simplify and uplift both customer and employee experiences while helping the travel group adopt an AI-first, standardised global operating model.
Beyond infrastructure modernisation, TCS will support Flight Centre with platform standardisation, service governance and continuous performance improvement, supported by transparent reporting frameworks.
The deal builds on TCS’s long-standing presence in the travel sector, where it has advised airlines, travel operators and hospitality companies for more than three decades across areas including operations, customer service, pricing, marketing and business model transformation.
TCS has operated in Australia for over 35 years and serves as a digital partner to most of the country’s top 10 listed companies. The firm maintains operations across five Australian locations and has been recognised by LinkedIn and the Top Employers Institute as a leading employer in the region.
