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Flight Centre Travel Group taps TCS to transform enterprise technology
Partnership targets cloud modernisation, resilience and AI-led operations
SYDNEY, MUMBAI: Flight Centre Travel Group has appointed Tata Consultancy Services to modernise and manage its global enterprise technology services, deepening ties between the Australian travel major and India’s largest IT services firm.
Under the partnership, TCS will help overhaul Flight Centre’s cloud and network services, strengthen operational resilience and modernise service platforms across the group’s worldwide operations. The work will span Australia and New Zealand, the Americas, Emea and Asia.
The engagement is aimed at streamlining and consolidating core systems, extracting greater value from existing technology investments and improving performance across Flight Centre’s enterprise technology stack.
Flight Centre Travel Group CEO Graham Turner, said strengthening the company’s technology backbone remained a priority as it continues to evolve its business. He added that the partnership is expected to deliver tangible benefits for employees, customers and shareholders.
TCS consumer business group president Krishnan Ramanujam, said the collaboration would simplify and uplift both customer and employee experiences while helping the travel group adopt an AI-first, standardised global operating model.
Beyond infrastructure modernisation, TCS will support Flight Centre with platform standardisation, service governance and continuous performance improvement, supported by transparent reporting frameworks.
The deal builds on TCS’s long-standing presence in the travel sector, where it has advised airlines, travel operators and hospitality companies for more than three decades across areas including operations, customer service, pricing, marketing and business model transformation.
TCS has operated in Australia for over 35 years and serves as a digital partner to most of the country’s top 10 listed companies. The firm maintains operations across five Australian locations and has been recognised by LinkedIn and the Top Employers Institute as a leading employer in the region.
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IndiGo CEO Pieter Elbers steps down; Rahul Bhatia steps in as interim boss
Leadership change follows flight disruption crisis and regulatory scrutiny
Pieter Elbers has exited the cockpit at IndiGo. The chief executive of India’s largest airline stepped down at the close of business on March 10, 2026, triggering a swift leadership reshuffle at the country’s dominant carrier.
Rahul Bhatia, managing director of IndiGo’s parent InterGlobe Aviation, will temporarily oversee the airline’s operations and management while the board considers its next leadership move.
Elbers, who joined IndiGo in 2022 after a long stint at KLM Royal Dutch Airlines, was brought in to steer the airline through its next phase of international expansion and operational scale. His departure comes after a turbulent few months for the carrier.
In late 2025, IndiGo faced sharp criticism after cancelling more than 500 flights on November 5 and another 650 on November 7, leaving thousands of passengers stranded across India during peak travel season. The disruptions triggered regulatory scrutiny, with the Directorate General of Civil Aviation issuing a show-cause notice and later imposing a Rs 22 crore penalty linked to crew roster failures.
A subsequent inquiry found the airline had over-optimised operations, relied heavily on crew repositioning and tail swaps, and failed to maintain adequate operational buffers under new pilot rest rules.
In an internal message to employees following Elbers’ resignation, Bhatia struck a reassuring tone. Referencing the popular film phrase “Main hoon na”, he told staff he would stand with them as the airline worked to restore operational stability after the crisis.
“What happened last December should never have taken place,” Bhatia wrote, acknowledging the strain the disruptions placed on frontline employees.
Despite the turbulence, IndiGo remains firmly in command of India’s skies. The airline continues to hold more than 60 per cent of the domestic market, far ahead of its rivals.
Financially, however, the ride has been bumpier. In the December quarter, IndiGo’s consolidated profit plunged 77.55 per cent year-on-year to Rs 549.8 crore, down from Rs 2,448.8 crore a year earlier, even as revenue from operations rose 6.2 per cent to Rs 23,471.9 crore.
Elbers leaves behind a carrier that still dominates India’s aviation market—but one that has recently been reminded how quickly turbulence can hit even the strongest flyers.
